Basenotes Forums FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

How do I register?

You need to register in order to use all the features of the forum. Being registered gives you an identity on the board, a fixed username on all messages you post and an online public profile.

Registration for a basic account is free, and offers an extended range of features, including:

  • Posting new threads
  • Replying to other peoples' threads
  • Editing your posts
  • Add your reviews to fragrances
  • Setting up a fragrance wardrobe
  • Adding comments to features and articles
  • Receiving email notification of replies to posts and threads you specify
  • Sending private messages to other members
  • Creating albums of pictures and comment on others' pictures
  • Adding events to the forum calendar
  • Setting up a 'contact list' to quickly see which of your friends are online.

How do I register?

You register by clicking on the 'Register' link near the top of the page. You will be asked to choose a user name, password and enter a valid email address. In addition there will be some other fields to which you will be invited to respond. Some will be mandatory while others are optional. Once this is complete you will then have to click on a link in an 'activation email' sent to your email address. Once you have done this you will be registered.

Note that entering your email address will not leave you open to 'spam', as your email address is hidden to guests and board members. Only the Basenotes team will have access to your address.

If you are under the age of 13, the administrator may require that a parent or guardian provide consent before allowing you to complete the registration process. More information about this is available during the registration process.

Your Public Profile

What is the Public Profile Page?

Every member has a publicly viewable profile page. This page includes information provided by the member, either during the registration process or later on via the User Control Panel.

There are a number of ways to view a member's profile. Whenever you see a member's name, clicking on it will usually take you to view their profile page.

The members list allows you to browse all registered members, and quickly click through to public profiles.

When logged in, you can also view your own public profile by logging into the forums and clicking on your username shown in the header at the top of the page.

You can also go straight to a profile if you know the username of the member by typing in the following into your web browser: http://www.basenotes.net/member.php?username=<username of the member>

What's on the Public Profile Page?

The public profile lists information about the member under the 'About Me' tab. It also includes statistical information, such as the number of posts they have made and their registration date. This information is shown under the 'Statistics' tab.

Other information includes a list of Friends (?), their profile picture (if set by the member), and a list of members who have recently visited the profile page.

A list of the members' albums (?) and Group (?) memberships are also shown.

What are Visitor Messages?

Visitor messages are publicly viewable messages posted on member profile pages. To post a message, click on the 'Visitor messages' tab, and use the form at the top of the section. You will only be able to use certain formatting in these messages, as described underneath the edit box. This message will be viewable by all visitors to this profile, including guest users and search engine robots if the administrator has allowed this. To communicate privately with a member, send a Private Message instead.

Visitor messages can be edited or deleted by site moderators or the member who owns the profile. If you see a visitor message that is not appropriate, you can alert the moderators by clicking on the 'Report' link. The 'View Conversation' link allows you to view all visitor messages between the member and the owner of the profile.

I've registered, but not received my activation email

When you register for Basenotes, we send out an activation email to you which will contain a link which needs clicking on before your account is activated. Until your account is active you won't be able to post or take part in other site features.

All activation emails should arrive within 10-15 minutes of submitting your account details. If the servers are particularly busy then you should allow a little longer.

However, if you have still not received your activation email after 2 hours, then you should check the following:

  • Go to your Account page and check you email address is correct
  • Check it isn't in you email software's junk / trash / spam folder
  • The email will be sent from support[at]basenotes[dot]net. Try adding this to your address book / contacts, and request a new activation email

Many large service providers are implementing aggressive filtering and not even deliver it to you (a list of ISPs that don't appear to deliver our emails is below)

If all else fails, use the contact link at the bottom of the page and provide us with:

  • Your Username
  • The email address you have registered with

Email providers known to have issues delivering our email

Some of these will work if you add our email address to your address book / contacts list

  • AOL
  • Optonline
  • Roadrunner / rr.com
  • Comcast

How do I change my user details?

You can change your account information using the User Control Panel. For basic profile details (including your email address and password), click on the 'Edit Your Details' option from within the User CP. This page allows you to set a number of required and optional details, some of which will be displayed on your public profile. With the exception of your email address, do not enter information that you do not wish to be publicly viewable.

How do I change my username?

We allow members ONE username change after registration, which can be done in the edit profile section on the settings page.

The Settings Control Panel

The Settings Control Panel is where you control your personal settings, options and preferences. To visit the Settings Control Panel, you must have first registered on the forums. Once logged in, click on 'Settings' in the header bar in the top-right corner of the page.

The Settings main page will list any new notifications, including new private messages and pending friend requests. Additional pages and forms allow you to control:

  • Your email address and password
  • Privacy Settings
  • Custom public profile settings
  • Private messages
  • Subscribed threads and forums
  • Friends and Contacts
  • Groups

Signatures, Avatars and Profile Pictures

What are signatures?

'Signatures' contain information that you want to include at the bottom of all your posts. This might include pictures, links to your site(s), quotes, etc.

What are avatars?

Avatars are small images that people use to identify or distinguish themselves to other forum members. In some cases the administrator will not allow avatars or only allow them for specific members. The administrator can also provide some stock avatars people can use, or they can allow members to upload their own custom avatars from their own computers. These avatars will be displayed as part of the user info in posts, as well as in the public profile.

What are profile pictures?

Profile Pictures are photos members can upload that will display in their public member profile. This option may or may not be enabled by the administrator.

How do I set signatures, avatars and profile pictures?

You can set and change your signature, avatar and profile picture in the User Control Panel (providing the administrator has made these options available).

For signatures, click on 'Edit Signature' under the 'Settings and Options' area of the navigation bar within the User CP.

To select an existing or upload a new avatar, click on 'Edit Avatar'.

To upload a profile picture, click on 'Edit Profile Picture' in the 'Your Profile' section.

