I was in a local perfume shop where the girl behind the counter told me she orders from Strawberrynet!
Thus it would not surprise me at all if the competition put out misinformation about them.
Let me state that I've bought over 50 scents from them over the years, all have been 100% genuine.
Any eopinion stating anything else is, in my opinion, either deliberately misleading or telling outright lies or made by some newbie who wouldn't have a clue.
I've ordered my bottles of L'Instant de Guerlain PH Extreme and Dior Homme Intense from Strawberrynet, and they are both authentic and smells exactly like my decants from theperfumedcourt.
Also, FYI the second to the latest batch of Pure Malt is weaker compared to its original batch.
scroll down a bit.
you won't buy any bottles of pure malt unless the seller as more than one? you're the only one losing out there.
I am through "hoping" to save a few dollars. I will only purchase from:
Lord And Tailor
I don't want the headache.
* Take online reviews with a grain of salt but as someone who writes honest reviews for their purchases I do feel they have some relevance to the actual product. The rule of thumb is take the worst reviews and decipher from there.
My decant purchases from perfumedcourt were a great purchase. I would not hesitate to use them again for sample purposes.
So far on this thread, there is not one poster saying they received a fake from Strawberrynet.
I do not believe the scepticism you are still expressing has any substance.
You're new notion that they may be selling old stock strikes me as unsustainable as well - the amount of scents they sell, given they fly in their own consignments to Australia (since they can't mail directly here any more) - suggests to me that they probably have a greater turnaround in stock than would be the case for a typical department store.
My point is why buy from places where there is even the slightest concern of receiving fake merchandise? If it was a non issue there wouldn't be a thread on it.
Any threads relating to bloomingdales selling fake products?
My comment regarding old scents was not specifically related to strawberry.net. I was relating it to sites like overstock.com or other bulk sites. There is always a potential that overstock sites might get old goods. That is just the nature of the business.
I'll post it again, if the collective wisdom of BNers has developed a list of on-line retailers; and Basenotes itself provides helpful links to online retailers from the fragrance directory, then they are great places to start, and a great way to support Basenotes.
I've ordered from them, and they delivered just fine. It's a little unnerving, but I have to say it did work as advertised.
I have had no problems with them.
Well my question is what is their phone number ! They lack one and I am so hesitant because of it. I mean what exactly did you guys do to order from them? Just click on the cologne you want, proceeded to check out, entered your information, were sent an e-mail confirmation, and then waited 1 week or so and boom it was shipped to your doorstep? All this and NO phone/vocal communication with anyone to clarify anything? That is what I'm concerned about. Did they at least furnish you all a tracking number so that you can enter it in the postal website delivery and see its progress? Thanks.
You don't have to worry about strawberrynet as most people here have said. They are trustworthy and legitimate.
It has been stated several times on the news and tech savy news articles that if a website doesn't have a phone number it is a risky move. Having a telephone is common sense when running a business. When they don't have one that means they don't want you to call and would rather respond via email. I've dealt with these types of purchases before buying clothes and most are legit and will email you back. However it can be quite frustrating waiting for a response on a botched order.
The banks do have a number in case you really need to contact them but why go through it ? Try sending them an email asking about a product and see how quickly they respond. I usually do the same with ebay purchases before I buy.
I just got over ordering cologne from target. I've only had it a day but I still haven't convinced myself that it's authentic. Although I have no reason to believe it isn't...welcome to online shopping.
Yes that's how it happens. No, you don't need to clarify or check. Just get over yourself will you. FFS.
And of course that have an effing phone number.
Call Us - 24 Hours A Day
International Toll Free Number
You can call us toll free on:
011 800 6686 6888
Please Note: You must dial 011 before the 800 number as this is an international toll free number.
To send us a fax, please use the number below. Don't forget to dial your international dial-out code first, followed by our country code (852).
Fax number: (852) 2811 5138
Write To Us
StrawberryNet is located in Hong Kong, one of the world's most dynamic cities. From our secure, climate controlled, distribution centre we can reach virtually all major destinations the next day.
If you'd like to write to us, you can reach us at:
No. 4 A Kung Ngam Village Road,
Shau Kei Wan,
Q. Why can't I get through on the toll free number?
A. Please bear in mind that our toll free numbers are international toll free lines, not a normal 1-800 local toll free number. You must use your dial-out code before the 800 number as shown on out Contact Us page. Please also ensure the phone you are using is able to call overseas.
If you still can't get through or your country is not included in our toll free phone service, you can call us directly on +852 2591 0300 or +852 2811 5399 24 hours a day, 7 days a week
I bought a Bond No. 9 from strawberrynet and it was exactly the the same as the one I saw and sniffed at Sephora, only much cheaper :)
I think Strawberrynet is reliable but I have one big problem with this online store - THEY ARE MORE EXPENSIVE THAN RETAIL STORES IN MY LOCAL AREA !!
