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Pure Malt - Page 11

post #601 of 1094
8/29/11 at 6:47pm
Ahem, I like the rubber associated on the bottle. All other colognes are just glass and atomizer. The rubber on PM makes it feel unique and kind of comfy, if I may use that term. So to each his own.
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post #602 of 1094
8/29/11 at 6:49pm
First, again, they did not just launch this on the French site, it's been there all along, I tried ordering it a few weeks ago, but got nowhere because they wouldn't ship to the US. Second, a thought I had, they may have gotten lots of angry letters from their circle members, because they did not send out any type of email to circle members (I am one) announcing the re-release. They bill the circle as being given first access to information on new releases, etc. So some members might've seen the ad today, got pissed, and TM decided to remove it and send a (yet to be sent) email to circle members. I know if I wasn't a basenotes member, but a member of the circle, I'd be kinda pissed if I didn't get an email about it, I don't check their website everyday to se e if there's a new release.
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post #603 of 1094
8/29/11 at 6:50pm
Quote:
Originally Posted by Dudester! View Post

Ahem, I like the rubber associated on the bottle. All other colognes are just glass and atomizer. The rubber on PM makes it feel unique and kind of comfy, if I may use that term. So to each his own.

+1 also, if you drop them, the rubber can absorb the chock and save the bottle :-)
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post #604 of 1094
8/29/11 at 6:51pm
Quote:
Originally Posted by Dudester! View Post

Luck that you have a bottle. Those of us patiently waiting in earnestness are getting duped by TM. They made a pretty big claim and now zilch. I wager though it'll be ready by tomorrow.

Right. And somehow they'll be out of stock again before I can order, I'll bet. Screw TM. I've sent them 2 angry emails, like that matters.
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post #605 of 1094
8/29/11 at 6:52pm
I'm out guys. Time for another Sailor Jerry's Rum mixed with a fine vintage of Pepsi. When they do release it form up and flank the flanker, take no prisoners, and hold up a flag and F her for the glory! Peace out!
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post #606 of 1094
8/29/11 at 6:52pm
Quote:
Originally Posted by fitch256 View Post

First, again, they did not just launch this on the French site, it's been there all along, I tried ordering it a few weeks ago, but got nowhere because they wouldn't ship to the US. Second, a thought I had, they may have gotten lots of angry letters from their circle members, because they did not send out any type of email to circle members (I am one) announcing the re-release. They bill the circle as being given first access to information on new releases, etc. So some members might've seen the ad today, got pissed, and TM decided to remove it and send a (yet to be sent) email to circle members. I know if I wasn't a basenotes member, but a member of the circle, I'd be kinda pissed if I didn't get an email about it, I don't check their website everyday to se e if there's a new release.

Odd you mentioned this actually. I was kind of wondering why I received no report of this. Even funnier though is that the web site rep personally emailed me at like 7 or so and said to get online quick as it should be launching in half an hours time. All kinds of weird.
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post #607 of 1094
8/29/11 at 6:54pm
Quote:
Originally Posted by fitch256 View Post

First, again, they did not just launch this on the French site, it's been there all along, I tried ordering it a few weeks ago, but got nowhere because they wouldn't ship to the US. Second, a thought I had, they may have gotten lots of angry letters from their circle members, because they did not send out any type of email to circle members (I am one) announcing the re-release. They bill the circle as being given first access to information on new releases, etc. So some members might've seen the ad today, got pissed, and TM decided to remove it and send a (yet to be sent) email to circle members. I know if I wasn't a basenotes member, but a member of the circle, I'd be kinda pissed if I didn't get an email about it, I don't check their website everyday to se e if there's a new release.


This is a possibility but there are far more people who are not a part of the circle than who are, so advertising it up until an hour before the release and then having no word about it isn't exactly a happy solution. Either way, it's looks like nobody is getting it today, neither Circle nor non-Circle members, so TM has succeeded in pissing off everyone who was interested in purchasing this product, not just a small minority of it
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post #608 of 1094
8/29/11 at 6:55pm
Quote:
Originally Posted by fitch256 View Post

First, again, they did not just launch this on the French site, it's been there all along, I tried ordering it a few weeks ago, but got nowhere because they wouldn't ship to the US. Second, a thought I had, they may have gotten lots of angry letters from their circle members, because they did not send out any type of email to circle members (I am one) announcing the re-release. They bill the circle as being given first access to information on new releases, etc. So some members might've seen the ad today, got pissed, and TM decided to remove it and send a (yet to be sent) email to circle members. I know if I wasn't a basenotes member, but a member of the circle, I'd be kinda pissed if I didn't get an email about it, I don't check their website everyday to se e if there's a new release.

