Wow...MinNY, I'm so disappointed. Unfortunate because I just purchased from them using their great discount code...but it was hard to find anything I wanted so I doubt I'll be shopping there again...and companies that think it's ok to use Facebook like that really bug me (I'm looking at you Dairy Queen near me...)
Had some good and bad Customer Service:
Fragrancenet - first off the Smartpost shipping as mentioned above...annoying...but worst of all they don't even know what products they have. I ordered Bleecker Street and they sent out some face cream. My money was in limbo for a week or so and that is just unacceptable to me.
Histoires de Parfums - I'll echo what Alfarom said, this company deserves praise. I ordered Ambrarem from a company overseas (First in Fragrance, also pleased with them) and when I touched the bottle a piece of the chrome flaked off. I emailed them and asked if they knew of the defect. I got a response back saying they could either send out a new bottle of Ambrarem or they could send a bottle of any of their other fragrances. Can't be beat.