Thread: The Perfumed Court
While other here have received professional treatment from PC, I have not. I will not order from them again. Yes they have a great selection but terrible customer service. At least they could respond to my inquiry and give me an honest answer on shipping.
I just checked the post office site and it says 'electronic information received 11/27', but still they have not sent the package. I ordered 10/16.
Good luck Kaelee, I hope your order processes faster than mine. After the long wait for them to get around to shipping my juice I have to wait for it to make its way across the Pacific, but that should be less than 1 week.
Last edited by Keithmax; 30th October 2012 at 12:03 AM. Reason: updated info
No, it's not normal....except for TPC.
My order still has not been received by the post office and now their website is down for several days while it is updated. This is concerning. Still no response to my last email from 10 days ago.
Oh well. I'm only out $23 if something happens. Live and learn (what bugs me is that I went to the site on glowing recommendations from other people.)
And yea. A day or even two is normal between shipping label being printed and post office receiving the package (usually only happens with smaller businesses). But it's generally only a day MAYBE two at most, not almost a week.
Progress. The post office site shows they received the package Nov 3. It say it has left the sort facility so I hope it's flying it's way to Seoul now.
Anybody know what's going on with them. Their site says temporarily closed. I'd made an order almost two weeks ago, have heard nothing, can't check the status, and nobody is returning emails.
Are they gone?, thinking I should cancel. I know they 'can' be slow with shipping, but this is a bit irksome, feel kinda left out in the dark all of a sudden etc...
I don't think there's a way TOO cancel an order especially with their site down.
I have a feeling you'll get your samples/decants...eventually. I'm in the same boat you are. They were highly recommended at another site and I wasn't aware of the problems with them until I had already ordered.
I used Posh Peasent yesterday, got confirm emails after purchase, got a shipping notice today. Feels like WOW in comparison.
I'm inclined to believe that I will get my purchases, eventually. The Perfumed Court was never the fastest to begin with.Temporarily Closed
We are making minor updates to our storefront and will be back soon. Do not worry, we are still processing all of the orders we have already received.
The last time I ordered from them, I got a confirmation email saying they were PROCESSING my order a week after I'd hoped it would arrive at my door. PROCESSING. They hadn't even shipped it yet. Man, was I steamed. Oh, the things we put up with for the sake of being able to sample scents.
Tom Ford Extreme
Hanae Mori HM EDT
Terre d'Hermes Parfum
In this day and age where we are used to Amazon levels of service, I find so many people rage when they encounter anything less.
Caveat emptor and all that. I knew what I was getting into when I ordered, and I'm willing to make allowances for, what I believe to be, a one (wo)man operation. I agree that people do put up with a lot and do a lot on trust just to be able to sample scents or purchase decants from a split.
TPC always has come through for me. I am sure they will be back up soon. I hope so anyway. I was thinking about placing an order ... guess we will wait and see about that!!!
In the past few months so many complaints about TPC on other forums, items taking up to a month to arrive etc. On MUA last week people actually asking if it was because of Sandy???? One had sent an order on the 9th October and still no sign of it.
I don't mind waiting if I 'know' I'm waiting, got skiddish it was maybe something else. Back in the holding pattern.
I've never had trouble with Perfumed Court and believe those folks are honest and will eventually fill all their orders, even if they do eventually shut down (although there's nothing to indicate that's the case). They have no reason NOT to. But I would also like to put in another plug for Posh Peasant. Terrific service, super fast shipping.
I have no dog in this fight, but after reading so many complaints, and the web is inundated with them about their service or lack thereof.
What amazes me about this whole situation is just how many people continue to give them a break. Let's get real folks, it should not take two to three weeks to fill an order. Maybe the owner is a one women show, but that is no excuse, and do not feel bad for her.
There are 22 million people in this country unemployed or under-employed, and no offense intended to anyone, this job is not rocket science. It shouldn't take longer than several days to get someone up to speed to put some liquid in a bottle, label it and ship it.
What makes TPC so special that people are willing to wait three weeks just for them to mail your order?
If you are that busy, hire the staff necessary to fulfill your orders. Show your customers the same loyalty they are showing you by getting it done.
I own a small business, and know all to well what it can be like when we are overwhelmed with orders, but I will never, ever sacrifice my responsibility to my customers to take care of their orders in a timely manner.
There are other people out there that do the same as TPC, that appears to do a much better job at it, so why continue to show the loyalty, when TPC is not doing the same for you by not taking care of their responsibility in a timely manner.
Last edited by PalmBeach; 8th November 2012 at 05:31 PM.
I recently ordered sample of Musc Ravageur and TF tobacco Vanille from theperfumecourt and its been 2 weeks and no word from them... HORRIBLE... Will never do business with them..
That being said.. I still need those samples.
Anyone know the cheapest place where I can get atleast 1.5 ml of both scents? coolold:
Last edited by socalwoman; 9th November 2012 at 12:47 PM.
All standard procedure. I'd be surprised to receive orders from TPC in under 3 weeks at the best of times (although I am overseas). When I ordered recently there was a note on the site orders were taking longer than usual to fulfill, so...
It looks like their domain is registered in Pennsylvania, so they may have been affected by the super storm. It's kind of a mess over there right now.
It's the hurricane. I had a split of Creed Pure White on the way that took over two weeks. Also still waiting for my Habit Rouge. We will probably see more of this as the Post Office goes broke.