Originally Posted by MikeJ
Yes, the one thing I must give credit to is Buyer Protection. eBay along with Paypal are intolerant of fakes (they both know that distributing fakes is a felony, not a simple misdemeanor). Both times I got a fake, the seller told me to hold onto the bottle.
WOW! That wasn't my experience at all.
eBay demanded that, in order for me to get a refund, I had to send the fake back to the seller. So, I opened a case with PayPal. And PayPal demanded the same thing!
Maybe you got lucky with sellers who didn't want to fight. The seller who sent me a fake really thought she could still find a way to make a profit from me. First, she offered me a refund minus the 15% restocking fee. RESTOCKING A FAKE? No. Then she agreed to refund the full amount, but she needed me to send the fake back and she wanted me to PAY to do so. NO! She swore she wouldn't resell it. I asked if I could break it and send it back that way in order to prevent it from being resold. (I'd already provided her with proof it was counterfeit). She wouldn't agree... obviously, since she wanted to resell it! Both eBay and PayPal fought me too even though I'd provided them both with proof it was a fake. They were more than happy to give me my money back, but only if I sent the item back to the seller, but there was NO way I would agree to do that since I knew the seller would turn around and resell it to someone else, or she'd claim the item was returned damaged in order to prevent me from getting my refund.
I have zero faith in eBay and PayPal in terms of buyer protection. They don't want to get involved with anything that could be a legal matter, which means if a seller fights, there's no protection for the buyer at all unless you're willing to send the item back... but if the seller knows they'll get busted by trying to sell it again, they'll probably claim the item was returned damaged and fight the refund.
The amount of evidence I had in writing against this seller was crazy
, but eBay and PayPal still wanted me to return the item!
----- First, let's address the appearance of the fake I received. The color of the bottle was wrong. The color of the sprayer nozzle was WAY wrong (white, not black). The sticker at the bottom was wrong. And the smell? It wasn't even perfume/cologne/fragrance.----- The seller admitted via eBay correspondence the item was a fake before I even provided visual proof
(which I did once I got my hands on a real bottle of the same to shw the differences). BOOM!
That should be the end of it, right? Nope. eBay didn't care.----- The seller sent me a business card with a different eBay ID blacked out
, but there was enough legible to see that it didn't match the ID I bought from. I was suspicious, so I forwarded it to eBay and checked with them on the phone. EBAY CONFIRMED THE SELLER HAD MULTIPLE BANNED IDS. Still, they wouldn't find in my favor unless I sent back the item. Now, it's important to note that eBay records all of their calls. I mention this because once the representative said "Oh, yeah, I see 4 banned accounts for this person" I got bumped up to a supervisor. The supervisor told me I wasn't supposed to get that information, and I needed to send the fake back to the seller. I was mad at that point, so I called back and spoke to someone else at eBay for the sake of confirming their records as having proof of multiple banned IDs for this seller. I gave this 2nd representative the seller's phone number and address (home and email). Response? "I do see multiple banned accounts" and I was bumped up to a supervisor who could neither confirm nor deny, but stated that I had to send the item back to the seller in order to get a refund.
----- The seller made all sorts of ridiculous claims, some of which were about eBay rules which a quick call to eBay disproved, and others which were downright comical. For example, she gave me a sob story about being a single mother using this to support her. A few days later, she said the stress of this was bothering her HUSBAND. Single mom with a husband?
----- The seller offered a full refund in exchange for not giving her poor feedback. That's against ebay policies. I forwarded that to ebay. CRICKETS. They do not care.
----- She then tried to bribe me with fake merchandise in exchange for a 5 star review. Obviously, that's against ebay policies. I forwarded that to ebay too. No response. They do not care.eBay seriously does not care.
Buyer Protection is a marketing tool and nothing more. Oh, and let's see... what ever happened to the seller? The seller is still on eBay today even though she has already been banned under different accounts multiple times and has a police record attached to her current ID. eBay doesn't care.
Her scam is really simple: she sells $1 fakes for $50. They don't even have fragrance in them. Mine came with something that smelled like a cleaning product. And if she gets a complaint, she immediately offers a refund, minus a restocking fee, in exchange for returning the item so she can sell it again. And if anybody fights, she drops the restocking fee and, if push comes to shove, offers free stuff, which is of course fake and costs her next to nothing anyway. And that's why she has 97% positive feedback. eBay knows all of this. They have proof including admission from the seller on all counts I've mentioned here. eBay. Does. Not. Care. Their only priority is to keep themselves out of any legal issues. Yes, they offer buyer protection, but if my case wasn't a crystal clear example of fraud, what in the heck is?
And since there's no way for multiple buyers who were sold fakes by one seller to get in touch with each other, eBay has nothing to worry about because you can't prove they already know a seller has been busted for dealing in fraud.eBay, absolutely positively
without a shadow of a doubt,
does not care.
Neither does PayPal.
Unless you're willing to make it a legal matter, and by that, I mean lawyers involved, they don't care. They just want to find a way to cut it down the middle and make both parties happy, even if one of them is a documented dealer in counterfeits. Again, the seller in my case agreed in writing that she sent me a fake. eBay and PayPal didn't care.
If you really look at how they've set the system up to protect themselves, you'll realize just how little they care about anything other than their bottom line.
That being said... I don't agree that 99% of all frags sold on eBay are fake. But buyer protection definitely isn't something you can count on. The eBay feedback system isn't something you can easily rely on either. eBay was quick to agree with me that what the seller was doing to cheat the system was against their rules (offering me merch in exchange for a 5 star review, withholding my refund until I gave her a 5 star review, etc), and since she did this via messages to me on eBay, they had access to her words as proof of fraud, but they did nothing.
eBay does not care. Their buyer protection is iffy at best.
Oh, and last but not least, I double-dog-dare ANYONE from PayPal or eBay to dispute one single word of what I've said here. URLs to their system instantly prove every word of what I've just said (eBay and PayPal have access to all correspondence between buyers and sellers so long as it's done on eBay. NEVER contact a seller directly. ALWAYS do so via messages on eBay, for your own protection). Plus, they have the police report AND the copy of the seller's business card with a previously banned ID visible enough to see that it doesn't match. And by plugging in her phone number, also on her business card, they can see her other multiple banned IDs on their system.- - - Updated - - -
And, again, for the record: the only reason I'm not outing the seller here is because I'm hoping she eventually gets busted in a sting.