Code of Conduct
Results 1 to 16 of 16
  1. #1

    Default Terrible Experience I Had with Perfumania.com

    I am having a terrible experience with Perfumania.com. This is the first time that I ever had a bad experience with an online company.

    I did a search on their site for Essenza Di Zegna Intense Edition. I found a web page for it that was titled "Intense Edition". I ordered the 3.4oz bottle along with bath products. The next morning, just to check, I called Customer Service and asked to check if it was in fact the Intense Edition that I ordered since I found a similiar link on the regular edition page. I was told that "all they carry" was the Intense Edition.

    I received the regular edition instead of the Intense. I sent them an e-mail to say I am returning the product and they responded that I made the mistake but as a "one time courtesy" they will give me a refund. I asked instead for them to ship the 2.5oz since from the research I've done, it should have been the Intense Version. I relayed this to them in the e-mail. I also printed out the links to the incorrect and the regular web pages on their site.

    I then got an e-mail saying that their replacement shipment was returned to them due to an incorrect address. How can that be? They shipped the original to the same address with no problem. They said that as a result, I have to pay for the shipping.

    I complained about all this and received another e-mail saying that I was the one who was mistaken, I should have called the Customer Service if I was confused about what I was ordering and that they will not give me a credit since I didn't ship the item back in the same type of packaging that they sent? But if the packaging was no good, then why did they send a replacement to an "incorrect address"?

    By the way, the link to the oroginal erroneous Intense version on their site now no longer says Intense Version!

    I am taking this up with the creidt card company and will be relaying this to the Better Business Bureau and to the Attorney General's office of their state. I have all the e-mails and the web page address, so this will be easy to prove that my facts are 100& factual.

  2. #2

    Default Re: Terrible Experience I Had with Perfumania.com

    Good for you ... there's nothing worse than a retailer trying to cover up a mistake by blaming the customer. I've never heard anything good about Perfumania. A co-worker of mine who's never worn anything but Coolwater for women said the one she ordered online from Perfumania was ridiculously weak compared to the one's she's been buying from Macy's all these years. I pointed her to a few websites I use and she wound up getting it from Scentiments and said it was GREAT ... exactly like the full priced Macy's product.

    Perfumania also opened a retail store recently in a mall here in Jersey so I went in there one day. I asked if they had Michael Kors for men and they told me no ... but tried to sell me Body Kouros saying it was a similar frag! Huh? I just said "no thanks" and walked out ... never to walk in again.

  3. #3

    Default Re: Terrible Experience I Had with Perfumania.com

    Never used them and won't now. Thank you for the head's-up.


    Dan
    [SIZE=3][SIZE=2]"We are fast approaching the stage of the ultimate inversion: the stage where the government is free to do anything it pleases, while the citizens may act only by permission; which is the stage of the darkest periods of human history, the stage of rule by brute force." Ayn Rand...[/SIZE][/SIZE]

    "The essence of fascism is to make laws forbidding everything and then enforce them selectively against your enemies."
    [URL="http://www.basenotes.net/wardrobe/2755"][COLOR=green]
    [INDENT]Daily Wardrobe [/INDENT][/COLOR]
    [/URL]

  4. #4

    Default Re: Terrible Experience I Had with Perfumania.com

    Scentiments is great (lord knows how much stuff I have bought from them these past 2 years)

    I have bought 2 fragrances from Perfumania stores (not online) and they were ok - maybe theres a disconnect between their online and bricks-and-mortar stores ?
    -

  5. #5

    Join Date
    Jan 2007
    Location
    los angeles at the beach
    Posts
    48

    Default Re: Terrible Experience I Had with Perfumania.com

    Some ideas for all..re: shopping on line

    Do a google of the "store" ... get some customer reviews if you see too many thumbs down...pass it by..too many thumbs up...be cautious...read below

    When paying with a card..use your "strongest one"...one that you know backs you up (AmX .. for me is the godfather of CC.. they will reverse the charge while im on the phone with them)

    If possible print out a receipt from the online place with an EXACT description of the product you are buying...not a generic description...ie: beauty products. ALSO..print out their return policy and get a phone # if possible.

