Luckily the only time I order from them years ago, I had no problem.
Thread: The Perfumed Court
It's normal to tape the lid of a decant - TPC does it most of the time, and when I'm doing a swap I usually do it.
Out of 50 or so samples I had one that leaked out, they replaced it right away. I'm surprised they didn't answer your email.
Luckily the only time I order from them years ago, I had no problem.
I have ordered samples from them quite a few times, only had a problem once when I used Google Checkout instead of regular credit card. The tiny 1ml bottles they use for samples seal quite well, but I never bought a decant from them. One have to expect all international shipments to depressurize en route which requires better seal then domestic USPS (the latter typically travels ground).
I emailed TPC mid-November to explain how they could use Teflon tape and Parafilm to avoid leaks.
They subsequently emailed back to say that their Georgia location had begun using Teflon tape and that they were happy with the results. Then last week they emailed me again to ask where to buy Parafilm so they can begin using that as well.
Hopefully the problem with leaks will diminish.
30 Roses, you are the queen of packaging - thank you for sharing your wisdom with TPC.
Way to be pro-active, 30R!
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Thanks for good feedback, and to placing this post inside the existing thread, which I didn't realize I could do.
Am happy to say that, just this evening, I've received an e-mail from TPC saying that they will replace my spilled Mitsouko. So I'm very satisfied with that. This is my only bad experience with them, and as long as this scent arrives OK I'll continue ordering from them. The samples are good value, I think, and they do have a great selection.
One or two samples have seemed really "off" in the past, but I put that down to ordering in the summer months, when they could get overheated in transit. It may be safer to stick to ordering in cooler weather.
My brother recently placed his second order with the Perfumed Court, unfortunately two of his Creed decants leaked during shipping. He told me he sent them an email but has not heard back from them yet.
It was his second order with them I think, and he was really impressed with them on his first order, he told me all the scents he ordered were genuine and lovely. He bigged them up so much that he almost convinced me to place an order with them too. Well after getting burned with LuckyScent ill wait and see how they treat him and his leaking bottles before I depart with my money. Will keep you all updated.
TPC sent a replacement for my leaked Mitsouko, and it arrived in good condition. But - I think the problem is with the type of bottles they're using now. They are shorter and wider than the old bottles, and the new lids just don't fit as well. There's no "click" when you press the lid down! Yes, they're putting tape round the lids, but that didn't stop my first Mitsouko from leaking. Wish they'd go back to the old style bottles, which were longer and thinner and the lids clicked shut.
Actually I didn't - but I'm just going to! I assumed many others would give same feedback, but that's just being lazy on my part. Thanks for the suggestion, 30Roses.
Followup on this for redrose and others:
I got an email from TPC today saying they have decided to change bottle manufacturers (rather than use the Teflon/Parafilm, as they found it too time consuming.)
Sounds like a step in the right direction.
This is not the first (but will be the last) time this has happened. I wonder how long I will have to wait. Amazing that they take your money immediately but then take their sweet time with shipping. If I do not hear back from them I am going to stop payment tonight. I am that annoyed at their lack of professionalism and communication.
If they don't ship within 5 days they are doing something wrong. It isn't that complicated nor difficult to take the item and mail it. (there is no note about the item being back ordered). As I wrote it was supposedly shipped out last week. Yet no tracking info is available yet.
My brother received his replacement sample bottles of creeds along with a note saying that they are now using 3ml bottles filled halfway for people who order 1.5ml decants rather than use 1.5ml atomisers anymore due to many leakage issues.
Overall my brother is very happy with the service from TPC, the reason they took so long in replying was because I think they were on holiday or had a huge backlog or something.
Well my brother has finally convinced me to order from them, so the next time he orders im gonna tell him a list of fragrances that I have been wanting to try for ages, and to add them to his order from TPC.
Still no idea if/when my perfume was shipped as Shirley from TPC told me there was no way to determine when Patty had shipped my perfume (don't they keep a record?) and when I try to track the order nothing can be found.
Until the end of 2011 I had no problem with TPC and had been very happy with their service and the quality of their samples. But something has happened to them, I don't know what, but could it be they've expanded too fast and can't now keep up with the increased volume of their business?
Seems they've gone from a little-known niche company to an internationally known service. Maybe they need to hire more staff? I'm sure their intentions are good, but problems such as have been discussed in this thread just won't do. Of course, it could mean they lose customers, and then they'll be able to handle the reduced demand!
I ordered from TPC and paid for priority shipping. They sent an email saying it had shipped when in fact they had only printed a label. It was several days before they dragged themselves to the post office. 14 days is not acceptable for priority shipping. Still haven't gotten it. I have a feeling when I do get it, I will be disappointed. Wouldn't be surprised if it is short or spoiled or adulterated. I have now had plenty of time to figure out that I overpaid.
