Originally Posted by VintageVogue
Yes, they are very good and reliable. Three times I've had orders with mix ups, and all three times the problems were solved in a timely way.
As one of the supporters that posted earlier in this thread, I must say that I've now had a second mixup that resulted in several samples not being shipped. As in the first case, they were happy to correct the problem once it was pointed out, but two mixups out of four or five orders seems high.
Their online order management system seems to generate "phantom" shipments for all package deals, so that doesn't help to clarify the situation; in both cases, I waited a week for a nonexistent shipment that was listed in their system before contacting them about missing items. If you look carefully, multiple "shipments" actually have the same tracking number.
I'm beginning to suspect that one of the three is something of a flake.
But, does it really matter? It's not like you have options for most stuff... :-)