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  1. #601

    Default Re: The Perfumed Court

    I've never used them so can't speak personally but several uk people I know have had damaged and broken decants arrive , it sounds to me they need to put a little more work into packaging methods

  2. #602
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    Default Re: The Perfumed Court

    Have you all heard about the new venture - Surrender to Chance? I'm very interested in what their inventory will be like. Of the three orders I've placed with TPC thus far, most items are dispatched quite quickly but there are two exceptions and it looks as though both these exceptions were sent from the same place/person.

    I've read a lot of things about TPC here and I know there are people who've had problems but I've been very happy with TPC. They have an AMAZING inventory! True, the samples/decants aren't the cheapest but I think it's important to remember what these things are worth to you as the customer. Of course the samples and decants will cost more per ml than a FB, that's only to be expected! The fact remains that you can still try dozens of fragrances for the same cost as a FB of just one of those perfumes. That kind of service is worth more than money to me. If it weren't for TPC I wouldn't have been able to smell so many of the fragrances I've been after. Makes it cheaper in the long run - I'll only FBs of things I like. I personally believe that the cost of samples and decants is a worthwhile investment. Like many of us, I'm not exactly flush with cash at the moment and am so glad that I've been able to explore all these amazing scents without having to fork out the ££££££ for FBs. Having said that, I haven't yet ordered samples/decants of anything too pricey, i.e. no pure parfums or vintage perfumes.

  3. #603

    Default Re: The Perfumed Court

    Quote Originally Posted by finzi View Post
    Have you all heard about the new venture - Surrender to Chance? I'm very interested in what their inventory will be like. Of the three orders I've placed with TPC thus far, most items are dispatched quite quickly but there are two exceptions and it looks as though both these exceptions were sent from the same place/person.
    I wonder if it was that person who has been cast out by the other two who are starting this new venture.

    I do like TPC, must have slung close to $400 their way over the last year and a bit. The best thing about them was their massive range, it was rare that I could not find a sample of something I was after on there, albeit my tastes are not too eclectic.

    If being 2/3rds of their former selves reduces that choice then it will be a pale imitation of TPC, if they manage to keep or indeed improve on their offerings then they will be on to a winner, after all they've clearly taken their customer lists with them considering the e-mails they have been sending out.

    Maybe they can include a different type of sweet in their packages, was never a fan of the ones they sent out!

    Out of sheer noseyness I'd like to know the reasons behind the split.

  4. #604

    Default Re: The Perfumed Court

    I think many reviews here are based on people actually knowing the ladies behind TPC. They are Basenotes subscribers (were, at least) and active members of the community here.

    My own experience was twofold. When you request something simple and accessible (like the Les Exclusifs sampler to try out), service is fast and great and to-the-point.

    If you place a more complicated order which contains samples from what appears to be different locations, often there will be mix-ups, doubles of one sample and none of another, etc.

    For the price, frankly, I can't be bothered with e-mailing back and forth, etc. They charge enough for samples to put more effort into completing orders properly.

    I have nothing against the ladies personally, and quite enjoyed their insight and knowledge, but as far as service goes - either charge less or work better.

    Now, whether this was a problem of poor communication between the different sellers - we shall soon find out, as they've separated into two competing (I assume) entities. As they're competing for the same base - us - hopefully this will lead to either better pricing, or better service, or both.
    Veni, Vidi, Visa.

  5. #605
    Super Member Osi1s's Avatar
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    Default Re: The Perfumed Court

    My experiences with them were great although these were just this year, but yeah I have yet to see a place that has the selection and range of options available that these guys did.

    Im sure once the dust settles, between TPC and StC the range and selection will exist still, it just sucks that in the interim buyers are left a bit high and dry as until I know how the inventory/turn around times are affected I wont be ordering from TPC...hopefully well know more on what either business will be offering going forward soon.

  6. #606
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    Default Re: The Perfumed Court

    The Perfumed Court e-mailed to all customers their Mid-April Court Report Newsletter.

    Yay !! New modest shipping rates, in line with the other decanters.

