They are legit, but they have some weird system or they are not very good at order handlings.
So here's my story:
I ordered Reflection for Man on 11 Jan, £112 + £5 special delivery(in uk next day)
Called them on 18 Jan they said that they will check what's happening and call me back, they called me back after 45 minutes saying that they will send it on following day and I will have it day after. Reason was that something has gone wrong with my order.
Money weren't gone from my bank account until 20 Jan.
Anyway my second call was on 22 Jan Saturday, "it has been sent already sent so should be with me on Monday or Thursday".
I wanted Track Number, because postguys are too lazy to come up to my flat and leave the 'you were out card' so I can pick it up (3rd time it happend to me) but she said that she has not have it as someone else is handling postage and also stores Tracking numbers and if I won't have it on Monday or Thursday to give them a call.
Well most people would lost their patience with them but I am nice and patient pearson, and it really sound that maybe they could send it on Thursday, could get delivered on Friday so I will come on Monday, but I did not see Special Delivery not coming next day yet.
Anyway I waited...
On Thursday 25 Jan I did not have it, Tried to give them call but it keept saying number busy...
Gave them a call on Wedesday 26 Jan at 13 o'clock number busy...
I through f@#$ I don't have track number and it will return to them, wanted to send the email, but 1 hour later finally their phone started to work, called them, they gave me track number, royal mail website said they tried to deliver it on 25 Jan at 13:12 and left 'you were out card' ofc they did not leave a card.
So I went to office and finally got my Amouage Reflection for Man...
And yes, fascination perfumery customer service were laying, because on stamp it says it has been sent on 24 Jan! Came on 25 Jan!
So if you wanna save money and you're patient enough you will get what you want.
Price for Reflection Man in Harrods or Selfriges is £135 + £5 delivery,
I paid £112 + £5 delivery.
Waiting time 14 days!!!
So I do not know what's wrong with this guys, but they could easily write that's something is out of stock or they could have told me it, or maybe that they only send post every 2 weeks? But their terms in condition states 3 days for uk and 8 for international lol...
Payment system is not very good either if it took 9 days to take money of me?
I do not know what are these guys reasons for so bad order handling, but I will probably be ordering more from them like Serge Lutens or more Amouage.
I hope someone will find it usefull thanks.