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Fragrancenet - Page 19
- hednic
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The free shipping is that smart post crap, and takes an eternity.
They basically strap your fragrance to a donkey, send it to the nearest FedEx or ups depot. From there it gets taken by a sloth to the post office in your state. Then gets delivered by your mailman whenever he gets a chance.
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- Christian M
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I also read about the horrible customer service at Fragrancenet both here on BN and even worse stuff on another website. I was contemplating a bottle of Green Irish Tweed and ended up buying it from Beauty Encounter (beautyencounter.com). The package arrived today and everything was perfect - box, bottle, juice, etc. The merchandise was bubblewrapped and shipped in a sturdy cardboard box. The best part was that I paid way less than I would have paid if I had gone with Fragrancenet. I suggest at least checking out Beauty Encounter then going with one of the two. THey both sell legit fragrances.
How did you pay "way less" ... what coupon code did you use?
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- jbthorpe
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I used "BENEW" which is a $15 off coupon for new customers. I could have probably found a 15% or 20% off coupon that would have made it a bit cheaper, but I wanted to use this one for my first purchase from them.
The reason I only paid $113 total was because they had already marked GIT down to $128 then with the coupon it was $113. If I would have used a 20% off I probably would have paid just over $100 for it. It was the best price I was able to find.
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I used "BENEW" which is a $15 off coupon for new customers. I could have probably found a 15% or 20% off coupon that would have made it a bit cheaper, but I wanted to use this one for my first purchase from them.
The reason I only paid $113 total was because they had already marked GIT down to $128 then with the coupon it was $113. If I would have used a 20% off I probably would have paid just over $100 for it. It was the best price I was able to find.
How did you get free ship? I can't get it to go any lower than $119....
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This. I think some of my orders were strapped to donkeys swimming by sea...
Seems like fragrancenet is genreally fine (or even great) for US and Canadian customers.
For international customers, however, they are good at times, meh at other times, and terrible for the rest of the time - basically, not the most reliable seller around. International shipping rates are not cheap so take that into account.
My first few orders were ok - took longer than what indicated on their site, but not too bad. At least they shipped the items within a couple of days from ordering.
However, for my last couple of orders (although I was charged almost immediately after ordering), fragrancenet took 8 days to ship one order, then 10 days to ship the other - yes, this the time it took them to ship!!!
It is interesting to note that they were very quick to charge for those orders, yet very slow to actually get the donkeys ship them ;-)...
Obviously, adding the international shipping times (SLOW), it took forever to receive the perfumes. They do charge quite a bit for international shipping (unlike for US orders) so that was highly disappointing.
As for the juices - well, MOST of them were good and smelt fresh, but two were a little strange - the smell was definitely not as long lasting as my previous bottles (exactly the same fragrance, so it was easy to compare).
Thing is, frangrancenet does stock some fragrances which are hard to find on other sites, so this site is often the only choice for those of us who happen to choose some less commercial fragrances...
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So here's an idea of what you'll get with FragranceNet. I ordered a bottle of Versace Dreamer from CVS during their sale, after some problems with their 'distributor' (in this case, FragranceNet), about 20 days later I've received my bottle. Checking the code, it was manufactured in 2010. So not very 'fresh' in this case. The bottle of Dior Fahrenheit (which I also ordered from CVS), however, was from 2012.
I believe The Dreamer is no longer in production, so obviously it is going to be older stock.
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Sorry if I came across the wrong way; I would have removed obviously from my comment if I'd read it before I sent it. In general, I am suspicious of these companies and their claims regarding "fresh" stock, especially considering the decidedly grey area of the market that companies like fragrancenet occupy. When I do choose to order from companies like this, I generally expect that I am getting older stock, as per my understanding of their business model (i.e. they buy stock that can't be sold by retailers/extra stock/get a hold of stock from companies that have gone under). Also, regarding the Dior purchase. It seems to me that fragrancenet in particular and discounters in general have, in addition to slammin' deals, some not-so-great deals (i.e. Dior fragrances) from the more "prestigious houses." My best guess on these is that they buy these at the same cost as major retailers and sell them for right about the same price (the discount on the Dior fragrances is usually just a few dollars, although there are always coupons
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No worries, I should have done my homework in regards to Dreamer. But I'm sure your suspicions are warranted. What I'm continually amazed by is just how many 'resellers' there are out there similar to FragranceNet. In which case, it's nice to find one or two that are reputable and consistently provide good (enough) service and product for the price(s) offered.
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I ordered a bottle of Millesime Imperial from them last friday evening. The next day I received an email that it was in their warehouse. As of today I still havent gotten an email with a tracking number. Keep in mind I am from Canada. I called them yesterday, and the customer service rep said that sometimes it happened and that I shouldn't worry I would probably get one when it arrived to Canada. Does this even make sense? When I look up my order number on their website it still says the order is in their warehouse.