Chanel Allure Homme EDT 100 ml
Local stores: 645,-
Chanel Egoiste EDT 100 ml
Local stores: 645,-
Chanel Allure edition Blanche EDT 100 ml
Local stores: 645,-
Why pay more for online purchases ?!?
I don't get it :)
I have been coming to Basenotes for the last few years observing and learning from many of you. I wanted to say thank you so much for all of the information and opinions that you have given.
I finally decided to join Basenotes because I felt that I should share a story with you about my most recent attempt at an online purchase. Now, This is completely my opinion and trust me, I wish that it hadn't gone this way.
I wanted to purchase a bottle of Dior Homme Intense. So as many as you found out, Strawberrynet.com had some for sale at $97.00USD. I first looked here, then online for reviews and although there were some negative, I found most to be positive. I went ahead and used my Pay Pal account, made the purchase and received the confirmation email. I inputted my order number on their website only to find a payment confirmation list and then a notation asking me to email them for more info. These are my emails and replies from Strawberrynet.com:
(Me) I was checking on my order on your website and I noticed that it said that it was on hold. Please let me know if there are any problems as I have already sent a payment via PayPal.
(SBN) As a part of our routine security check, we would be grateful if you could send us a copy of any recent utility bill under your name and billing address that you have entered during ordering through StrawberryNET.com.
Please e-mail it to us so we can verify that you are the authorized cardholder.
Please understand that this information is needed to confirm that you are the correct cardholder. By helping us confirm this you will help ensure our credit card system stays secure for you and other users.
Please note that if no reply is received within 7 calendar days the charge to your account will be reversed.
We apologise for the inconvenience and we look forward to your reply.
Ben Lui | Customer Services
(Me, frustrated because I just wanted that Damn Bottle) I paid via pay pal and I am, and have been certified through them. My payment was already sent to you through PayPal. I have no issue verifying who I am, other than you are over-seas and I find that sending you my utility bill is very unorthodox. Pay Pal has confirmed my credit card and address to allow me to use their services. I use Pay Pal for their security and piece of mind. Please contact PayPal for my verification or cancel my order immediately.
(I waited a day, did not hear anything. I then called their 24-7 customer service line and I was put directly in touch with Mr. LUI who told me that he would have and answer from my last email in an hour)
(SBN) We are in the process of verifying your PayPal payment for order XXXX. Unfortunately the documents you have kindly provided is not sufficient to verify your payment.
To have your order released, please send us:
1. Your PayPal receipt with the unique transaction ID for order XXXX so we can match the details with our records and authenticate your details.
2. A copy of the page on your PayPal account that shows your billing address, and which credit card was used to make your orders.
3. A copy of the credit card statement that was used via PayPal, to make these orders. Please note, this statement must show your full name and billing address as provided with your orders.
Once we have verified these details, we will process your orders immediately.
Apologies for the inconvenience and thank you for your patience.
Ben Lui | Customer Services
(Me) What you are asking for is absolutely ridiculous. You went from a utility bill to a copy of my credit card statement. I will not be forwarding any such information to you or your company. Your website never had, nor has any warnings about having to send personal information for verification. So, to accept my payment but then hold my product unless I provide you the information that you request is what we call Extortion. Refund the $97.00 to my Pay Pal account so that I can at least say that you did so when requested.
(SBN) Order number XXXX will be cancelled as per your instructions and any charge made to your account should be reversed within the next few days.
And now, this is where I am at. I opened a dispute with Pay Pal and I am waiting for my funds to be reversed.
I will say that I received somewhat prompt replies to my emails. Also, speaking to someone at Strawberrynet.com did make me feel a bit better.
My issue was that if I send them a scan of my information someone, somewhere has that and can completely use it for ID theft. Maybe what they were doing was legit but for a bottle of DHI (that is a PIA to actually find and buy) it's not worth the aggravation of possibly finding a bunch of fraudulent charges on my account.
I fully believe that most people have had good luck when dealing with this company but, I can tell you that it'll be my first and last interaction with them.
I apologize for the lengthy post but, I just wanted to share this with you for piece of mind in case you come across the same situation.
Indeed, as someone who works in information security, I can tell you that you shouldn't need to provide any of that information for a legitimate transaction through PayPal. Someone on their end either has screwed up, has bad information, or (and yes this happens) it's possible you've run into a bad customer service rep who is independently trying to harvest these details for their own fraudulent purposes.
A paypal transaction, you should not need to provide any card information for verification. Just request the refund and buy your Dior Homme Intense from other online store.
No refund as of yet. Contacted my credit card company to open a dispute with them. Emails have now gone unanswered.