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  1. #661
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    Default Re: The Perfumed Court

    Quote Originally Posted by Kaelee View Post
    Aw man, me to. I ordered a bunch of samples last week on a recommendation from another site (I hadn't found Basenotes yet). Granted, the timezones listed on TPC ARE East Coast time zones and there is a hurricane going on over here right now. But I really hope I don't have a bad experience like some of you all have been having. I didn't spend all that much money (I'll be mad if I lose it though) but I WANT MY SAMPLES!!!!! I haven't gotten past the 1-7 business days they say for processing though, I'll keep you all updated on how it goes.
    I would not count on getting your samples for a long time and not because of the hurricane. After two weeks my order was finally marked completed last Friday. But it was a trick, I just checked tracking on post office website and it said they had only received notice there would be a shipment and they had not received the package. I sent an email early last week asking for a prospective shipping date, no response.

    While other here have received professional treatment from PC, I have not. I will not order from them again. Yes they have a great selection but terrible customer service. At least they could respond to my inquiry and give me an honest answer on shipping.

    I just checked the post office site and it says 'electronic information received 11/27', but still they have not sent the package. I ordered 10/16.

    Good luck Kaelee, I hope your order processes faster than mine. After the long wait for them to get around to shipping my juice I have to wait for it to make its way across the Pacific, but that should be less than 1 week.
    Last edited by Keithmax; 29th October 2012 at 11:03 PM. Reason: updated info
    Currently wearing: Chypre Palatin by MDCI

  2. #662
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    Default Re: The Perfumed Court

    Quote Originally Posted by Keithmax View Post
    I would not count on getting your samples for a long time and not because of the hurricane. After two weeks my order was finally marked completed last Friday. But it was a trick, I just checked tracking on post office website and it said they had only received notice there would be a shipment and they had not received the package. I sent an email early last week asking for a prospective shipping date, no response.

    While other here have received professional treatment from PC, I have not. I will not order from them again. Yes they have a great selection but terrible customer service. At least they could respond to my inquiry and give me an honest answer on shipping.

    I just checked the post office site and it says 'electronic information received 11/27', but still they have not sent the package. I ordered 10/16.
    Yikes! Well, I certainly hope it goes better than that for me. I wish I'd found this site before ordering from them. They came pretty highly recommended (and apparently were, before this yea.)

  3. #663
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    Default Re: The Perfumed Court

    Quote Originally Posted by Kaelee View Post
    Yikes! Well, I certainly hope it goes better than that for me. I wish I'd found this site before ordering from them. They came pretty highly recommended (and apparently were, before this yea.)
    I feel the same I need to be more patient and due my due diligence. Good luck!
    Currently wearing: Chypre Palatin by MDCI

  4. #664
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    Default Re: The Perfumed Court

    Quote Originally Posted by Keithmax View Post
    I feel the same I need to be more patient and due my due diligence. Good luck!
    It is normal for the shipping info to be submitted before they actually take the package to the PO though. A lot of companies do this, they print the label, PO sends you an email and they send an email, etc. THEN they take it to the PO.

  5. #665
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    Default Re: The Perfumed Court

    No, it's not normal....except for TPC.

  6. #666
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    Default Re: The Perfumed Court

    Quote Originally Posted by RedRaider430 View Post
    No, it's not normal....except for TPC.
    Almost every online company I've dealt with has tended to do this. At least small companies/individuals (etsy sellers and such.) I'll frequently get a shipping notice that the info has been received by the post office and the next day or the day after it actually gets shipped.

  7. #667
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    Default Re: The Perfumed Court

    My order still has not been received by the post office and now their website is down for several days while it is updated. This is concerning. Still no response to my last email from 10 days ago.
    Currently wearing: Chypre Palatin by MDCI

  8. #668
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    Default Re: The Perfumed Court

    Quote Originally Posted by Keithmax View Post
    My order still has not been received by the post office and now their website is down for several days while it is updated. This is concerning. Still no response to my last email from 10 days ago.
    Damn. And there's no way to cancel orders or contact them is there?

    Oh well. I'm only out $23 if something happens. Live and learn (what bugs me is that I went to the site on glowing recommendations from other people.)

    And yea. A day or even two is normal between shipping label being printed and post office receiving the package (usually only happens with smaller businesses). But it's generally only a day MAYBE two at most, not almost a week.

  9. #669
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    Default Re: The Perfumed Court

    Progress. The post office site shows they received the package Nov 3. It say it has left the sort facility so I hope it's flying it's way to Seoul now.
    Currently wearing: Chypre Palatin by MDCI

  10. #670
    Super Member nomdeplume's Avatar
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    Default The Perfumed Court (TPC) - down/gone?

    Anybody know what's going on with them. Their site says temporarily closed. I'd made an order almost two weeks ago, have heard nothing, can't check the status, and nobody is returning emails.