That's a good point Fitch and I didn't receive my letter either. Circle members should always be given early access and this whole thing could have been a test to see if their website can handle the traffic when it does get released.
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post #609 of 1094
8/29/11 at 6:57pm
I think everyone should just call their customer service line tomorrow and rage statements of inferno that they made us wait for hours on our PCs and so in order to compensate for our loss time, they must reduce the price from the original one.
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post #610 of 1094
8/29/11 at 6:58pm
Quote:
Originally Posted by Dudester! View Post

I think everyone should just call their customer service line tomorrow and rage statements of inferno that they made us wait for hours on our PCs and so in order to compensate for our loss time, they must reduce the price from the original one.

As much as I'm not usually for this type of extremity, they have made myself and others waste a LOT of time today.
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post #611 of 1094
8/29/11 at 6:59pm
didn't expect such unprofessional behavior from TM thought theyr professional company and care about their customers and listen to them
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post #612 of 1094
8/29/11 at 7:00pm
Quote:
Originally Posted by KMF View Post

Thread delivers...

Best post award!
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post #613 of 1094
8/29/11 at 7:00pm
Quote:
Originally Posted by Sidney_Falco View Post

This is a possibility but there are far more people who are not a part of the circle than who are, so advertising it up until an hour before the release and then having no word about it isn't exactly a happy solution. Either way, it's looks like nobody is getting it today, neither Circle nor non-Circle members, so TM has succeeded in pissing off everyone who was interested in purchasing this product, not just a small minority of it

Yeah, I'm certainly not saying the solution they came to was a good one. This whole re-release seems like it was very hastily thrown together, with ominous and erratic twitter postings on a twitter account TM doesn't link to (their emails and facebook link to @thierry_mugler), lack of communication with their "most valued" customers, and images on a homepage that disappear. I wouldn't be shocked if they had a problem with stock of the PM bottles or something like that.
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post #614 of 1094
8/29/11 at 7:04pm
Quote:
Originally Posted by Dudester! View Post

I think everyone should just call their customer service line tomorrow and rage statements of inferno that they made us wait for hours on our PCs and so in order to compensate for our loss time, they must reduce the price from the original one.

They won't lower the price, it's an unreasonable request. Though it definitely is pretty bad business to advertise a release of something at a specific time, then not do it. Might be a good idea of them to offer an extra sample or two of some of their products as an acknowledgement of their mistake, or offer free shipping, if they weren't going to already.
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post #615 of 1094
8/29/11 at 7:06pm
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post #616 of 1094
8/29/11 at 7:06pm



Dang I even had the Toon World contact me to voice their concerns. Looks like we ain't alone!
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post #617 of 1094
8/29/11 at 7:18pm
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post #618 of 1094
8/29/11 at 7:35pm
Mugler's joke has lost it's appeal. Time to go eat.
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post #619 of 1094
8/29/11 at 7:45pm
My bottle is up for sale right now as we speak!
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post #620 of 1094
8/29/11 at 7:54pm
Seconded. 8pm EST is 12 noon in New Zealand. I've been waiting since 11.30am til now, 3pm so I'm gonna get lunch, then come back to find it's been sold out in the five minutes it took me to get food :/
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post #621 of 1094
8/29/11 at 8:05pm
So much hype for nothing.
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post #622 of 1094
8/29/11 at 8:07pm
Wasted morning.
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post #623 of 1094
8/29/11 at 8:13pm
When my friend asked me what I was doing and I told him, he just sent me this;

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post #624 of 1094
8/29/11 at 8:19pm
I still can't believe they backed out. I for one am outraged by this.
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post #625 of 1094
8/29/11 at 8:33pm
I think they should consider a name change for this frag. from Pure Malt to Pure Pandemonium...
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post #626 of 1094
8/29/11 at 8:36pm
Quote:
Originally Posted by slvrbckgorilla View Post

I think they should consider a name change for this frag. from Pure Malt to Pure Pandemonium...

Or maybe Pure Carrotonastick.
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post #627 of 1094
8/29/11 at 9:47pm
I'm wanting to pick up a backup of this...hopefully they follow through soon...
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post #628 of 1094
8/29/11 at 10:19pm
Quote:
Originally Posted by fitch256 View Post

They won't lower the price, it's an unreasonable request. Though it definitely is pretty bad business to advertise a release of something at a specific time, then not do it. Might be a good idea of them to offer an extra sample or two of some of their products as an acknowledgement of their mistake, or offer free shipping, if they weren't going to already.

