I am having a terrible experience with Perfumania.com. This is the first time that I ever had a bad experience with an online company.
I did a search on their site for Essenza Di Zegna Intense Edition. I found a web page for it that was titled "Intense Edition". I ordered the 3.4oz bottle along with bath products. The next morning, just to check, I called Customer Service and asked to check if it was in fact the Intense Edition that I ordered since I found a similiar link on the regular edition page. I was told that "all they carry" was the Intense Edition.
I received the regular edition instead of the Intense. I sent them an e-mail to say I am returning the product and they responded that I made the mistake but as a "one time courtesy" they will give me a refund. I asked instead for them to ship the 2.5oz since from the research I've done, it should have been the Intense Version. I relayed this to them in the e-mail. I also printed out the links to the incorrect and the regular web pages on their site.
I then got an e-mail saying that their replacement shipment was returned to them due to an incorrect address. How can that be? They shipped the original to the same address with no problem. They said that as a result, I have to pay for the shipping.
I complained about all this and received another e-mail saying that I was the one who was mistaken, I should have called the Customer Service if I was confused about what I was ordering and that they will not give me a credit since I didn't ship the item back in the same type of packaging that they sent? But if the packaging was no good, then why did they send a replacement to an "incorrect address"?
By the way, the link to the oroginal erroneous Intense version on their site now no longer says Intense Version!
I am taking this up with the creidt card company and will be relaying this to the Better Business Bureau and to the Attorney General's office of their state. I have all the e-mails and the web page address, so this will be easy to prove that my facts are 100& factual.
I did a search on their site for Essenza Di Zegna Intense Edition. I found a web page for it that was titled "Intense Edition". I ordered the 3.4oz bottle along with bath products. The next morning, just to check, I called Customer Service and asked to check if it was in fact the Intense Edition that I ordered since I found a similiar link on the regular edition page. I was told that "all they carry" was the Intense Edition.
I received the regular edition instead of the Intense. I sent them an e-mail to say I am returning the product and they responded that I made the mistake but as a "one time courtesy" they will give me a refund. I asked instead for them to ship the 2.5oz since from the research I've done, it should have been the Intense Version. I relayed this to them in the e-mail. I also printed out the links to the incorrect and the regular web pages on their site.
I then got an e-mail saying that their replacement shipment was returned to them due to an incorrect address. How can that be? They shipped the original to the same address with no problem. They said that as a result, I have to pay for the shipping.
I complained about all this and received another e-mail saying that I was the one who was mistaken, I should have called the Customer Service if I was confused about what I was ordering and that they will not give me a credit since I didn't ship the item back in the same type of packaging that they sent? But if the packaging was no good, then why did they send a replacement to an "incorrect address"?
By the way, the link to the oroginal erroneous Intense version on their site now no longer says Intense Version!
I am taking this up with the creidt card company and will be relaying this to the Better Business Bureau and to the Attorney General's office of their state. I have all the e-mails and the web page address, so this will be easy to prove that my facts are 100& factual.
