Barney's Makes Good

    Barney's Makes Good

    post #1 of 16
    Thread Starter 

    I have a happy story to share today.  I had a pretty unpleasant experience recently at my first visit to Barney's in Seattle.  I was quite excited at the chance to visit their perfume counter and when I got there, the SA was rude, dismissive and generally unwelcoming which turned me off completely.

     

    After reading about some other BN'ers experiences with similar things happening, but also some really great experiences with super helpful SA's, I decided to call and speak to the Fragrance Manager.  I wasn't looking to receive anything, but I'd become convinced that such service was not their standard. (I had concluded that it was the norm, I know that was silly, but....)

     

    After speaking with Christian, I was reassured that her treatment of me went directly against store policy.  He then asked how he could make it right for me.  I told him I wasn't looking for anything for myself but that I thought as manager, he'd want to know how his SA was treating people.  However, Christian insisted on mailing me samples.  I told him it really wasn't necessary but he would not hear of it. So, I'm getting a few samples.....and, I'll visit Barney's again after all.  

     

    I may have given some bad publicity so now I wanted to take it back!  

    post #2 of 16
    I once had a bad experience at Nordstrom. I was so upset that I wrote a letter to the GM. He had me come in and the associate appologised to me personally. Since then I have had no problems. Always greeted with a warm welcome. Everyone has a bad day. I will always let them know and have been satisfied. Give Barneys a chance. They want to treat customers right.
    post #3 of 16

    Excellent, both of you.  Walking away is easier than speaking up, but it doesn't improve anything.

    post #4 of 16

    That is so weird that you were talking about Christian. I met him last month when the Seattle Children's Hospital shuttle dropped me off in front of Pacific Center (?) by accident. He was really helpful, and even gave me a sample of Terry de Gunzberg Flagrant Delices to take home, when I mentioned I would kind of like to see how it dries down. (It is a fig fragrance, btw. Kinda like Hermes Un Jardin en Mediterranea.)

     

    He also mentioned he's having a "Bag Sale" starting tomorrow at ten am, and going on for three days. I have no idea what a "bag sale" is, but he did mention something about discounts or goodies if one spends at least $200. 

     

    Our budget is shot for this month, but I thought I'd throw that out there in case someone was already planning to buy.

    post #5 of 16

    Oh and maybe it's because I've lived a deprived life, but when I saw all those bottles of Fredrich Malle and Serge Lutens, I thought I'd died and someone inept ran a code on me.

    post #6 of 16

    I think you get a bag of cosmetics and skin care samples if you spend more than the minimum.

    post #7 of 16

    Well tomorrow's my day off. So I may head out there. I am also tempted to stop off at the Alexis Hotel. Does anyone know if they still sell Amouage there?

    post #8 of 16
    Thread Starter 
    Quote:
    Originally Posted by Aiona View Post

    That is so weird that you were talking about Christian. I met him last month when the Seattle Children's Hospital shuttle dropped me off in front of Pacific Center (?) by accident. He was really helpful, and even gave me a sample of Terry de Gunzberg Flagrant Delices. ]

    Oh no, Christian was VERY kind and helpful. It was a woman who was not so kind. Sorry for any confusion.
    post #9 of 16
    That's good to hear danieq.
    In a way, your remark actually did them more good than it did you.
    They've identified a potential sales killer who could cost them thousands in lost sales. Theywill rrectify it no doubt.
    You got samples lol.
    post #10 of 16

    Moving thread to the 'Shopping' section.

    post #11 of 16
    Yes, I think you opened his eyes to a potential trouble area that could cause future problems for sales. Nicely done.
    post #12 of 16

    Yes, well done and I am glad Barney's Seattle has attempted to rectify the situation.  The location in Las Vegas has always been my department store of record (and Joe at the Men's counter there in particular), always setting the standard for excellent customer service.  If their other locations are anything like their Las Vegas store, that particular rep in Seattle was just a bad apple...

    post #13 of 16

    It's good to hear a good ending!

    post #14 of 16

    I've had such bad experiences lately with businesses lately and really bad customer service..Ebay sellers, local stores, you name it, it's been bad this week. Glad things wound up ok for ya at the end. Why do ppl have attitudes like that? I mean..you are the customer, no? They want your business, no? Do they want to lose you as a customer? At least someone came in and tried to make it right. Good to hear:D.

    post #15 of 16
    Quote:
    Originally Posted by Aiona View Post

    Well tomorrow's my day off. So I may head out there. I am also tempted to stop off at the Alexis Hotel. Does anyone know if they still sell Amouage there?


     



    Yep. I don't think they have the attars but the regular line should be there. Their website is seems to be pretty good with their stock info.

    Re. Barney's- I've been to the Seattle Barneys a few times and luckily always had good experiences. Even then, I also feel that Christian's friendliness really does make it rewarding to shop there.
    post #16 of 16

    I like Barney's as well. The New York Location has one of my favorite fragrance section anywhere. Though, the customer service at Saks has been excellent 

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    10/14/13 at 8:40pm

    danieq said:



    I have a happy story to share today.  I had a pretty unpleasant experience recently at my first visit to Barney's in Seattle.  I was quite excited at the chance to visit their perfume counter and when I got there, the SA was rude, dismissive and generally unwelcoming which turned me off completely.