    Like, U.S.A. $2.95 for orders under $195., over $195. FREE.

    Join Facebook for Specials and Flash Sales.

    A long list of new procured items.
    There are no answers, only choices. (Stanislav Lem)

  7. #607
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    Default Re: The Perfumed Court

    Quote Originally Posted by Ursula View Post
    The Perfumed Court e-mailed to all customers their Mid-April Court Report Newsletter.

    Yay !! New modest shipping rates, in line with the other decanters.

    Like, U.S.A. $2.95 for orders under $195., over $195. FREE.

    Join Facebook for Specials and Flash Sales.

    A long list of new procured items.
    Because this NEWS was lost in the recent downtime, I am bumping my post #606 forward today.
    There are no answers, only choices. (Stanislav Lem)

  8. #608

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    Default Re: The Perfumed Court

    Oh TPC ...how I love and loathe thee !. Selection and product availability is beyond compare.. But order processing and delivery notifications beg more questions over your business practices. Case in point. I placed an order on 7/18/12 for a couple of samples. I received a msg that same day to say the items had been shipped comple with tracking number from USPS. Now it has been 6 business days and nothing has arrived.
    Have the folks at TPC been just printing out USPS shipping labels for orders not even shipped in the hope of appeasing customers concerned by delivery time?. It certainly seems so to me. The company can always point to the shipping label info and pass the blame to the USPS. I mean come on now, an order goes in at 4pm and is shipped that same day. Very highly unlikely in my opinion.
    I know the cheerleading corps for TPC will begin the usual song and dance about the large number of orders at TPC and being shortstaffed and so forth. But, in all honesty, why employ such questionable business methods in the first place?. It really is not fair or reasonable to the customer.
    In addition , I have operated an online company and know how the system works. If I indeed correct in my assumption on how TPC deals with orders , and I am almost certain given all the details, then they run a very sketchy operation.
    All this could be avoided if they just hired some more help. I am sure given this economy, there are many people out there just willing to get a new job. Go on Patty and Co. break open the bank and get a few extra hands to help out there.

  9. #609
    Ursula's Avatar
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    Default Re: The Perfumed Court

    @ stanmar - you are assuming a lot and have no actual proof of that.
    There are no answers, only choices. (Stanislav Lem)

  10. #610
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    Default Re: The Perfumed Court

    Stanmar, I just ordered from them 07/15/12 and received it 5 days later 07/20/12 and it was a fairly large order. 5 days is extremely fast, so I guess you're off on all your assumptions. All companies have glitches here and there. Try dealing with them directly and I'm sure you will get your problem taken care of. They are a stellar company and I've NEVER had a problem with them. (Not affiliated with The Perfumed Court)
    Currently wearing: 28 La Pausa by Chanel

  11. #611
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    Default Re: The Perfumed Court

    Stanmar - no song and dance here about USPS, I'm in Canada - but I do know that both USPS and Canada Post are usually damn slow when it comes to regular mail, there are lovely surprises when something comes fast.... but normally it's all pokey service. And about Perfumed Court, no - not sketchy at all. I have never failed to get my packages here, and if ever had questions, they alway got back to me. I'm certainly not affiliated with PC either.

  12. #612

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    Default Re: The Perfumed Court

    The concerns expressed in my previous post have all but been confirmed by an email received from the TPC customer service dept. In that message the csr there stated it is standard policy at TPC to print out mailing labels far in advance of any items actually been shipped. Instead of preparing an order and then making the mailing label at the last stage of processing, TPC does things clearly different. Again I love TPC for their huge selection. I just wish I could go in there and come up with a better process for shipping and order fulfillment .

  13. #613

    Default Re: The Perfumed Court

    I have never had any problems with items neither from TPC nor from STC.
    Visit my Norwegian blog
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    Mary Cantwell
    Currently wearing: DKNY Women by Donna Karan

  14. #614

    Default Slow shipping with The Perfumed Court

    I recently placed an order at The Perfumed Court after debating quite some time on what to get. I was excited that one of the decanters is from the same state as I reside in so maybe I would receive my samples quickly.

