For my birthday my family bought me some Creed Aventus moisturiser and a deodorant stick. Unfortunately a few weeks into using the stick, the twister applicator broke which rendered the item useless. After being refused a refund/exchange from the retailer where it was bought from, I got in contact with their customer service department in the UK.
After advising me to send back the offending item, within just one working day of sending it back I got a fantastic package through the mail.
Although I'm a bit miffed that they didn't do a direct replacement of the broken item, I really can't complain! Inside that gorgeous magnetically sealed white box was a 75ml bottle of Aventus, with 2 free samples! Now that's how you do customer service!