I have also death with fragrancenet a couple of times now and while I do get what I order from them, they have very lousy customers service. Email responses - forget it, they NEVER EVER respond to emails. Then I call them on the phone, but from Denmark to the US this is quite costly, yet they still seem surprised over a guy ordering maybe 15 frags in one order and ask if i'm setting up a business. I tell them I'm just a frag head - but they still will not ship me frags for more than $400, which is their limit to all European customers. Now they have an error on their website, that makes it impossible to buy from their store if you're from Denmark - shipping rate will not be calculated from my Country and my country alone.
All other countries work fine - so I just say - To he_ll with this company
I also just found out, that www.beautyencounter.com
might have higher shipping rates - but they have far better supply of the more rare niche products and rare old Designer frags - and their prices are lower than fragrance net.com anyway, so I just use them.
are really really nice to deal with. The website might look ordinary and even kind of fake, but it loads fast and they do indeed respond to emails - not fast, but they do reply - and shipping is surprisingly fast from New York to Denmark, and when you buy for more $1,000 at their store you automatically get 10% discount on all purchases in the future on all their stuff and can then enter the code FREE as a coupon code (instead of TAKE10, because now you already get the 10% automatically) and get free shipping all around the world.
It only takes 4-5 days from New York to Denmark using the free standard shipping method, which is more than fast enough in my view, when you take into consideration that you don't a pay a dime for the shipping !
So dump fragrancenet.com - use beautyencounter.com & fragrancex.com
That's my advice - fragranceX and BeautyEncounter rap the frags very safely inside new, not reused old boxes like fragrance net does. Dump fragrancenet, they honestly SUCK !!