    Are they gone?, thinking I should cancel. I know they 'can' be slow with shipping, but this is a bit irksome, feel kinda left out in the dark all of a sudden etc...


  11. #671
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    Default Re: The Perfumed Court (TPC) - down/gone?

    I don't think there's a way TOO cancel an order especially with their site down.

    I have a feeling you'll get your samples/decants...eventually. I'm in the same boat you are. They were highly recommended at another site and I wasn't aware of the problems with them until I had already ordered.

  12. #672
    Super Member nomdeplume's Avatar
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    Default Re: The Perfumed Court (TPC) - down/gone?

    I used Posh Peasent yesterday, got confirm emails after purchase, got a shipping notice today. Feels like WOW in comparison.

  13. #673
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Temporarily Closed
    We are making minor updates to our storefront and will be back soon. Do not worry, we are still processing all of the orders we have already received.
    I'm inclined to believe that I will get my purchases, eventually. The Perfumed Court was never the fastest to begin with.
    Currently wearing: Sel Marin by Heeley

  14. #674
    Dependent L'Homme Blanc Individuel's Avatar
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Quote Originally Posted by Darjeeling View Post
    I'm inclined to believe that I will get my purchases, eventually. The Perfumed Court was never the fastest to begin with.
    Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement. Understatement.

    The last time I ordered from them, I got a confirmation email saying they were PROCESSING my order a week after I'd hoped it would arrive at my door. PROCESSING. They hadn't even shipped it yet. Man, was I steamed. Oh, the things we put up with for the sake of being able to sample scents.
    "Follow your nose. It always knows." -- Toucan Sam

  15. #675
    Dependent Darjeeling's Avatar
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    Default Re: The Perfumed Court (TPC) - down/gone?

    In this day and age where we are used to Amazon levels of service, I find so many people rage when they encounter anything less.
    Caveat emptor and all that. I knew what I was getting into when I ordered, and I'm willing to make allowances for, what I believe to be, a one (wo)man operation. I agree that people do put up with a lot and do a lot on trust just to be able to sample scents or purchase decants from a split.
    Currently wearing: Sel Marin by Heeley

  16. #676
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Quote Originally Posted by Darjeeling View Post
    In this day and age where we are used to Amazon levels of service, I find so many people rage when they encounter anything less.
    Caveat emptor and all that. I knew what I was getting into when I ordered, and I'm willing to make allowances for, what I believe to be, a one (wo)man operation. I agree that people do put up with a lot and do a lot on trust just to be able to sample scents or purchase decants from a split.
    I was just thinking about this today. We used to get a catalog, have to fill out an order form, mail it in, wait for processing and shipping. We took several days to select what we wanted to buy...the whole process took a month sometimes more! lol Now if it doesn't happen instantly, we're upset. Amazing how times have changed...

  17. #677

    Default Re: The Perfumed Court (TPC) - down/gone?

    TPC always has come through for me. I am sure they will be back up soon. I hope so anyway. I was thinking about placing an order ... guess we will wait and see about that!!!

  18. #678

    Default Re: The Perfumed Court (TPC) - down/gone?

    In the past few months so many complaints about TPC on other forums, items taking up to a month to arrive etc. On MUA last week people actually asking if it was because of Sandy???? One had sent an order on the 9th October and still no sign of it.
    DONNA

  19. #679
    Super Member nomdeplume's Avatar
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Quote Originally Posted by Darjeeling View Post
    Temporarily Closed
    We are making minor updates to our storefront and will be back soon. Do not worry, we are still processing all of the orders we have already received.
    I'm inclined to believe that I will get my purchases, eventually. The Perfumed Court was never the fastest to begin with.
    Interesting, that is not what the site said before yesterday, just temp. closed due to site renovations, without the 'Don't worry' addage. They must be getting wind the natives are restless.

    I don't mind waiting if I 'know' I'm waiting, got skiddish it was maybe something else. Back in the holding pattern.

  20. #680
    Super Member Hayven's Avatar
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Quote Originally Posted by Darjeeling View Post
    In this day and age where we are used to Amazon levels of service, I find so many people rage when they encounter anything less.
    Caveat emptor and all that. I knew what I was getting into when I ordered, and I'm willing to make allowances for, what I believe to be, a one (wo)man operation. I agree that people do put up with a lot and do a lot on trust just to be able to sample scents or purchase decants from a split.
    I'm glad I'm not alone in thinking this. I just hope the owner doesn't get burned out.

  21. #681

    Default Re: The Perfumed Court (TPC) - down/gone?

    I've never had trouble with Perfumed Court and believe those folks are honest and will eventually fill all their orders, even if they do eventually shut down (although there's nothing to indicate that's the case). They have no reason NOT to. But I would also like to put in another plug for Posh Peasant. Terrific service, super fast shipping.

  22. #682
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Quote Originally Posted by nomdeplume View Post
    Interesting, that is not what the site said before yesterday, just temp. closed due to site renovations, without the 'Don't worry' addage. They must be getting wind the natives are restless.

