I've bought from them several times, with no issues, although I've never had to deal with their customer service department, so I can't speak to that. I will say that their selection is pretty vast, and prices are very competitive. But a big Nota Bene here: they charge both a "shipping" and a "handling" fee, which increases your purchase by about $10. They used to allow for coupon codes, and they're still mentioned in the FAQ, but I've received confirmation that they no longer accept them (they are under new management now). In my experience, I'd recommend them (shipping was usually 3-5 business days), but again, I've never had an issue to deal with their customer service. Just purchase using a card that covers your butt and you'll be fine.
EDIT: Just checked my emails, and the last two purchases from them were 4.2oz Rive Gauche Pour Homme ($30) and 3.4oz Kenzo Homme ($28- tester). Both arrived just fine.