Basenotes › Basenotes Forums › Fragrance Discussion › Internet Shopping and City Shopping Guides › Fragrancex overseas buyers beware... poor service and miss leading information
New Posts  All Forums:Forum Nav:

Fragrancex overseas buyers beware... poor service and miss leading information

post #1 of 8
8/5/12 at 5:45pm
Thread Starter 
Morning All

Overseas buyers beware if buying off Fragrancex and you want your order urgently....

I have a wholesale account with them and put through an order to fulfil an order I had to complete. I selected the option that said ...

"Worldwide Premium Shipping
(2 - 7 Business Days) - AU $55.47
You will receive your order by UPS, FedEx, or DHL. You will receive an email with a tracking number when your order ships and you will be able to track your package quickly and easily."

I logged in to see how the order was going and read this.....

shipped on 8/2/2012 by postal service airmail. Shipments with this method do not have any tracking number or any tracking information. When an order leaves our warehouse with this method, it travels by air to your country.


I have ordered from them before selecting this method and it took 2 weeks.. NOT HAPPY

I emailed them asking why and got this reply...

Thank you for your e-mail. Our automated system chose GlobalMail as the fastest method available to your location. Unfortunately they do not provide tracking updates at this time. Your tracking number is

080220121018594xxxx and again it shipped via GlobalMail Priority

I have emailed back now 3 times and have not had a reply, so just beware if you pay for and select the fast shipping option chances are that there system will send it regular airmail as its cheaper for them

In my mind this is miss leading information and fraud..
Reply
Reply

Features on Basenotes

Petals Falling From The Sky - A Report From The Cote d'Azur's Bataille De Fleurs
Greatest Hits: Annick Menardo
Basenotes Reader Awards 2013 - Finalists Announced.
post #2 of 8
8/5/12 at 8:34pm
Very misleading indeed.
Reply
Reply
post #3 of 8
8/6/12 at 8:59am
Thread Starter 
Just got this reply..

Can anybody make sense of it as I sure as hell cant

Hello, . As I stated before, since your
order has already shipped and it was expedited, please let us know how we
can assist you at this point.
Reply
Reply
post #4 of 8
8/6/12 at 3:28pm
Hard to say what they mean by "expedited" other than they may have tried to get your order together and out of their actual warehouse as fast as possible.

I agree that it's strange that first they said there was no tracking number, and then later they sent you one.

If they want you to let them know how they can assist you, I would want to know what they are going to do with the money you sent them for the more expensive shipping service you selected. It seems to me that they have openly admitted that they did not use the service you plainly paid them for.
Reply
Reply
post #5 of 8
8/7/12 at 7:42am
I get the idea if it was a shill from FrangranceX his post would all be in uppercase.

Unfortunately this is quite a common thing from what I gather of FragranceX. The best thing you can do is not give them any repeat business.
Reply
Reply
post #6 of 8
8/8/12 at 3:36am
I'm pretty sure globalmail is DHL. Why don't you just hold onto your pants, and start getting upset if it doesn't arrive on time. Maybe you will be able to track it later on in the process.

- - - Updated - - -

http://webtrack.dhlglobalmail.com/

maybe you could try this page on the DHL global mail website, didn't work for me just now but might work for you
Reply
Reply
post #7 of 8
8/8/12 at 4:53pm
Thread Starter 
Fragarncex have tried to rectify the situation by giving me a $10 refund....Oh well, at least they tried. The order has gone via regular air mail so will take at least 2 weeks...
Reply
Reply
post #8 of 8
8/22/12 at 12:11pm
Fragracex seems to works well with Europe only. Rest of the world is pity. A risk. I have a order from them i made one year ago and i am still waiting it arrives, no joke here.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home

Features on Basenotes

Petals Falling From The Sky - A Report From The Cote d'Azur's Bataille De Fleurs
Greatest Hits: Annick Menardo
Basenotes Reader Awards 2013 - Finalists Announced.
Basenotes › Basenotes Forums › Fragrance Discussion › Internet Shopping and City Shopping Guides › Fragrancex overseas buyers beware... poor service and miss leading information