post #1 of 46
Thread Starter 
Wrote: As a longtime(30 years!) user/wearer of Polo cologne, I feel the need to voice a concern that the reformulation of this classic fragrance has cost the world the essence of this once-brilliant stalwart fragrance. In other words, the reformulation smells less like original Polo than some of the knock-offs. Please let me know of a source through which I may buy the original. Polo Cologne is the signature scent of countless men, and it has effectively been destroyed. Nothing will ever replace it. It's a sad day in the fragrance world.

Sincerely,
Bill *********

Their response:

Dear Bill,

Thank you for contacting RalphLauren.com regarding the Ralph Lauren Polo fragrance. We apologize that the aroma did not meet your expectations and would like to offer some helpful information.

Fragrances purchased through an authorized Ralph Lauren distributor should have an optimal shelf life of up to 2 years if stored in proper conditions. For optimal shelf life, fragrances should be stored in a cool, dry location with no direct light.

If you feel that this fragrance scent is not the same as you have purchased in the past, we recommend returning the fragrance to the original place of purchase to compare the aroma with that of the test bottle.

We are pleased to inform you that our Men's Polo has not been discontinued. Although this fragrance is temporarily unavailable on RalphLauren.com, we encourage you to continue to visit our website as we are continuously updating our inventory.

If the scent is different and your place of purchase is unable to process an exchange, please contact us by email or phone at 1-888-475-7674. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday.

Sincerely,

Samantha M.

Visit us at www.RalphLauren.com