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This is what I call POOR customer service

post #1 of 11
5/2/07 at 7:41pm
Thread Starter 
You won't believe this, but this is what I call POOR customer service:

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Subject: order yhst-21893171750723-3003 from Perfumes Home - Buy discount perfume, cologne, after shave, body lotion & moreDate: Mon, 23 Apr 2007 5:23 PM

Date Mon Apr 23 17:23:41 PDT 2007
Ship to .........................................
..............................................
..............................................
US United States

Bill to Same
E-Mail ..................... (emailed)
Via USPS Priority Mail - Just $4.95 - FREE Shipping on order over $99
Payment MasterCard


Name Code Qty Each Options
----------------------------------------------------------------
Creed Green Irish Tweed m1-20616 1 88.69
Cologne for Men - by
Creed 4oz EDT Spray
Jean Paul Gaultier m1-3360 1 53.90
Cologne by Jean Paul
Gaultier Eau De Toilette
Spray 4.2 oz for Men
Yohji Homme Gift Set by m3-101340 1 39.85
Yohji Yamamoto 2 Piece
Subtotal 182.44
Shipping 0.00
Tax 0.00
Total 182.44




Thanks for offering to rate us. You will get another email in 2 weeks
with a rating form.

-------------------------------------------------------------------------------------------------------

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Subject: Click-N-Ship(R) Notification
Date: Tue, 1 May 2007 5:07 PM


**** This is a post-only message. Please do not respond. ****

Dear .......................,

This ship notification is being sent to you by the U.S. Postal Service at the request of ..................... If the "Shipped To" address information is not correct, please contact the Shipper.

A package with a Click-N-Ship label created on usps.com containing the following information is scheduled to be shipped on 05/01/2007.

From:Shipped to:...............
PERFUMESHOME.COM
1605 PUTNAM AVE, SUITE 4J
RIDGEWOOD NY 11385
.............................
............................
.............................
.............................


Type of Service: Delivery Confirmation™
Label Number: .......................................

To check on the delivery status of your package, please go to www.usps.com.

Thank you,
United States Postal Service

**Please do not respond to this email. Any reply will not be received by the USPS or the shipper. This email was sent to you at the shipper's request to notify you that the information above has been electronically sent to the USPS.
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post #2 of 11
5/2/07 at 7:49pm
  • kbe
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wtf...??
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post #3 of 11
5/2/07 at 10:27pm
I don't get it. What's your point?
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post #4 of 11
5/2/07 at 10:44pm
he ordered it on april 23, they didn't ship until may 1
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post #5 of 11
5/2/07 at 10:47pm
Thread Starter 
Quote:
Originally Posted by LoneFish View Post

he ordered it on april 23, they didn't ship until may 1


Yes, indeed
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post #6 of 11
5/2/07 at 11:27pm
I know how difficult it is to wait for fragrances you are longing for but on your thread where you inquire about Perfume Homes you said:

"This past Monday, April 23rd I order 3 fragrances from perfumeshome.com, but I usually shop at scentiments.com. However, scentiments did not have Yohji Homme, so I ended purchasing this fragrance among other 2 at perfumes home.

Nonetheless, I haven't received my fragrances yet (on their site it said expect delivery between 7-10 business day, normal shipping)."

So I think they have given honest information on their site. That is not really poor customer service, IMHO.

However, when your parcel is not delivered on Friday 4th, then they are over the '10 business day' limit.
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post #7 of 11
5/3/07 at 12:10am
Thread Starter 
Quote:
Originally Posted by Riannon View Post


So I think they have given honest information on their site. That is not really poor customer service, IMHO.

However, when your parcel is not delivered on Friday 4th, then they are over the '10 business day' limit.


What about when they don't reply to your e-mail and your voicemail messages? Do you still consider that descent customer service?
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post #8 of 11
5/3/07 at 12:25am
Quote:
Originally Posted by Papi_Chulo View Post

What about when they don't reply to your e-mail and your voicemail messages? Do you still consider that descent customer service?

