Originally Posted by veronica
violetta1616 / Violett Fragrances
After I won the item for aprx $18 including her shipping and handling charges, seller reported item as 'Broken or Stolen' to circumvent eBay's Reserve Fee Policy. She had over a dozen identical items in her store.
eBay did nothing to correct situation. And somehow she maintains a 99.9% satisfaction rate.
Wow, I did buy something from Violetta, and it went fine. She did seem fairly aggressive, to be sure, and began sending some spam after the sale.
I have also run into this 'Broken or Stolen' tactic of cancelling a sale from another vendor, when I was trying to buy Live Jazz. A fishy move, indeed.
I've also noticed that some vendors negotiate away negative feedback ("mutally agreed..") - I assume they've done a refund, sent something extra, or something like that. This may be an OK vendor, but when I see a lot of these, I'd wonder. I tend to think this is usually "weasel wording" in the listing that caused a misunderstanding.
I must be the poster child for Ebay... I've built most of my collection from it, and have had few problems, knock on formica. I was going to trot out my list of fave vendors, but I see that all of them have at least some bad feedback, so I guess I'm leading a charmed life.
Instead, I'll list some things I do, in case they may be helpful to you (some will seem obvious, no doubt):
I tend to read every word of a listing like a lawyer
, and look for highest feedback. I also read the feedback itself
- sometimes it's surprising what you find even in people with high feedback. Sometimes the one bad thing out of 400 good ones will be enough to give you pause! Yes, it takes a little longer.
Another idea... when I'm not sure about a vendor, I'll often ask them a question
, even if I don't really have one - I'm simply trying to get the vendor talking to assess their responsiveness, personality, attitude, etc. For instance, if you ask something that would normally elicit a detailed reply, and they give you a 2-word brusque answer, that's one warning sign. A good answer is no guarantee, but it gives me more confidence.
I could be wrong, but I think that our colleagues in non-U.S. nations seem to be having more trouble with Ebay. I would guess that international shipping adds layers of complexity that may tend to cause more problems. Sadly, no suggestion there.
Having said that, I've slowed down in my Ebay buying - I now have everything good that's cheap.
I guess my timing is good, what with Ebay complaints on the rise, big time.