Originally Posted by SmellGoodPimp
I made my first purcahse from Sephora last thursday. The item I ordered was Bleu de Chanel. Was excited to open my package only too see that it was missing a cap and the sprayer sprayed instantly( meaning used).
How often does occur with purchases online from Sephora? This was my first purchase from the and my last. Not even fragrancenet sent me a bottle that was not advertised as is.
I've read anecdotal reports that some sprayers are primed at the point of manufacture, but don't really know. That isn't the case for most of my purchases; just saying that, alone, a primed sprayer may not be indicative of a used item.
But the cap thing, gee whiz, that's awful. Sephora is a reputable company, and I'm sure it will make things right. Please update this thread to say what the result is -- too often we complain about a customer service issue, and never post the follow up (which oftentimes fully remedies the situation).