Thanks to everyone for advice!
Finally I was able to contact Florence by phone (this morning)
and I have to say, she's really very friendly lady. I called
+41 27 321 27 92 and she answered me immidiatelly.
I gave her my address and my order/payment details.
She asked me too if I would like to get samples of Nejma parfums.
Anyway, I sent my details to their new e-mail address firstname.lastname@example.org
and I hope, she'll solve problems with my order. As she said,
their old e-mail address email@example.com is no more valid.