    I just ordered something from Amazon.com...it was through a third party...the reviews of the party were all glowing (red lights blinked)..ok...6 days and did not receive any confirmation of the order or estimated delivery date.

    I went to the sight where all the glowing reviews were and posted my review..." If I do not receive an email from you today I am reversing the payment" Sent them an email also..In less then 30mins I had an email with all the info I requested and they reversed the shipping charge..and very nicely asked me to remove my post on their site. Which I did.

    We must be aware when sending our info (important parts of our lives) to anyone online.

    good luck
    wolf

  6. #6

    Default Re: Terrible Experience I Had with Perfumania.com

    thanks for the heads up about perfumania. i usually use scentedmonkey. their prices are usually the best. and they send out 5, sometimes 10% off coupons. scentiments is also good.

  7. #7

    Default Re: Terrible Experience I Had with Perfumania.com

    Perfumania has an unsatisfactory with the Better Business Bureau:

    http://www.bbbsoutheastflorida.org/n...ania%2C+Inc%2E

  8. #8

    Default Re: Terrible Experience I Had with Perfumania.com

    Quote Originally Posted by MikeFromManhattan
    Perfumania has an unsatisfactory with the Better Business Bureau:

    http://www.bbbsoutheastflorida.org/n...ania%2C+Inc%2E
    Cool!

    I also did a couple of other searches:

    Perfumemporium.com : ('B" - good rating)
    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13150500

    Fragrancenet.com: (looks ok)
    http://www.newyork.bbb.org/reports/b...age=1&id=69256

    Scentiments.com: ("satisfactory" rating)
    http://www.bbbsoutheastflorida.org/n...33000020001827

    Perfumebasement.com ("satisfactory" rating):
    http://www.bosbbb.org/reports/reliab...mId=0000099691

    Perfumebay.com ("F" rating - BAD!):
    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13144271

    Perfumeforless.com ("Satisfactory" rating):
    http://www.vegasbbb.org/rptrel.asp?bbbid=53819

    perfumehut.com (looks ok):
    http://www.thebbb.org/commonreport.html?bid=78001793

    Manhattan Perfume ("unsatisfactory record" - wasnt this a seller on Ebay?):
    http://www.trenton.bbb.org/nis/newse...21000024003193

    123 perfume ("B" rating - good)

    Imaginationperfumery.com (Satisfactory record):
    http://www.bbbsoutheastflorida.org/n...33000007002759

    Luckyscent.com ("AAA rating" - exemplary!):
    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13192564

    parfumsraffy.com ("CCC rating" - good):
    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13159543

    Beauty Cafe ("Satisfactory rating):
    http://www.dallas.bbb.org/commonrepo...l?bid=21002615
    -

  9. #9

    Default Re: Terrible Experience I Had with Perfumania.com

    I very suprised about perfumebay.

    I use them, along with imaginationperfumery, Perfume Emporium and Strawberry.net and I've only had excellent experiences with them.

    [QUOTE=zztopp]Cool!

    I also did a couple of other searches:

    Perfumemporium.com : ('B" - good rating)
    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13150500

    Fragrancenet.com: (looks ok)
    http://www.newyork.bbb.org/reports/b...age=1&id=69256

    Perfumebay.com ("F" rating - BAD!):
    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13144271

    Imaginationperfumery.com (Satisfactory record):
    http://www.bbbsoutheastflorida.org/n...33000007002759

  10. #10

    Default Re: Terrible Experience I Had with Perfumania.com

    Excellent research zztopp. Thanks.

    Fragrancenet has been fantastic for me. I recommend fragrancenet 100%
    They are really easy to navigate too.

    Here is a link to another bad seller:

    http://community.basenotes.net/showthread.php?t=185700

  11. #11

    Default Re: Terrible Experience I Had with Perfumania.com

    Thanks for the research guys. Huge thumbs up for Scentiments, way up high.
    Peace ~ Markymark

  12. #12

    Default Re: Terrible Experience I Had with Perfumania.com

    Thanks for the reviews.