No, that is impolite behaviour toward the customer, I agree. But it is possible that they think that the information provided on their site is enough. Many sellers don't feel the 'need' to reassure their customers, as long as they have given their information already.

Papi, don't get upset. You'll see that your parcel will arrive in 10 working days.
And if not: yell as loud as you can.
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post #9 of 11
5/3/07 at 1:21am
Oops...posted in the wrong thread! my bad
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post #10 of 11
5/3/07 at 11:04am
I don't find on the site where it says to expect delivery within 7-10 business days. It must have been stated at some point during the checkout process?

Anyway, the items were ordered late on Apr. 23. So personally, I would consider Apr. 24 the beginning day of the 7-10 day shipping time; therefore, I would consider the order late if it doesn't arrive on or before May 7th.

I would probably ignore your emails too if they just said "where's my order?"...."why hasn't it shipped yet?" BTW, I don't know what your emails said.

If they are handling the order as they normally do, and their shipments normally reach their customers within the stated time-frame, why should they waste their time responding to all their impatient customers' "Are we there yet?!" inquiries.

Personally, I usually give a company 2-3 additional days beyond their stated delivery time before I start checking the tracking status or firing off emails.
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post #11 of 11
5/3/07 at 12:33pm
Thread Starter 
What a BIG Difference in service!!!



From:
To:
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Subject: Your Perfume Bay Order : ...........................
Date: Tue, 1 May 2007 11:02 PM

Greetings from Perfume Bay!

We're writing to confirm that your order has been received and is now in
processing for shipment.

QUESTIONS? If you have any questions about this order, please contact us via
email at info@parfumery.com.

************************************************** ************************************************** *
Order Date: 5/1/2007
Order Time: 4:57:00 PM
Order Number: ...............
Web Confirmation Number: ............
Shipping Method: Standard

Sold To:
========
.........................
...........................................
...........................................
US UNITED STATES

Ship To:
===========
........................
.........................................
.........................................
US UNITED STATES

Special Instructions/Gift Message: Please make sure that all of my fragrances
are Eau de Parfum, just like my order says. Thank you!

================================================== ================
Ordered: 1 Shipped: 1 Flowerbomb by Viktor & Rolf for Women 3.4 oz Eau de
Parfum Spray $135.90

Ordered: 1 Shipped: 1 Flower by Kenzo for Women 3.4 oz Eau de Parfum Spray
$47.90

Ordered: 1 Shipped: 1 Samsara by Guerlain for Women 3.4 oz Eau de Parfum
Spray $49.90

================================================== ================
Product Total: $233.70
Sales Tax: $0.00
Shipping: $0.00
Discount: $0.00 $0.00
Gift Wrap: $0.00
Grand Total: $233.70
Payment Method: Mastercard

We appreciate your business and hope that you visit Perfume Bay for all your
future fragrance and beauty needs. When you shop with Perfume Bay, you can
always shop with confidence.

We carry your favorite fragrance and skin care brands like Calvin Klein, Ralph
Lauren, Givenchy, Guinot, Borghese, Estee Lauder, Clinique, Sisley, Lancome and
More! Be sure to visit our clearance section for incredible savings up to 20 -
70% off regular prices!

-----------------------------------------------------------------------------------------------------

Tracking history Help Date and TimeStatusLocation5/2/2007 7:00 pmPicked Up by DHL.Ship From: PERFUME BAY INC Huntington Beach, CA 92647 United StatesShip To: .......................... .......................... United StatesShipment Information:Ship date: 5/2/2007Pieces: 1Total weight: 4 lbs * Attention: PERFUME BAY INC Attention:..........................Ship Type: PackageShipment Reference: Service: GroundSpecial Serviceescription: TOILETRIES Tracking detail provided by DHL: 5/3/2007, 12:29:33 pm pt.
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Basenotes › Basenotes Forums › Fragrance Discussion › Female Fragrance Discussion › This is what I call POOR customer service