I can't log in as it won't let me enter my password.

Due to the way the software coders at vBulletin have coded their logging in form, it is a little confusing knowing how to log in. It looks like there is no box for the password, but you actually need to put the User Name in the actual box that says User Name. See diagram:

How do I customize my profile page?

You may be able to edit the design and styling of your public profile page (if this is enabled by the board administrator) via the 'Customize Profile' section within the User CP. You can adjust the color scheme, fonts, borders and layout of elements on the page.

You can also use images as background for various sections of you profile. First you will need to upload the background images to an album you have created (?). Background images can be sourced only from albums defined as public, or 'profile' type. Images in private albums cannot be used.

How can I make parts of my account private?

There are a few options to control how much information you wish to share with other members and the public

Your age and date of birth: On the Edit Profile page you can choose whether to display:

  • Your age only
  • Your birthday (no year)
  • Your date of birth and age
  • Neither your age or date of birth
  • Invisible Mode: Basenotes Plus members can choose to be invisible on the board so that others cannot see that they are online. This can be changed here


    The following features can be changed on the Profile Privacy page:

    • Contact Info: This section displays your webpage URL, and instant messaging usernames
    • Profile Picture
    • Visitor Messages: These are the public messages displayed on your profile
    • Albums: Your uploaded images and photos
    • About Me
    • Friends
    • Recent Visitors: The list of people who have recently visited your profile
    • Each of the above features can be set to any of the following options:

      • Everyone: All visitors to the website, whether logged in or not will be able to see this section (this is the default option)
      • Registered Members: All registered members will be able to see this section.
      • Your Contacts: Only members you have added as a contact will be able to see this section
      • Friends: Only members you are 'Friends' with will be able to see this section.

Cookies

What is 'Automatic Login'?

When you register (and also when you login using the form at the top of the screen), you will be given the option to 'Remember Me'. This will store your identity securely in a cookie on your computer. If you are using a shared computer, such as in a library, school or internet cafe, or if you have reason to not trust any other users that might use this computer, we recommend you do not enable this.

How do I clear cookies?

You can clear all your cookies set by the forum by clicking the 'logout' link at the top of the page. In some cases, if you return to the main index page via the link provided and you are still logged in, you may have to remove your cookies manually.

In Internet Explorer 6 on Windows XP: Click the 'Tools' menu. Select 'Internet Options' from the menu that appears. Click 'Delete Cookies' on the dialog box that appears. It will be in the center area of the 'General' tab.

In Internet Explorer 7: Click the 'Tools' menu. Select 'Internet Options' from the menu that appears. Click 'Delete...', beneath 'Browsing History' on the dialog box that appears. It will be in the center area of the 'General' tab. Click 'Delete cookies...' on the next dialog box that appears.

In Firefox: Click the 'Tools' menu. Select 'Options' from the menu that appears. From the dialog box, select 'Privacy' on the left. Find 'Cookies' on the main pane, and click the 'Clear' button adjacent to it.

In Safari: Go to Preferences, Security, then show Cookies and either select 'Remove all' or select individual cookies and then the 'Delete' button.

In Opera: Go to Tools, Preferences, Advanced, Cookies, Manage cookies then select the name of this site and click the 'Delete' button.

Your cookies should now be removed. You may want to restart the computer and revisit the forums to be sure.

Other browsers may have a different method of clearing cookies. Refer to the documentation for your own browser if you are unsure.

How do I adjust the time and date to my timezone?

In your User CP, there is a section under Settings & Options named 'Edit Options'. Here you can adjust the following:

  • Date & Time Options - these include:
    • 'Time Zone' - your local geographical time zone offset from GMT/UTC
    • 'Start of the Week' - for the Calendar.
  • Lost Passwords

    I forgot my password. What can I do?

    If you forget your password, you can click on the 'Forgotten Your Password' link. This will appear on any page that requires you to fill in your password.

    This link brings up a page where you should enter your registered email address. An email will be sent to that address shortly, with instructions for resetting your password.

    Since passwords are encrypted, there is no way to resend your original password. This option provides you with the ability to reset your password.

    You must be able to receive emails to your registered email address for this to work. You may need to check your spam filters and folder if you do not see this email in a few minutes.

    What are Your Notifications?

    p>When you have logged into the board, a link to 'Your Notifications' may be displayed in the 'Welcome' box near the top of the forum. 'Your Notifications' will show if you have any one of the following:

    • Unread Private Messages (?)
    • Unread Profile Visitor Messages (?)
    • Profile Visitor Messages Awaiting Approval
    • Incoming Friend Requests (?)
    • Requests to Join Your Groups (?)
    • Invitations to Join Groups
    • Unread Picture Comments (?)
    • Picture Comments Awaiting Approval

    By clicking on the 'Your Notifications' link, you will be able to quickly see how many of each type you have received. Clicking on any of the links in the menu will take you to the relevant page within the User Control Panel or elsewhere in the system.

    If there are no notifications, then this link will be replaced by a link to 'Private Messages' (?).

    How do I delete my account?

    You are unable to delete your account personally, you must request an account deletion from an administrator. Once an account is deleted we are unable to reverse the deletion. To reiterate: Once your account is deleted you are unable to get it back

    To ask for an account deletion, you must log into your account and use the contact us page here, and follow these instructions:

    • Choose the Subject: Other
    • Type 'Account Deletion' in the Subject box
    • In the Message box, write a note to confirm that you would like your account completely deleted
    • .
    • Send the message

    We will send an email to you asking you to confirm the deletion, once we have received your confirmation we will delete your account as soon as we are able

    It is Basenotes policy not to delete posts and comments when an account is deleted, as it breaks the flow of conversation of other users

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