Originally Posted by dollars&scents
If it is powdery, why not just say that. Or is the need to deceive just to make the sale that much greater?
If I heard you describing something in amorphous terms, I would just trust your judgment less.
Not trying to deceive at all! and that is why I have always called it powdery. But I live in a former big steel, blue collar area and that "tough guy" mentality is still prevalent. So many of the guys seem to think their manhood is in question if they would admit to liking something "powdery". I had a customer who had his wallet out to buy JPG Le Male then he got a good look at the bottle and said he couldn't have that on his dresser so he just walked away... (I think he might have been threatened by the bottles bigger package...) I have had customers who thought that a Unisex fragrance might attract other guys so they refuse to purchase... I was born and raised in this area, but moved away in my 20's so my eyes were never really opened to how close minded some ppl can be here. I lived in Orlando for nearly 10 years and let me tell you... it's like a different planet up here in some cases... don't get me wrong, it's my home and I enjoy it here, but I also know the ppl here now. I mean I got made fun of for wearing short ankle socks with jeans up here once instead of the typical tube socks or the like. I was just visiting at the time and don't think I even owned a pair of non-ankle socks cuz I was always wearing shorts in Sunny Orlando
I pride myself on NOT being the asshole SA who will try to sell you anything just to get a sale, I see it happen a little in my store and elsewhere and I absolutely HATE it... I have one of the lowest amounts of returns on the sale floor and I hope that is because I try to find the best fit for the customer. I have actually talked customers out of something they liked the smell of because they were looking for something that was going to last on their skin and I knew what they picked out was not going to last at all and the customer would be displeased. I love spending time with cistomers who are interested and I enjoy explaining things to them, some ppl like crosswords, I like finding the right frag for ppl. Most of my interactions with customers end with them initiating a handshake and thanking me for sharing my time and knowledge.
I am trying to use a different word so people will not have an adverse reaction and move on even if they love the fragrance.
Just as you can tell in a few seconds if a fragrance SA knows what their talking about, I can tell if my customer is knowledgeable or not as well. So, I am mainly talking about the newbies here that are just trying to buy cologne to get laid
It is not deception or ambiguity I am trying to achieve, I am just trying to make sure they don't let their preconceived notions get in the way of what they might like in a fragrance. This is not a selling trick like the crap corporate tries to train us in, if my regional manager saw me on the floor she might have a fit, but my numbers are very good so I feel I would be able to defend myself for not using the method of selling them everything I can and then upselling more then getting them out the door and hoping they never come back and return the items. When teens come to the counter most of the other SA's don't even give them the time of day, I like to talk to them and when I find the ones that are genuinely interested I help them out with samples and show them around as much as I can even though I know they're not going to buy anything from me because when I look at them all I can see is me at that age, eager to smell all these mysterious concoctions, but too afraid or embarrassed to ask any questions or even be noticed.
I have a passion for what I do and my goal is to help the customer, not my numbers.
Sorry this was soooo long :} and D&S, please don't take any of this as a personal attack, it was not meant as such in the least bit! I truly enjoy your comments and knowledge on here and I indeed do see how you might have thought I was trying to be sneaky with the customer, but I hope I have explained myself better now