Originally Posted by fsface
Agreed wholeheartedly. This is akin to saying:
"I am the sole owner of this car, but I don't have the keys to it and can't get inside."
"I am the sole owner of this house, but have no access to it. If you have anything inside my house that belongs to you, you'll have to call the police and file a report, because the people who have taken control of my house won't let me in."
Do you see how STUPID this looks?!
And I'm talking to all three of you TPC / STC women.
This isn't some 'screw up' by some random people doing a decant split as a favor on Basenotes. YOU ARE RUNNING A BUSINESS. Well in fact, two business now.
And you decided to divide that original business, and do it in a way that is not only retarded, but despite what has been said regarding the circumstances of the split - was not done in a professional manner with all the details worked out and consent amongst all the parties.
I have been a business owner my whole life. I have split with partners on multiple occasions, and it has always involved an agreement in writing (whether drafted by an attorney or not) that spells out every conceivable circumstance regarding future operations and liabilities etc.
So I'm sure TPC you would respond to this with "Well, we were not partners, I am the owner, and the other two were just 'vendors' ".
And to that I would say - What business owner on earth with half a mind GIVES CONTROL OF THEIR PAYMENT GATEWAY TO THEIR VENDORS?!?!
This akin to letting the fox watch over the henhouse. Not exactly but - close enough.
If one of you owned the website and the other two controlled the payment gateway, you all are PARTNERS and there is no vendor arrangement there. To then tell people that you can't refund them and their only recourse is to dispute with Paypal or their cc company to get their money back is OUTRAGEOUS, on all your parts.
If there was a possibility of this happening you should have shuttered the TPC until everything was straightened out. And again this goes to the idea of having a smooth transition with pre-agreed upon dates of completion of tasks, and date of launching the new website so that everything is in sync.
If I were drafting the separation agreement there would be language stating - "The STC website will not go live until all outstanding TPC orders have shipped and proof of such in the form of tracking numbers etc has been provided to TPC. Further, STC will still service all prior TPC customers who have a problem with an order to which STC owners provided product, such as product that was damaged in shipping, or product unreceived. STC will thereby provide refunds to those customer through the STC controlled merchant accounts that originally billed those customers and/or - provide additional products/shipment to those customers to rectify the problem".
See how easy that is? Anyone planning a split/division would have accounted for this and 100 other circumstances beforehand, and no customer would ever receive an email telling them that if something is wrong with their shipment they are shit-out-of-luck and have to file disputes with Paypal or the credit card company.
But noooo, this is not about that, it's about butterfiles and unicorns, and taking magic mushrooms in the dessert of Morocco to find spiritual enlightening through fragrance. Customers? Who? Don't bother me with that right now, you're ruining my trip.