I'm thinking about buying from fragrancenet.com. I hope your experience was just bad luck and one in a million. Anyone who has worked in anything remotely connected to customer service has had a story where they had inadvertently screwed over a customer/client's order.
I'm okay with my order being screwed up as long as it's neither a repeat problem or a huge disaster, as long as they're willing to go above and beyond to rectify the problem they've caused.
Given the ratio between good to bad reviews about fragrancenet.com, I'm still willing to give them the benefit of the doubt. Good read, though.
Originally Posted by daccpa
I just placed my first order through Fragrance.Net and the first steps went fine, Ordered 5/21 (great price BTW) and notified that it was shipped on 5/23 but I'm not sure about this Fed-Ex stuff either. I just checked the online tracking and it's in Allentown PA, today 5/25, expected delivery date shows JUNE 2 ?????
If that date holds true that's 12 days, almost two weeks. To contrast, I placed an order at Barney's in New York on 5/17, it was shipped (From new Jersey) on 5/20 and received at my door on 5/25, 7 Days.
Does it really take an additional 5 days to transport from Allentown PA to New York or New Jersey? My map says it's about 110 miles difference. Heck the mileage to my house from Allentown is only 840 miles. This means that, during transport, the package is going to traveling at only 3.18 miles per hour !
Funny thing is that the Barneys package was Fed-ex also.
Anybody here work for FedEx? I'm just curious. I am wondering if they have plans to let my poor defenseless juice just sit in some hot warehouse for an extra 3 or 4 days.
Obviously this does not directly speak to Fragrance.Net service or products, but if I were CEO I would be trying to find speedier delivery service. Know what I mean?
Hey I just remembered, my wife's nephew is a branch manager for Fed-Ex. I am going to wear him out at the next family get together. lol
In my experience, any time you have a problem that was caused by a shipping company rather than the merchant you bought from, the complaint should always be directed towards the merchant. Bitch them out for it. They have a choice as to what shipping companies they choose and I'm sure they'd like to know if their main shipping company is pissing off their customers. Complaining to the merchant is more likely to fix problems than complaining to the shipping company.
I had a few nightmare stories with a particular merchant and UPS. Complaining to UPS was a waste of time. I guess that's because technically, I'm not their customer. I went straight to the merchant themselves and told them what UPS did. Six months later, much to my surprise, they switched to USPS. I guess I wasn't the only one who complained.