We would hope that Thierry Mugler come out with an apology and a good explanation why they did not keep their promise but that's a lot to expect out of them. Let's hope they try to release the products as soon as possible.
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post #629 of 1094
8/29/11 at 10:24pm
I sincerely hope that this was just an internal miscommunication on when they are actually going to re-release this and this wasn't a deliberate and calculated move to whip fans of this fragrance into a frenzy and try to create more buzz. It's bad enough it's not a permanent addition to the line given its popularity, but for a company to advertise something on it's main page and then take it down moments before it's set to be released is unprofessional at best. Frankly there are better ways of advertising that don't involve pissing off your entire client base and wasting half of their day.
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post #630 of 1094
8/29/11 at 10:26pm
Flanker hell. Mugler should have cared more for the original instead of watering it down.
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post #631 of 1094
8/29/11 at 10:36pm
Quote:
Originally Posted by Sidney_Falco View Post

I sincerely hope that this was just an internal miscommunication on when they are actually going to re-release this and this wasn't a deliberate and calculated move to whip fans of this fragrance into a frenzy and try to create more buzz. It's bad enough it's not a permanent addition to the line given its popularity, but for a company to advertise something on it's main page and then take it down moments before it's set to be released is unprofessional at best. Frankly there are better ways of advertising that don't involve pissing off your entire client base and wasting half of their day.

Thank you. Their ad was very misleading.
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post #632 of 1094
8/29/11 at 10:47pm
Seriously though, SOME kind of reimbursement in any dimension MUST be afforded after a day's waste. Inexcusable!
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post #633 of 1094
8/29/11 at 10:53pm
So, was it available or NOT? Could it be a stunt to drive the demand for PM to epic proportions????
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post #634 of 1094
8/29/11 at 11:07pm
Can someone please PM me the best number to reach customer service? Will definitely be giving them a call first thing in the morning and will report back any new information I hear

Edit: Nevermind, found it
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post #635 of 1094
8/29/11 at 11:08pm
Quote:
Originally Posted by dominifly View Post

+1 also, if you drop them, the rubber can absorb the chock and save the bottle :-)

Just tried this and my bottle of Pure Malt smashed and leaked all over my floor. Dam, I'm so gullible sometimes...
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post #636 of 1094
8/29/11 at 11:10pm
Quote:
Originally Posted by Sidney_Falco View Post

Can someone please PM me the best number to reach customer service? Will definitely be giving them a call first thing in the morning and will report back any new information I hear

Try your luck with them:

Thierry Mugler Parfum Consumer
Relations Department 877-843-7968
Monday to Friday 9:00 a.m. to 5:00 pm (EST time)
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post #637 of 1094
8/29/11 at 11:12pm
Quote:
Originally Posted by Sidney_Falco View Post

Can someone please PM me the best number to reach customer service? Will definitely be giving them a call first thing in the morning and will report back any new information I hear

Just google "Thierry Mugler contact number" and you'll find it. You will most likely reach their voicemail as they never answer the phone "Hello! You've reached Thierry Mugler. We either stepped away from the desk".. etc., or some dude named Jason will pick it up (who wasn't very helpful and had a disinterested voice).

Fail.
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post #638 of 1094
8/29/11 at 11:28pm
Quote:
Originally Posted by Dudester! View Post

Seriously though, SOME kind of reimbursement in any dimension MUST be afforded after a day's waste. Inexcusable!

Not happening and really, get over it. They didn't waste a day. Free shipping or some samples are more than sufficient.
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post #639 of 1094
8/29/11 at 11:28pm
Quote:
Originally Posted by Dudester! View Post

Just google "Thierry Mugler contact number" and you'll find it. You will most likely reach their voicemail as they never answer the phone "Hello! You've reached Thierry Mugler. We either stepped away from the desk".. etc., or some dude named Jason will pick it up (who wasn't very helpful and had a disinterested voice).

Fail.

What else would you expect from a company that fails to deliver on a product they advertised
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post #640 of 1094
8/29/11 at 11:34pm
Pure Malt, Pure Malt, you are not for me
Late nights, bleary eyes, endless anxiety
Wonky sprayer, rubber flask, what is up with that?
Pure Malt? No way. I'd rather buy a cat!
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post #641 of 1094
8/30/11 at 12:07am
Quote:
Originally Posted by fitch256 View Post

Not happening and really, get over it. They didn't waste a day. Free shipping or some samples are more than sufficient.

