Originally Posted by 30 Roses
The seller's return policy allows you to return it within 7 days on your dime for a full refund. Do so, and make sure you buy delivery confirmation
to prove to PayPal that you returned it (in case the refund is not forthcoming.)
You could message her through eBay's messaging system (so it's on record) and request that she reimburse you the return shipping cost after she receives the bottle back, because the item was counterfeit. If you do that, word it as though you believe she did not realize it was counterfeit (who knows, maybe she didn't-- many people don't know which bottles are fake.)
Do not mention feedback in your correspondence with her, don't make it sound like you will give her a negative-- keep it friendly. She is not required by eBay or PayPal to reimburse the return shipping cost and there is no way to force the issue.
You could go the longer route and file with eBay that it is counterfeit but you may or may not get a refund depending on what they decide, and may still have to send it to someone for that to be verified. Seems easier to me to return it to the seller.
The only problem with that would be that ebay wont get informed of this seller offering counterfeits, which would mean it could happen several times in the future.
I would definitely let them now.
If it was indeed by accident, it should not happen again at least just as seldomly as it does to other persons.
And the seller could make a statement about it as a reply to the feedback.
Just dont let stuff like that go by uncommented. Too many frauds out there!
After how many counterfeit violations does a seller get banned, btw?