I have a happy story to share today. I had a pretty unpleasant experience recently at my first visit to Barney's in Seattle. I was quite excited at the chance to visit their perfume counter and when I got there, the SA was rude, dismissive and generally unwelcoming which turned me off completely.
After reading about some other BN'ers experiences with similar things happening, but also some really great experiences with super helpful SA's, I decided to call and speak to the Fragrance Manager. I wasn't looking to receive anything, but I'd become convinced that such service was not their standard. (I had concluded that it was the norm, I know that was silly, but....)
After speaking with Christian, I was reassured that her treatment of me went directly against store policy. He then asked how he could make it right for me. I told him I wasn't looking for anything for myself but that I thought as manager, he'd want to know how his SA was treating people. However, Christian insisted on mailing me samples. I told him it really wasn't necessary but he would not hear of it. So, I'm getting a few samples.....and, I'll visit Barney's again after all.
I may have given some bad publicity so now I wanted to take it back!