    It has been been 9 days since I placed the order (7 business days). I haven't received any shipping emails and it looks to still be in processing on their website. Their website shows everything that I ordered to be in stock.

    I sent them an email 4 days ago and yesterday. I have yet to receive any email response addressing my concerns.

    Is this common practice for The Perfume Court (slow shipping and lack of customer service)?

    Should I be concerned?

    I love the fact that they have many frags that I can sample but I don't know if I will ever order from them again. Other sites seem to be able to ship out samples withing 3 business days and return your emails.

  15. #615

    Default Re: Slow shipping with The Perfumed Court

    I've had pretty good communications with TPC recently when I sent them an inquiry by email. Shipping always takes a little while, though. Can you give them a call?

  16. #616

    Default Re: Slow shipping with The Perfumed Court

    Tell me about it. We've been waiting for over 2 business weeks and it just shipped yesterday.

  17. #617
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    Default Re: Slow shipping with The Perfumed Court

    Shipping is a bit slow, IMO (just received a sample I ordered yesterday from an order placed 2 weeks ago), but they get it done in the end...
    Current Top Favorites:
    1) Portrait of a Lady original formula (EdP Frédéric Malle)
    2) Giorgio for Men vintage/V.I.P. for Men (Giorgio Beverly Hills)
    3) Dia Man vintage edt (Amouage)
    4)
    Anat Fritz Original Formula and Classical (Anat Fritz) - tie
    4) Lalfeorosa (O'driù) - tie

    6)
    Les Nombres d'Or Vetyver (Mona di Orio)
    7) Captain vintage (Molyneux)
    8) Tzora (Anat Fritz)
    9) Javanese Patchouli (Zegna) - tie
    9) Monsieur de Givenchy vintage (Givenchy) - tie
    9) Coeur de Vetiver Sacré (L'Artisan) - tie
    9) X for Men (Clive Christian) - tie
    9) Patou pour Homme Privé (Jean Patou) - tie
    9) Oud Shamash (The Different Company) - tie

  18. #618
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    Default Re: Slow shipping with The Perfumed Court

    I believe it's because of the recent big labor day holiday sale that they had, in which they received hundreds of orders. On their Facebook page, they're asking for their customers to be patient on receiving their orders.

  19. #619

    Default Re: Slow shipping with The Perfumed Court

    I guess if I would have known, I would have ordered elsewhere. I am one of those people that if I order something, I expect to have it ASAP.

    I just wish they would have returned my email. If they just said that we are overwhelmed by our labor day sale and to please be patient. Sorry for the inconvenience. Maybe even throw in a few complimentary samples or upgrade all the sizes for free. That would have been a nice gesture and would have gotten a customer for life.

    So I guess not only did I miss the labor day sale, I have to wait several weeks to get my order.

  20. #620

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    Default Re: Slow shipping with The Perfumed Court

    Well there is always Luckyscent and Surrendertochance.com as other viable options . Faster shipping from both compared to TPC.

  21. #621

    Default Re: Slow shipping with The Perfumed Court

    PC is located in multiple places because, I believe, it is a co-op between a few people. I have made orders in the past and received envelopes from 3 different return address locations.

    PC has never been famous for their speed. Just like Luckyscent is not famous for good prices or large samples.

    Perfumed court also seems to tale FOREVER to answer emails...if they answer them at all.

  22. #622
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    Default Re: Slow shipping with The Perfumed Court

    This has been well chronicled here and has been going on for several months now. The problems reportedly started after some kind of in-fighting between the three owners. Some of them left TPC and formed Surrendertochance.com, which, I must say, is much better and faster.

    You WILL eventually get your order from TPC, but I use them only as a last resort. Surrender To Chance has excellent communication and are very fast with shipping.

  23. #623

    Default Re: Slow shipping with The Perfumed Court

    Quote Originally Posted by walkdogg View Post
    PC is located in multiple places because, I believe, it is a co-op between a few people. I have made orders in the past and received envelopes from 3 different return address locations.