I feel like I am getting scammed
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- badarun
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Fragrancenet is a very relutable company, you're definitely not getting scammed. A tracking # is worthless to Canadians anyways since it will only trace the package until it reaches customs. After it reaches Canadian customs all tracking ceases. Typical wait time to Canada is 2-3 weeks.
Choice is ours to make, they do take 2-3 weeks to ship, but their prices are the best and customs duty issues either, so some patience is needed...
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They do have alot of perfumes and there are some good deals if you use their discount codes. The ONLY problem I experienced with them is that when I did choose to use PayPal as my method of payment, which I often do for most online purchases, I received an email telling me that the transaction did not go through and that I would have to supply my credit card information again. So I did check PayPal and did see, in fact, that the money was taken out by FragranceNet. Not good. A Red Flag went up for me. I then contacted the FragranceNet customer care department and the woman was very curt, so I was getting NO WHERE with her. So unfortunately after dealing with the nice staff at PayPal they helped me to file a claim and retrieve the money that FragranceNet claimed they DID NOT RECEIVE. I remember this incident and I am always cautious with them. And I have used PayPal numerous times for online transactions and have never had a problem like this. I really hope that this has not happened to others or that they fixed a possible gliche in their system. And I am sad about this because before that mess happened, I did place an order and did not use PayPal so I did not have an issue with payment. It did take a while to get it but no problem. Why post a PayPal option on your site when you are going to do this to the customer. PayPal in fact acknowledged that the funds were in fact received by them. Oh well, just not my day for FragranceNet. LOL! But cheers to those who use it and have no problems other than waiting for their fragrances. I ended up purchasing that perfume from another retailer. ![]()
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- hednic
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My only complaint about this outfit and it's a minor one, is that close to a year ago they started to rely on mail consolidators as a cheaper alternative to save them money. As a result it has to first get to your local post office in the US before they in turn deliver it to your domicile and so it takes longer.
I had read a lot of horror stories about Fedex SmartPost, but I've been pleasantly surprised. I've only ordered twice from fragrancenet, once from their site, and once thru amazon, but both times were shipped using SmartPost. Both of them shipped on a Monday and arrived Saturday morning... from NY to Northern California! And both were not supposed to be delivered (according to the tracking #) until the next Thursday. Maybe I just got lucky twice, or maybe my post office is exceptionally fast, but it's awesome to get packages waaay before expected!
Here's what my tracking looked like: I removed my city, but it's about 2.5 hrs away from Sacramento... can't believe they processed it and got it to my door from one night to the next morning. Once it actually got to the post office, notice it even tells you to allow one to two additional days, but both times it only took about 4 hours lol. (also, both times there was a warning on the tracking page saying a natural disaster was causing delays... first time was the tornadoes, this time the Colorado fires)
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5/25/2013 - Saturday
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Delivered
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Package delivered by U.S. Postal Service to addressee
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Out for delivery
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In transit
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At U.S. Postal Service facility
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Arrived at local Post Office - Allow one to two additional days for delivery
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Departed FedEx location
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FEDEX SMARTPOST SACRAMENTO, CA
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Shipment information sent to U.S. Postal Service
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5/24/2013 - Friday
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Arrived at FedEx location
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FEDEX SMARTPOST SACRAMENTO, CA
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5/22/2013 - Wednesday
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Departed FedEx location
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FEDEX SMARTPOST MARTINSBURG, WV
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5/21/2013 - Tuesday
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Arrived at FedEx location
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FEDEX SMARTPOST MARTINSBURG, WV
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Departed FedEx location
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FEDEX SMARTPOST ALLENTOWN, PA
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Arrived at FedEx location
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FEDEX SMARTPOST ALLENTOWN, PA
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5/20/2013 - Monday
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Shipment information sent to FedEx
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6/15/2013 - Saturday
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Delivered
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Package delivered by U.S. Postal Service to addressee
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Out for delivery
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At U.S. Postal Service facility
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Arrived at local Post Office - Allow one to two additional days for delivery
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Arrived at FedEx location
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FEDEX SMARTPOST SACRAMENTO, CA
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6/12/2013 - Wednesday
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Departed FedEx location
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FEDEX SMARTPOST MARTINSBURG, WV
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6/11/2013 - Tuesday
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Arrived at FedEx location
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FEDEX SMARTPOST MARTINSBURG, WV
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Departed FedEx location
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FEDEX SMARTPOST ALLENTOWN, PA
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Arrived at FedEx location
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FEDEX SMARTPOST ALLENTOWN, PA
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^^^ In addition, I ordered something else from a different site, and it was also shipped that Monday via UPS Ground from NY to NorCal. Got that package on Wednesday of the following week, 3 business days after my SmartPost package arrived. I sure hope posting this doesn't jinx my next shipment lol...
- hednic
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That is great news! Perhaps they got the issue cleared up. I will keep that in mind for the future. Thanks. :)
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