Originally Posted by Osi1s
colour me crazy but I have a sneaky suspicion many people outside of this thread and perhaps some in it won't care about the name, it will come down to; selection, price, shipping, and customer service (Not necessarily in that order) as to whether they use stc, tpc, tpp etc.
Oh so true !. I firmly believe TPC was a victim of its own self created hype and misguided eliteism. From a business viewpoint, the original idea was good in providing decants and samples of rare or discontinued perfumes. The market was there and success should have easily followed . Provided of course, the owners of TPC kept their feet on the ground and followed the lessons of other more established online retailers. With that knowledge at hand, a stronger focus should have been placed on serious and prompt customer service, faster and more efficient order processing and delivery and most importantly pricing. They have failed to fully understand the concept of fully integrating these components to drive their business and ensure loyalty and patronage in the future.
What we got was a needlessly amateur approach to business bereft of long term focus for survival in the marketplace. I always had the inkling that they did this for a reason : perhaps to underline their intention to stay far removed from the nitty gritty of the world of business. A fanciful world of their own making. Like what kids do to create a world of fantasy in their backyards that the "adults" can and will never comprehend.
Before anybody starts to complain of unfairness toward TPC. I have spent hundreds of dollars in decants and samples over the past few years. I have a very keen idea as to all areas of how they conduct business. Everything from the overly dramatic annonucements of an employee taking ill " she is feeling rather under the weather at this time and has taken some well deserved rest" to the continual lack of proper standards in shipping " we understand that many items do not always get scanned prior to delivery" . Funny but true. I have the emails to prove it.
Plainly, the owners of TPC have to ask themselves the question: is this a bona fide business or just a halfhearted attempt at one?. If they pick the latter, then dont expect to survive for too long in the marketplace. That ostensibly genteel and "dignified" manner of doing business may be better suited to a perfume club with Sunday morning tea meets. For the rest of us, all we want is our perfume samples with no frills. Is that not we are paying for ?