I couldn't agree more fitch256.
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post #642 of 1094
8/30/11 at 12:18am
I intended to buy a bottle of PM, but I'm not exactly upset it didn't go on sale tonight. I'm a patient guy, and I imagine PM will surface again eventually. TM knows they are sitting on a gold mine, and it can't be that hard for them to whip up a few vats of this stuff and put it up for sale. Bizarre that their website essentially went dark about the product just prior to scheduled launch, but I suspect a technical glitch is to blame rather than perfidy.
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post #643 of 1094
8/30/11 at 12:22am
One of their reps told me that they were having computer and technical problems earlier in the day which forced them to push the time back to 8PM. It's possible that the glitches persisted longer than that, so you have a valid point.
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post #644 of 1094
8/30/11 at 12:30am
Yeah, I really can't see any reason why the would pull the plug on the sale other than for tech reasons. Frustrating for people who were keen to buy it straight away (and I was certainly online right at 8), hopefully something they can easily fix.

I am, however, still mystified why they didn't do a better job (or really, any job) of advertising this in advance. Someone earlier mentioned that there weren't even emails sent out to people in the Mugler circle club. For such an anticipated product, they sure did a poor job of getting word out to their target audience.
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post #645 of 1094
8/30/11 at 12:41am
Quote:
Originally Posted by Tappio View Post

I am, however, still mystified why they didn't do a better job (or really, any job) of advertising this in advance. Someone earlier mentioned that there weren't even emails sent out to people in the Mugler circle club. For such an anticipated product, they sure did a poor job of getting word out to their target audience.

Yes, especially considering they had "limited supplies" and it would only be available for 24 hours, you'd think they'd spread the word far and wide so everyone who was interested in buying a bottle would have a fair opportunity. Am curious as to how they handle selling PM moving forward, but this was a major blunder any way you look at it though
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post #646 of 1094
8/30/11 at 12:48am
The more I think about it though, I'm far less upset that they didn't offer it today as advertised, but much more irritated by the fact that they took the ad down around 7pm EST and did not put any notice up in its place as to what was going on and whether they would be offering PM at any point today. As soon as 8:15pm EST and beyond rolled around, some sort of notice should have gone up anywhere on the website as simple as "Unfortunately due to technical issues with our website, we will not be able to offer Pure Malt for sale today as advertised. Please stay tuned for an announcement as to when we will be able to offer this product". Even if that wasn't the case, all of us I think would have been understanding and just waited for a future message. I'm sure those of us who rearranged our days to be at the computer at 8pm and then sat there reloading the website well, well after that time with no idea what was going on - worried we would miss out on this 24 hour sale - would've appreciated that.
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post #647 of 1094
8/30/11 at 1:18am
^Yes, at least a caveat would have sufficed. Well said. They truly could have done that. They chose not to do that. Slightly unprofessional.
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post #648 of 1094
8/30/11 at 4:28am
It's up for sale on the site, bitches!

Enjoy
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post #649 of 1094
8/30/11 at 4:42am
Where? Unless it sold out in 12 minutes I don't see that as having happened.
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post #650 of 1094
8/30/11 at 5:01am
Quote:
Originally Posted by Partario View Post

Where? Unless it sold out in 12 minutes I don't see that as having happened.

Search the boutique for "malt," Broseph. Then the secrets of the Maltocalypse will be made plain to your eyes.

I'm dead serous; I'm not trolling (this time.)
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post #651 of 1094
8/30/11 at 5:02am
Alright, just popped up RIGHT NOW. The site is crashing or lagging out because I'm buying 500 bottles though.

Been waiting about a minute and a half now for the payment screen to load. They need to get their servers in order.
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post #652 of 1094
8/30/11 at 5:04am
It worked 30 minutes ago, too. The website is complete crap right now, yeah, but I did have a little more luck with it in Internet Explorer.
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post #653 of 1094
8/30/11 at 5:05am
yup ppl its available on the site now
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post #654 of 1094
8/30/11 at 5:06am
The payment screen just crashed on me. Their server must be rubbish. All I have to do is just pay for them, but that's the thing they just can't load.
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post #655 of 1094
8/30/11 at 5:09am
Yeah, I got hit with three authorizations and only one confirmed order. It's horrible.
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post #656 of 1094
8/30/11 at 5:10am
How long did it take for you?
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post #657 of 1094
8/30/11 at 5:14am
Worked for me, just ordered 3, didn't experience any issues
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post #658 of 1094
8/30/11 at 5:14am
Fumbling around that website probably took me 15 minutes in all. Ridonkulous. You getting that "??payment_error_99??" or whatever it is?
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post #659 of 1094
8/30/11 at 5:19am
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arg... so frustrating seeing it for sale in france and america but living out of reach in the UK lol... like dangling a carrot in front of a hungry donkey. TM so cruel

enjoy all
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post #660 of 1094
8/30/11 at 5:28am
I keep getting an "invalid data" error when it comes to filling in my credit card data. And I swear I'm typing in everything correctly. I know the card works too because I just bought something else with it 20 minutes ago. This site's messed.
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