ebay is absolutely horrible when it comes to protecting customers or even their own sellers. They have a fleet of lawyers, but their lawyers are only there to protect ebay, not to protect ebay customers or sellers.
I was sold what turned out to be an OBVIOUS fake. I documented it and sent that to ebay. They decided I could have my money back if I returned the fake to the seller
, meaning the seller could sell it again. In fact, there was physical evidence on the fake that showed it had probably already been sold and returned multiple times. I sent ebay the evidence. They didn't care. There was NO WAY I was going to return the fake to the seller. That would be me taking part in screwing over someone else (because the seller would sell it again). No way.
The seller admitted the item was a fake in ebay correspondence. I forwarded those messages to ebay. ebay didn't care.
The seller offered me free merchandise in exchange for a 5 star review. That's against ebay rules. I forwarded those messages to ebay. ebay didn't care.
When sending me the fake, the seller included a business card with an ebay ID that didn't match the ID I bought from. I looked into it and, of course, it was a banned ID. ebay was able to find the seller had at LEAST 4 banned IDs, but they didn't do anything about it and they let the seller keep on selling.
ebay does not care.
I was so fed up with the idea of returning the fake to the seller to get my money back that I took it to the police instead. I live in a city that has an internet crimes department (which may just be 1 or 2 officers, but it's awesome to have it!). The officer confiscated the fake and gave me documentation, which I then gave to ebay to finally get my frigging refund. But did ebay do anything about the seller? NOPE. They let the seller keep on selling.
ebay does not care.
There are so many wonderful sellers on ebay. It's such a shame ebay treats them so poorly by allowing fraudulent sellers to sell there too. If there were a better, safer, alternative to ebay, ebay would make safety a priority. But there isn't, so they don't. They don't because, as far as they're concerned, profits from fraudulent sellers are just as good as profits from honest sellers. It's all about dollars to them. The bottle I was sold didn't even have watered down perfume in it. It had what smelled like chlorine.
Even with police documentation, plus documentation from Dior showing the item was a fake, and even though the seller admitted she sold me a fake and already had multiple banned ebay IDs (!!!), ebay let the seller keep on selling. ebay doesn't care.
In my opinion, the only thing that works is finding a police department with an internet crimes department and let them handle it. They'll actually be glad you did. I was sold fake Fahrenheit. The officer I spoke with already had a contact with Dior. He told me a few stories about some of the fakes he'd already seen. Go to the police. Have the item "confiscated" (which basically means swapping it for a police receipt). Fax ebay the police receipt form and they'll issue the refund. Beyond that, I doubt there's anything that can be done. ebay simply does not care.
I'd love it if honest sellers ganged up on ebay with some sort of lawsuit in order to force ebay to permanently ban fraudulent sellers. Like I said, when I gave ebay the police receipt showing the item was a fake and had been confiscated, I also asked that they look up the seller's multiple IDs and write that down on the case I had open. They did. The seller had multiple banned IDs. ebay issued me the refund (after months of hassle!) but they let the seller keep on selling. That's Effing Crazy.
ebay does not care.- - - Updated - - -
Originally Posted by smellgood4u
The mistake buyers make is thinking nobody in law enforcement will care over a $80 sale. What buyers fail to realize is these sellers may have sold 1000 times over the same fraud. To the state, it will not be an $80 fraud, it will be a $80,000 fraud that was comitted 1000 times.
The other mistake buyers make is believing they have to send the fake back to the seller to get a refund. THEY DON'T. If you send the item back, you become part of the cycle that ends up screwing over the next person to receive the fake. Take it to the police. Have it confiscated. Send the police receipt to ebay. Even that won't get the seller banned (because ebay really IS that corrupt), but it'll get you your money back without giving the seller the chance to sell it again, and it'll at least put a black mark in the seller's file with ebay that may someday force ebay to eventually someday maybe ban them (but seriously, ebay doesn't care).
I should also add: I've lad some very good purchases on ebay. I still use ebay, though I'm more careful now. I'm just shocked by how little protection there is for customers there. They talk about customer protection, but that's just marketing. ebay doesn't protect customers by having them return fake goods to the seller so the seller can sell them again. Could you imagine if brick and mortar stores did a recall only to then put the recalled goods back on the shelves? ebay's business practices are really horrible.- - - Updated - - -
Originally Posted by barclaydetolly
I think the simplest way is to use the paypal dispute resolution function, which seems to work really well.
That's what I did and it didn't work for me at all. ebay and paypal are co-owned, but the lawyers do a good job of keeping them separate entities to protect each from the fraud committed on and by the other. It was only after going through round after round with ebay and then with paypal that I finally gave up and went to the police. In an instant, months of fighting with ebay and paypal suddenly ended and I got a refund so fast your head would spin. Not because ebay and papal gave a damn. They just wanted to protect themselves and wash their hands of it. I fought with ebay and paypal for months. After going to the police, documentation of my 100% refund was almost immediate.