    PC has never been famous for their speed. Just like Luckyscent is not famous for good prices or large samples.

    Perfumed court also seems to tale FOREVER to answer emails...if they answer them at all.
    . I think luck scent has fair prices.

    Quote Originally Posted by RedRaider430 View Post
    This has been well chronicled here and has been going on for several months now. The problems reportedly started after some kind of in-fighting between the three owners. Some of them left TPC and formed Surrendertochance.com, which, I must say, is much better and faster.

    You WILL eventually get your order from TPC, but I use them only as a last resort. Surrender To Chance has excellent communication and are very fast with shipping.
    . I found out about Surrender to Chance after I ordered my sample. They will be getting my money next time.

  24. #624

    Default Re: Slow shipping with The Perfumed Court

    I just ordered some stuff off TPC..I hope it doesn't take too long. Oh well. What to do?
    Currently wearing: Sahara Noir by Tom Ford

  25. #625
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    Default Re: Slow shipping with The Perfumed Court

    Ordered 5 samples over a week ago and wanted to add one more to the list...no response to two emails. They usually do respond to a question.

    It is only a $20 order but I was excited to get them. Who knows how long it will take and I am leaving soon on a trip.

  26. #626
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    Default Re: Slow shipping with The Perfumed Court

    I'm pretty pissed. I found out about this not an hour after I placed my order. I was hoping to get samples so I can test out fall/winter frags, but by the time these get to me, it'll be mid October. Then, by the time a split fills up, gets ordered, and shipped out it'll be like...December.

    Lovely.

  27. #627
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    Default Re: Slow shipping with The Perfumed Court

    I ordered recently after a long hiatus from buying decants. They didn't have shipping info for me for a week and when I emailed them I got boilerplate note refering me to their standards and practices regarding shipping. The next day I got an email with shipping info and after waiting two weeks I finally got my decants. I ordered from their biggest competitor yesterday morning and got a shipping email last night. Goodbye Perfumed Court.
    Currently wearing: Jacomo de Jacomo by Jacomo

  28. #628
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    Default Re: Slow shipping with The Perfumed Court

    I wanted samples of TDC De Bachmakov and Hermessence Vetiver Tonka; no other site carried both of these so I had no choice but to order them from TPC. I noticed though that I was charged only $3.95 for shipping when I used to get charged $5.95 (and the website still says shipping to Canada is $5.95). I just placed the order on Monday so will see how long it takes. If I'm unhappy with the shipping time I'll buy from STC in the future whenever I can, but I unfortunately don't think I'd be able to sever myself from TPC entirely. It seems there was a bit of an inventory split when STC started and as a result there are some perfumes only TPC has, and some only STC has.

  29. #629

    Default Re: Slow shipping with The Perfumed Court

    Quote Originally Posted by fredricktoo View Post
    I ordered recently after a long hiatus from buying decants. They didn't have shipping info for me for a week and when I emailed them I got boilerplate note refering me to their standards and practices regarding shipping. The next day I got an email with shipping info and after waiting two weeks I finally got my decants. I ordered from their biggest competitor yesterday morning and got a shipping email last night. Goodbye Perfumed Court.
    Yeah I am going to be using their competitor from now on. I too received a boilerplate note referring me to there standards. They even underline or boldfaced up to 7 business days to ship. It actually went over the 7 business days. They didnt seem to care about my order.
    They also stated that they have received many recently orders that were much more expensive than mine. That rubbed me the wrong way. Just because I only ordered 5 samples, it was as if my order wasn't as important to them as the larger orders.

    So that was the first and last time I order for the perfumed court? If they would have added a few additional samples or at least apologized in a sincere manner, it would have been different.

  30. #630

    Default Re: Slow shipping with The Perfumed Court

    I got my samples several days ago..they were having a sale..so it was a little slow due to all the orders placed..but it didn't bother me too much. There was great communication and apologies(sounded pretty sincere) about the delay. They seem really nice.
    Currently wearing: Sahara Noir by Tom Ford

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