     

    After reading about some other BN'ers experiences with similar things happening, but also some really great experiences with super helpful SA's, I decided to call and speak to the Fragrance Manager.  I wasn't looking to receive anything, but I'd become convinced that such service was not their standard. (I had concluded that it was the norm, I know that was silly, but....)

     

    After speaking with Christian, I was reassured that her treatment of me went directly against store policy.  He then asked how he could make it right for me.  I told him I wasn't looking for anything for myself but that I thought as manager, he'd want to know how his SA was treating people.  However, Christian insisted on mailing me samples.  I told him it really wasn't necessary but he would not hear of it. So, I'm getting a few samples.....and, I'll visit Barney's again after all.  

     

    I may have given some bad publicity so now I wanted to take it back!  

    10/14/13 at 8:56pm

    Akahina said:



    I once had a bad experience at Nordstrom. I was so upset that I wrote a letter to the GM. He had me come in and the associate appologised to me personally. Since then I have had no problems. Always greeted with a warm welcome. Everyone has a bad day. I will always let them know and have been satisfied. Give Barneys a chance. They want to treat customers right.

    10/14/13 at 10:12pm

    30 Roses said:



    Excellent, both of you.  Walking away is easier than speaking up, but it doesn't improve anything.

    10/14/13 at 10:44pm

    Aiona said:



    That is so weird that you were talking about Christian. I met him last month when the Seattle Children's Hospital shuttle dropped me off in front of Pacific Center (?) by accident. He was really helpful, and even gave me a sample of Terry de Gunzberg Flagrant Delices to take home, when I mentioned I would kind of like to see how it dries down. (It is a fig fragrance, btw. Kinda like Hermes Un Jardin en Mediterranea.)

     

    He also mentioned he's having a "Bag Sale" starting tomorrow at ten am, and going on for three days. I have no idea what a "bag sale" is, but he did mention something about discounts or goodies if one spends at least $200. 

     

    Our budget is shot for this month, but I thought I'd throw that out there in case someone was already planning to buy.

    10/14/13 at 10:48pm

    Aiona said:



    Oh and maybe it's because I've lived a deprived life, but when I saw all those bottles of Fredrich Malle and Serge Lutens, I thought I'd died and someone inept ran a code on me.

    10/14/13 at 10:49pm

    rubegon said:



    I think you get a bag of cosmetics and skin care samples if you spend more than the minimum.

    10/14/13 at 10:55pm

    Aiona said:



    Well tomorrow's my day off. So I may head out there. I am also tempted to stop off at the Alexis Hotel. Does anyone know if they still sell Amouage there?

    10/14/13 at 11:10pm

    danieq said:



    Quote:
    Originally Posted by Aiona View Post

    That is so weird that you were talking about Christian. I met him last month when the Seattle Children's Hospital shuttle dropped me off in front of Pacific Center (?) by accident. He was really helpful, and even gave me a sample of Terry de Gunzberg Flagrant Delices. ]

    Oh no, Christian was VERY kind and helpful. It was a woman who was not so kind. Sorry for any confusion.

    10/15/13 at 12:42am

    hedonist222 said:



    That's good to hear danieq.
    In a way, your remark actually did them more good than it did you.
    They've identified a potential sales killer who could cost them thousands in lost sales. Theywill rrectify it no doubt.
    You got samples lol.

    10/15/13 at 2:17am

    lpp said:



    Moving thread to the 'Shopping' section.

    10/15/13 at 4:17am

    hednic said:



    Yes, I think you opened his eyes to a potential trouble area that could cause future problems for sales. Nicely done.

    10/15/13 at 4:51am

    drseid said:



    Yes, well done and I am glad Barney's Seattle has attempted to rectify the situation.  The location in Las Vegas has always been my department store of record (and Joe at the Men's counter there in particular), always setting the standard for excellent customer service.  If their other locations are anything like their Las Vegas store, that particular rep in Seattle was just a bad apple...

    10/15/13 at 8:41am

    sjg3839 said:



    It's good to hear a good ending!

    10/15/13 at 10:21am

    kalli said:



    I've had such bad experiences lately with businesses lately and really bad customer service..Ebay sellers, local stores, you name it, it's been bad this week. Glad things wound up ok for ya at the end. Why do ppl have attitudes like that? I mean..you are the customer, no? They want your business, no? Do they want to lose you as a customer? At least someone came in and tried to make it right. Good to hear:D.

    10/15/13 at 11:13am

    chypre said:



    Quote:
    Originally Posted by Aiona View Post

    Well tomorrow's my day off. So I may head out there. I am also tempted to stop off at the Alexis Hotel. Does anyone know if they still sell Amouage there?


     



    Yep. I don't think they have the attars but the regular line should be there. Their website is seems to be pretty good with their stock info.

    Re. Barney's- I've been to the Seattle Barneys a few times and luckily always had good experiences. Even then, I also feel that Christian's friendliness really does make it rewarding to shop there.

    10/16/13 at 3:15pm

    kngnk said:



    I like Barney's as well. The New York Location has one of my favorite fragrance section anywhere. Though, the customer service at Saks has been excellent