In any case, whatever the excuse, they are unprofessional in this regard. I am now waiting 2 weeks for an order and was told by Shirley that there is no way to track it till it arrives at the destination. Huh? Isn't that the whole purpose of tracking- to see where it is in transit and see when it might arrive to the final destination?
And yes, TPC's prices are high but I was willing to pay for samples that are difficult to get elsewhere but I will never do business with them again. This is the second time I ordered from them as I wanted to give them a second chance as my first experience with them was also less than satisfactory. I guess I should have paid mind to that old adage "fool me once shame on you, fool me twice shame on me". I am a softie at heart though and thought anyone can have a bad day so hence the second try. Well now I am sure- they suck.
I order from LuckyScent often and they are always a pleasure. My orders always arrive in a timely and efficient fashion and they are lovely people. And as for samples I cannot get from them I am sure I can find elsewhere other than TPC.
Your order was placed on December 27th which was a Tuesday and the second day of our big sale.* A label was created for this on January 2nd which was a Monday and a day that the Post Office was closed.* It would have been brought to the Post Office on either Tuesday or Wednesday as we were working a bit behind because of the sale.* *Not sure why USPS says it was accepted on January 6th, but can tell you that it was not brought to the Post Office on Jan. 6th, but rather the 3rd or 4th.* It says that it was dispatched to Oak Creek that evening and is scheduled for delivery on Monday.* So you ordered on the 27th and our website says 5 to 7 business days.* The 28th, 29th and 30th were 3 business days.* Post Office was closed on January 2nd so January 3, 4, 5 and 6 make 4 days and delivery is scheduled for Monday so it is one day past the 5-7 business days but not on account of when we shipped it but when our local Post Office dispatched it.
We have absolutely no control on what the Post Office does with packages when we drop them off, when they dispatch packages or what they post on their website. *USPS is only required to scan packages when they reach a sort center near you or when the package is delivered.* We have to allow USPS three weeks to deliver packages.* If you have not received it by January 24, let us know and we will work from there.* Thank you.
15 days and I paid for priority shipping
Wasn't delivered on Monday either.
Miracle of Miracles. I called the Post Office and they said even though tracking said package was there it would not go out until Tuesday because it came in after 5:00 am. I asked if I could come and get it and they said no. Then I look outside a few hours later and it is here. I love my mail carrier. Package is intact and I now have a partial bell jar of Tubereuse Criminelle. Went through some angst but I am happy with it. In hindsight, I could have bought a new spray bottle for less and gotten it quicker but I like the bell jar.
I have bought samples from this shop over a couple of years now, and have never had any negative experiences.
However, -end of November I ordered and paid for 2 vintage minis, and TPC shipped them dec.5, according to my account.
Since I didn't receive my goods by last week end, I sent them a message via their contact form (friday 6.), asking what to do with the problem. No answer, so I sent a new message in the same way two days ago.
Still no answer.
This worries me Have any of you had any experience similar to mine recently? What should I do next?
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On their site they have a message explaining that they are behind due to the holidays, so that could be part of the problem. I would contact them again using this email address, email@example.com, instead of using their contact form. It's worth a try. I hope you get an answer from them soon, you've been waiting a long time. Good luck.
That is a long time to wait. Are the samples traveling all the way to Norway? I know from past experience with TPC that if something doesn't get to you, they will often wait the full amount of time given by the postal service for something to reach you before they will act on it. It shouldn't take this long even to get something to Norway....but it could--especially with the holiday and it may have gotten held up at customs? Just guessing. Of course if you are in the States this is all a moot point.
I agree with Kiliwia, to use the email address instead of the contact form. That may speed up their response to you.
I did not receive an item I ordered 1/5, and I got the following response after inquiring via their customer service form. I still have not received it, but the USPS tracking data now shows that the package is in transit.
The package you are inquiring about is shipping from our owner in Denver.
Her decanting employees suffered a tragic loss over the New Year weekend and
had to take a couple of days off. Someone else does her software shipping
and was not aware of this and her actual decanting has gotten behind the
This is in no way intentional, but her order prep was running several
business days behind the software shipping with packages actually being
prepped and posting. Your package has now posted and is on the way. We
do apologize for this unforeseen delay.
Right now I have been waiting for samples from CO. for two weeks. That is the longest that I have ever had to wait with these guys before. I have been waiting for my Jubilation XXV and Ambre Sultan samples patiently. I don't know how I would react if I was waiting a month and a half for two vintage bottles of a fragrance that I had ordered.