I'm sorry about that... yeah, there are some big time fatcats out there. Sadly, some people really don't care if you like their product, as long as you'll buy it. Many of them don't seem to realize that it won't have the customer return.
Did you send a complaint to the company or got your money back? I sure hope so. I'm glad we have Basenotes to order stuff from, though. People here seem reliable and share the same passion, e.g. they won't send you any bad stuff that quickly.