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  1. #1

    Default Highly dissapointed with Luckyscent

    I placed an order on the 25th of October and I'm still waiting for the goods to arrive... When a week had passed and there was still no confirmation email from them saying that they hade shipped my order I contacted them. The response was that since I ordered such a large order it would take longer. They only go down to the post office every 8-10 days (wtf is that?!? I NEVER EVER after 5 years of shopping online encountered such a slow business). But I thought alright, at least that has an honest explanation. On the 3rd of November I finally got the email saying my goods had shipped. But I'm still waiting...

    I could be in trouble with the Swedish customs, but that was only happened to me once before... I was almost certain to recieve it this week. Perfumebay make sure I have my order within 5 business days. It usually doesn't take much longer.

    Oh well, I guess all I can do is wait. But I will definately think twice before using Luckyscent again. And I'm sorry to say that, I love their selection and their website. It is so obvious they love perfume. :/

  2. #2

    Default Re: Highly dissapointed with Luckyscent

    I also love the selection they have, but I got tired with them pretty much once and for all: I send them mail two times, asking the specific information about their PayPal arragements, and they didn`t answer me at all.

    I have heard that Luckyscent overlooks foreign people. >

  3. #3

    Default Re: Highly dissapointed with Luckyscent

    Edit: Removed to protect the innocent.

  4. #4

    tigrushka's Avatar
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    Default Re: Highly dissapointed with Luckyscent

    It seems that Luckyscent does not serve European customers very well, I've heard from a Danish BN pal that first she never received her order and when she made inquiries about it, they never replied to her e-mails (the only good thing is that they didn't charge her, either).

    Concord, I've never had problems with Salons Shiseido and I'm very sad to hear you did.
    (btw, Chergui is now available in the export line and you can get it from http://www.escentual.co.uk [smiley=thumbsup.gif])
    "Wovon man nicht lesen kann, darüber muss man schreiben."
    Currently wearing: Vohina by Huitième Art

  5. #5

    Default Re: Highly dissapointed with Luckyscent

    Never received her order? Ugh, I payed $250 for this one so I sure hope it will get here. And they have charged me. I will of course give it another week, but if nothing has happened after that I guess I will have to call them.

  6. #6

    Default Re: Highly dissapointed with Luckyscent

    Quote Originally Posted by tigrushka
    It seems that Luckyscent does not serve European customers very well, I've heard from a Danish BN pal that first she never received her order and when she made inquiries about it, they never replied to her e-mails (the only good thing is that they didn't charge her, either). *

    Concord, I've never had problems with Salons Shiseido and I'm very sad to hear you did. *
    (btw, Chergui is now available in the export line and you can get it from http://www.escentual.co.uk *[smiley=thumbsup.gif])
    Yep, I know, but I want the bell bottle. Maybe I'm just overreacting. That Luckyscents company seems a lot worse.

  7. #7

    Default Re: Highly dissapointed with Luckyscent

    Patience is a virtue... ;D I had to wait three months for fragrance in a 'recent' swap. The date stamped on the package was July 17, 2005....

  8. #8

    tigrushka's Avatar
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    Default Re: Highly dissapointed with Luckyscent

    Quote Originally Posted by shifts
    Never received her order? Ugh, I payed $250 for this one so I sure hope it will get here. And they have charged me. I will of course give it another week, but if nothing has happened after that I guess I will have to call them.
    Well if they've charged you they'd better deliver the goods, too! Hope you'll receive your order soon.
    "Wovon man nicht lesen kann, darüber muss man schreiben."
    Currently wearing: Vohina by Huitième Art

  9. #9

    Default Re: Highly dissapointed with Luckyscent

    tigrushka: I'm not that worried really, more annoyed that it took so long to just process my order. I've never ever experienced that before and I do a LOT of shopping online.

  10. #10

    Default Re: Highly dissapointed with Luckyscent

    Quote Originally Posted by shifts
    Never received her order? Ugh, I payed $250 for this one so I sure hope it will get here. And they have charged me. I will of course give it another week, but if nothing has happened after that I guess I will have to call them.
    You would think since you dropped $250 on them that they would do their best to send your order in a hurry...
    Are you not entertained??? Is this not why you are here??

  11. #11

    Default Re: Highly dissapointed with Luckyscent



    would you please put this in the shopping guide as well, so we don't forget?

