I don't get it, you got tester bottles or samples? I got the same treatment during the last hour before closing time, SA said all the drawers were locked that held the samples and she didn't take my name and address either. I always get crappy treatment at this particular Macy's in the business district of my town, and forget about making a call there at that time either. > And from what I've noticed all the SA's do are bunch themselves up in cliques and chat the rest of the time away. I think I'll make some waves when I call the next time...the call usually redirects to the management office if the counter doesn't pick up the call. The big joke is when an SA picks up the call they ask you how can they offer me exceptional service...WHAT A JOKE!