I agree, but I think it's gotten much better now compared to 1-2 years ago. If you guys think TPC's prices are expensive now, it was even worse before STC came. TPC basically had a monopoly in the niche decant market. In the past year or so, more options sprang up, most noteably STC, and so TPC had no choice but to reduce their prices to be able to compete.
Ironically, the people that started STC used to work at TPC. I believe they had a falling out and left to start their own company, which ended up becoming STC.
Yep, due to their bad customer service I stopped dealing with them. It's one thing to only have email as customer service, it's quite another when they NEVER respond to an email. They literally never responded to multiple emails of mine asking for status of a back ordered item. From then on, I went elsewhere for my samples.
My first choice for samples is ebay. After that, it's probably surrendertochance (STC) and LuckyScent. Never had a problem with any of them.