    Has anybody ordered from Perfume Distributor?
    Current frags (in order of preference):

    1) GIT
    2) GV
    3) MR

  13. #13

    Default Re: Terrible Experience I Had with Perfumania.com

    Quote Originally Posted by Manos, The Hands of Fate
    Thanks for the reviews.

    Has anybody ordered from Perfume Distributor?
    perfumedistributor.com is owned by the same wacko guy as 1stperfume. Stay far away from both of them.
    Oriscent, AgarAura Pure Ouds, Creed, LIDGE, Patou Pour Homme, tons of niche and rare stuff for sale!
    http://www.basenotes.net/threads/253...er-100-items!!

  14. #14

    Default Re: Terrible Experience I Had with Perfumania.com

    Quote Originally Posted by Azsmells
    perfumedistributor.com is owned by the same wacko guy as 1stperfume. Stay far away from both of them.
    I was just getting ready to say the same thing. I've ordered from 1stperfume a few times, dodged the bullet until the last time, when it was a pain. Three bottles short on the order, couldn't get in touch with them, etc etc etc. Finally got a refund, after playing email tag with replies to my contacts that had NOTHING to do with my order (I said, "My order is missing XXX bottle" and they replied "If you want a refund, please send the bottle back to us.") Don't waste your time; there are MANY better sources out there.
    Is there any point in saying everything? -Basho

  15. #15

    Default Re: Terrible Experience I Had with Perfumania.com

    I know that this post is on Perfumania.com, but Perfumania's own bricks-and-mortar stores also seem to be a bit shady at times.

    Late last year, they opened a store at Glenbrook Square (the biggest mall in my hometown). Yeah, they do have decent prices that are competitive with fragrance e-tailers part of the time, but most of the time, you're better off on the net.
    As for Perfumania's service: How do I hate thee? Let me count the ways...
    • The SAs there aren't very willing to help you unless you want to sniff their 20% off special (normally some Parlux product like Paris Hilton's latest or some junk that Macy's pulled off the shelves due to "poor sales").
    • They won't let you spray a scent on your skin... only on a smelling strip.
    • The salespeople don't greet you unless you're real close to them, and even then, they have no knowledge abut the products that they're selling.
    To be honest, I shopped there once, and I will take a peek in there every now and then. Still, I won't spend another cent for another scent from Perfumania... they're on the same black list of mine that Neiman Marcus is on. Unlike NM, though, Perfumania isn't snobby when it comes to the kinds of plastic you can use in the store.
    Top 5 for Fall:
    1) Straight to Heaven - By Kilian
    2) New York - Nicolai
    3) Terre d'Hermes
    4) Aventus - Creed
    5)
    Flower of Immortality - By Kilian
    My mission statement: "I am not afraid to keep on living - I am not afraid to walk this world alone."

  16. #16

    Default Re: Terrible Experience I Had with Perfumania.com

    Quote Originally Posted by Azsmells
    perfumedistributor.com is owned by the same wacko guy as 1stperfume. Stay far away from both of them.
    Quote Originally Posted by rach2jlc
    I was just getting ready to say the same thing.
    Thanks for saving my bacon. I was about to order some creeds off there.
    Current frags (in order of preference):

    1) GIT
    2) GV
    3) MR

Similar Threads

  1. Terrible Experience
    By mlt.perfume in forum Male Fragrance Discussion
    Replies: 18
    Last Post: 6th June 2008, 05:38 AM
  2. March 2008: Your purchase experience
    By Scentologist in forum Male Fragrance Discussion
    Replies: 2
    Last Post: 23rd March 2008, 01:29 AM
  3. My Paris experience: a review of Le Labo Vanilla 44; meeting Pierre Montale
    By scentophile in forum Male Fragrance Discussion
    Replies: 4
    Last Post: 2nd January 2008, 11:44 PM
  4. A Fragrance Memoir -- My Experience in Olfactory Exploration
    By trumpet_guy in forum Male Fragrance Discussion
    Replies: 12
    Last Post: 14th October 2007, 05:50 PM
  5. Bad Ebay experience with "belu3049"
    By stuigi in forum Female Fragrance Discussion
    Replies: 4
    Last Post: 26th July 2005, 06:38 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  



Loving perfume on the Internet since 2000