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I sent a Givenchy fragrance back to Givenchy 2 months ago, and still have not received it.....

post #1 of 3
1/1/12 at 10:37am
Thread Starter 
In late October, I sent a Givenchy Blue Label fragrance back to Givenchy to be repaired. There was a problem with the atomizer. I am getting no assistance from them whatsoever. About a month ago they stopped answering my e-mails. I tried sending new e-mails. I went in there website. I called there customer service number at 18884483602 and I am getting nothing at all. It always goes to machine.

What should I do. I do not even care if it gets repaired or not, I just want it back. Givenchy has not even sent me any follow ups or responses for over a month now, maybe 2.
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post #2 of 3
1/1/12 at 10:49am
I'd keep calling and leaving messages until you get a satisfactory response or resolution.
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post #3 of 3
1/1/12 at 12:03pm
Maybe get a different number to call. There is a botique in NY you may want to call them and they may be able to help you out. Or ask them for a more direct number to call to a manager.
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Basenotes › Basenotes Forums › Fragrance Discussion › Male Fragrance Discussion › MFD Archive › I sent a Givenchy fragrance back to Givenchy 2 months ago, and still have not received it.....