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  12. #12

    Default Re: Highly dissapointed with Luckyscent

    knightowl: exactly.

    but I must say to their defense, that I've used them earlier without any trouble, before they had international shipping. I gave them the adress of a friend in Brooklyn who then shipped the goods my way. No trouble at all, very swift and fast shipping. So I think this might only be because of them now shipping international and haven't really adjusted their service to meet up to the standards. Just my guess.

  13. #13

    Default Re: Highly dissapointed with Luckyscent

    Inasmuch as I love their website and the wordings of the copies they got, I hate their service. They are bad.

  14. #14

    Default Re: Highly dissapointed with Luckyscent

    I also had a problem with BigDiscount.com, 2 weeks after I orderd nothing came, so i mailed them and then they said sorry but they had forgoten to ship my item so they shipid it on the 4th November and I recieved it on the 7th November, in just 3 days it took by Global Priority Mail.
    "...but I also can't prove that mushrooms could not be intergalactic spaceships spying on us." Daniel C. Dennett

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  15. #15

    Default Re: Highly dissapointed with Luckyscent

    This must be an international thing...
    I have recently place three LARGE orders from them...and a day later I get the "Items Shipped"
    email and I receive them in 1 week. Hmmmm. It is a little suspect that they treat the international community like this.
    I may have to have a talk with Fran$%.



  16. #16
    teflondog's Avatar
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    Default Re: Highly dissapointed with Luckyscent

    I've never ordered from them personally, but many BN members swear by their service. Although they might take a while to ship, they take responsibility with their shipments. If it gets lost or damaged on its route, they'll replace it on their part. I hope you get your package soon Shifts. We all know how anticipation can be good and bad at the same time.

  17. #17

    Default Re: Highly dissapointed with Luckyscent

    I just have to say that I've ordered from LuckyScent at LEAST 10 time and haven't had a single problem ( I'm in the U.S.)

    Once, my samples order got lost in the mail. So I e-mailed them about it and they personally CALLED me on my cell phone to apologize and ... not only re-shipped it ... but with MANY more samples than I originally ordered.

    They must be having problems with international shipping because the domestic service, to me, it fantastic.

  18. #18

    Default Re: Highly dissapointed with Luckyscent

    Quote Originally Posted by ziffy321
    I just have to say that I've ordered from LuckyScent at LEAST 10 time and haven't had a single problem ( I'm in the U.S.)

    Once, my samples order got lost in the mail. So I e-mailed them about it and they personally CALLED me on my cell phone to apologize and ... not only re-shipped it ... but with MANY more samples than I originally ordered.

    They must be having problems with international shipping because the domestic service, to me, it fantastic.

    You lucky American bastards ;D ;D ;D

  19. #19

    Default Re: Highly dissapointed with Luckyscent

    Quote Originally Posted by rjrober22
    This must be an international thing...
    I have recently place three LARGE orders from them...and a day later I get the "Items Shipped"
    email and I receive them in 1 week. *Hmmmm. *It is a little suspect that they treat the international community like this.
    I may have to have a talk with Fran$%.

    hmmmm, I stand corrected....I searched my for my most recent order since it did not arrive today and it should have....I cannot find a "your items have shipped" email...So I've been trying to call for the past hour and the line is busy...I've sent an e-mail so .... we'll see.

  20. #20

    Default Re: Highly dissapointed with Luckyscent

    I placed an order yesterday and today I got the "your order has shipped e-mail" ... along with a tracking # for Fed ex.

    Things still look good to me from this company ...

  21. #21

    Default Re: Highly dissapointed with Luckyscent

    I just got into contact with them...They said that the Calypso Vanille was not in stock and was supposed to come in a couple days after my order was placed...Someone "dropped the ball" and did not contact me. *They said that the Scent should be in on Monday or Tuesday of next week...they also Upgraded my shipping to 2 day instead of economy.

    My view is that when it didn't come in....someone should have just told me so I wouldn't be sitting here wondering "What the FU#$"

  22. #22
    foetidus's Avatar
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    Default Re: Highly dissapointed with Luckyscent

    Shifts, I think much of the problem with Lucky Scent might have to do with the US Postal System. *I have been waiting for a shipment from Lucky Scent since Oct 12th--still nothing, but this happens every time an order is shipped overseas through the US Postal System--last year I waited three months for a package. *If UPS or FedX or DHL is used, there is never a problem. *Only with the postal system. *