    I don't mind waiting if I 'know' I'm waiting, got skiddish it was maybe something else. Back in the holding pattern.
    Actually, it's had that "don't worry" message for as long as I've known it's been down. It was definitely there yesterday, unless she removed it and then put it back up there again.

  23. #683
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    Default Re: The Perfumed Court (TPC) - down/gone?

    I have no dog in this fight, but after reading so many complaints, and the web is inundated with them about their service or lack thereof.

    What amazes me about this whole situation is just how many people continue to give them a break. Let's get real folks, it should not take two to three weeks to fill an order. Maybe the owner is a one women show, but that is no excuse, and do not feel bad for her.

    There are 22 million people in this country unemployed or under-employed, and no offense intended to anyone, this job is not rocket science. It shouldn't take longer than several days to get someone up to speed to put some liquid in a bottle, label it and ship it.

    What makes TPC so special that people are willing to wait three weeks just for them to mail your order?

    If you are that busy, hire the staff necessary to fulfill your orders. Show your customers the same loyalty they are showing you by getting it done.

    I own a small business, and know all to well what it can be like when we are overwhelmed with orders, but I will never, ever sacrifice my responsibility to my customers to take care of their orders in a timely manner.

    There are other people out there that do the same as TPC, that appears to do a much better job at it, so why continue to show the loyalty, when TPC is not doing the same for you by not taking care of their responsibility in a timely manner.

    /Rant
    Last edited by PalmBeach; 8th November 2012 at 04:31 PM.

  24. #684
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Quote Originally Posted by PalmBeach View Post
    I have no dog in this fight, but after reading so many complaints, and the web is inundated with them about their service or lack thereof.

    What amazes me about this whole situation is just how many people continue to give them a break. Let's get real folks, it should not take two to three weeks to fill an order. Maybe the owner is a one women show, but that is no excuse, and do not feel bad for her.

    There are 22 million people in this country unemployed or under-employed, and no offense intended to anyone, this job is not rocket science. It shouldn't take longer than several days to get someone up to speed to put some liquid in a bottle, label it and ship it.

    What makes TPC so special that people are willing to wait three weeks just for them to mail your order?

    If you are that busy, hire the staff necessary to fulfill your orders. Show your customers the same loyalty they are showing you by getting it done.

    I own a small business, and know all to well what it can be like when we are overwhelmed with orders, but I will never, ever sacrifice my responsibility to my customers to take care of their orders in a timely manner.

    There are other people out there that do the same as TPC, that appears to do a much better job at it, so why continue to show the loyalty, when TPC is not doing the same for you by not taking care of their responsibility in a timely manner.

    /Rant
    This. If I'd heard the bad and the ugly before I placed my order, I wouldn't have. I probably won't order from TPC again, either. I ordered on the 25th of October and my order still hasn't shipped yet. She does state 1-7 days and another 1-3 beyond that because she's backed up with orders. So that's 2-10 days. It's been longer than that.

  25. #685
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    Default Re: The Perfumed Court (TPC) - down/gone?

    Quote Originally Posted by donna255 View Post
    In the past few months so many complaints about TPC on other forums, items taking up to a month to arrive etc. On MUA last week people actually asking if it was because of Sandy???? One had sent an order on the 9th October and still no sign of it.
    Not a good sign.

  26. #686

    Default ***** WHERE IS fed malle musc rav and TF tobacco vanille !?!?!?!

    Hello all,

    I recently ordered sample of Musc Ravageur and TF tobacco Vanille from theperfumecourt and its been 2 weeks and no word from them... HORRIBLE... Will never do business with them..

    That being said.. I still need those samples.
    Anyone know the cheapest place where I can get atleast 1.5 ml of both scents? coolold:
    Last edited by socalwoman; 9th November 2012 at 11:47 AM.

  27. #687
    Dependent Darjeeling's Avatar
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    Default Re: ***** WHERE IS fed malle musc rav and TF tobacco vanille !?!?!?!

    All standard procedure. I'd be surprised to receive orders from TPC in under 3 weeks at the best of times (although I am overseas). When I ordered recently there was a note on the site orders were taking longer than usual to fulfill, so...
    Currently wearing: Sel Marin by Heeley

  28. #688

    Default Re: ***** WHERE IS fed malle musc rav and TF tobacco vanille !?!?!?!

    It looks like their domain is registered in Pennsylvania, so they may have been affected by the super storm. It's kind of a mess over there right now.

  29. #689
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    Default Re: ***** WHERE IS fed malle musc rav and TF tobacco vanille !?!?!?!

    It's the hurricane. I had a split of Creed Pure White on the way that took over two weeks. Also still waiting for my Habit Rouge. We will probably see more of this as the Post Office goes broke.

  30. #690
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    Default Re: ***** WHERE IS fed malle musc rav and TF tobacco vanille !?!?!?!



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