Ive never ordered from Strawberrynet.com/co.uk
but have seen quite a lot of positive feedback from Basenotes members. I am really interested in ordering several items from their website but as they are based in Hong Kong and Im in the UK, Im 100% sure that customs will definitely charge me once the goods arrive here.
What I wanted to know from Basenotes members (and particularly those in the UK) is what their refund policy is on customs charges. Several members have mentioned that they do refund customs charges which I think is excellent. However, in the UK our postal service (Royal Mail) charges a handling fee as well as customs charges. An example of this is when I ordered from CDWOW a few months ago I was charged around £12.00 on one bottle of EDT - £8.00 of this was Royal Mail's handling charges whereas the customs charge was only £4.00. I did contact CDWOW and they refunded all my fees however..
Therefore my question is - do Strawberrynet refund all customs charges and handling fees or just the customs charges?? Will they refund me £12.00 customs/handling fees for a £40 EDT?? Even if I order three items, will they refund me all charges which could potentially add up to £36??
I'd really be grateful for any info/experiences regarding the charges as I have my eye on a few items on Strawberry.net but obviously dont want to pay an additional £12.00 per item.
Many thanks for your help and comments