  23. #23

    Default Re: Highly dissapointed with Luckyscent

    I have ordered from luckyscent.com many times and have nothing but good things to say about their service so far. I am sure that problems do arise from time to time with their service though. I work for a small company (it's just the owner and myself) that sells modern furniture over the web (I have to get a plug in, www.highbrowfurniture.com ) and we do everything in our power to make sure our customers are happy, but sometimes, very rarely, something slips, a shipping company problem, a supplier problem, heck, sometimes we even mess up. Most of the time our customers understand, but sometimes they get quite upset, generally the ones that get very upset seem to have the impression that we are a really large company with huge numbers of employees and can't seem to understand that we aren't on the same scale as amazon.com. So if you have a problem just remember that luckyscent.com might be just a few people working exceptionally hard to make sure you get your order quickly and that you are happy with it, sadly none of us are perfect, but give them credit if they try to make things right when there is a problem. Of course if they don't try to make things right, well, then screw em' *;D

  24. #24

    Default Re: Highly dissapointed with Luckyscent

    Quote Originally Posted by rjrober22
    They said that the Calypso Vanille was not in stock and was supposed to come in a couple days after my order was placed...
    I don't understand why perfume e-tailers can get away with holding shipments for 'out of stock' items.

    Example: Lands' End shipped a partial order in the rare instance a sweater was not available. Promptly received jacket and shirts. Two weeks later I received sweater - the timeframe they had quoted me - no additional shipping charges.

    Recently had to contact credit card company to get action from 1st Perfume - two weeks of trying to contact them without success. Everything I ordered was allegedly in stock. So much for their "99% of all orders shipped same day" claim.

    Does Guerlain use shrink-wrap on their boxes? Vetiver arrived with familiar cellopany-plasticy sealed with neat hospital corners-type wrapping. Two other Guerlains had funky looking shrink-wrap with crooked seams on the sides. I'm almost thinking the two were testers or something that he repackaged. And since I ordered, prices on those particular items went up $10 each...



  25. #25

    Default Re: Highly dissapointed with Luckyscent

    Quote Originally Posted by Veronica
    [quote author=rjrober22 link=1131700645/15#20 date=1131754761]So much for their "99% of all orders shipped same day" claim.
    I guess you were that unlucky 1%.

  26. #26

    Default Re: Highly dissapointed with Luckyscent

    Like I posted before, I've used Luckyscents services before without any trouble, I hope everyone saw that post.

    And no, I don't think it is the US Postal service actually since Perfume Bay always has prompt shipping.

    And today still nothing. I know how hard just waiting can be, maybe I'm not used to it since I've almost always recieved my goods without having to wait more than maybe 1-2 weeks
    Since it didn't arrive today I'm almost certain the Swedish custom has my parcel :'(

  27. #27

    Default Re: Highly dissapointed with Luckyscent

    Shifts, I know how you feel! I ordered Tam Dao and LV Musk from Luscious cargo 28th of October and nothing yet. And now I read it can take anything up to three months!! Day by day the fear that something has gone wrong and I never get these lovely scents gets bigger. So frustrating!

  28. #28

    Default Re: Highly dissapointed with Luckyscent

    I actually think I know what went wrong now. I got a tracking number to use on the FedEz site, but I never got it to work. Tried again today and noticed that there was no specification on what country the package was to be delivered in. And the tracking number seemed only to work in the States. I check the order form, but there the country was clearly specified. I'm sure this is it.

    Oh well, I guess there will be just a tad more wait. Stay tuned for your daily doze of Martin's perfume opera, right here on Basenotes

  29. #29

    Default Re: Highly dissapointed with Luckyscent

    Sorry to hear you are having troubles receiving your shipment. I've bought quite a bit from Franco and never had a problem.

    He is moving into a proper shop at the moment; not that this has anything to do with your delay, but who knows if it might have had some impact?

    One thing to note is this: Oftentimes their shipments are held up in US customs (imports coming in). They will accept and process your order if ordered via the Net; meantime you are waiting for them to receive the item. I have also had this happen with Aedes.

    This is why I always phone my order in (I'm in the US, though). That way, Franco can let you know if something isn't quite in stock yet, and will give you an estimated date of receipt. Recently I phoned in an order for something and then had to call back a week, and then two weeks, later. He didn't process my order until a couple of days before he received the items, but the point is that had I made the order via the Net I'd have been charged and the item wouldn't have been available.

    Also, Aedes has frequently held my order so as not to have to pay shipping on the straggling item.

    I'd give Franco a call and give him benefit of the doubt. Let him resolve this for you and good luck!

  30. #30

    Default Re: Highly dissapointed with Luckyscent

    I just received an order of samples and they gave me a few extra ones that I didn't even order. I'm in Canada, so shipping up here doesn't seem to be a problem.

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