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View Poll Results: I ordered from the Swiss Montale Shop and...

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  • Got my package in a reasonable amount of time

    24 55.81%
  • Got my package after a month or so

    6 13.95%
  • Have yet to receive anything--even an email response

    6 13.95%
  • Had a different experience

    7 16.28%
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  1. #1

    Default The Crazy Montale Sale- Your Experience

    Almost a month ago, I ordered almost $200 worth of fragrances from the Swiss Montale Shop-- and so far, like many other people have received nothing except dodgy "service" from "Florence" when I call or write.

    I was hoping to find out just how many people are still awaiting deliveries from this shop, and how many people actually received their packages.

  2. #2

    Default Re: The Crazy Montale Sale- Your Experience

    I got my order one week later. Made a new order and again, one week later I got my stuff.

    So, maybe I'm one of the few who had a positive experience.

  3. #3

    jrd4t's Avatar
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    Default Re: The Crazy Montale Sale- Your Experience

    3 orders, 1 of which after the site went down. First order took 10 days, other two took 1 week. Don't worry, it'll come eventually.. I've had things take 6 weeks to get to me before even from UK. I don't think anyone is a rat here.. perhaps just a cast of mail going through countless hands.
    I'm a colognosaurus. Rawr!
    Currently wearing: China White by Nasomatto

  4. #4

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by jrd4t View Post
    3 orders, 1 of which after the site went down. First order took 10 days, other two took 1 week. Don't worry, it'll come eventually.. I've had things take 6 weeks to get to me before even from UK. I don't think anyone is a rat here.. perhaps just a cast of mail going through countless hands.
    I don't have any problems with how long it takes something to arrive. But they angered me when I took the effort to call them during THEIR business hours-- and they told me they'd send me an email "in five minutes." And this was over a week ago-- they never sent me that email (nor did they ever intend to). It seems like a kind of "piss off" attitude. I'm sure they run a legit business and I doubt they're trying to rip people off. But they do need to keep their word.

  5. #5

    Default Re: The Crazy Montale Sale- Your Experience

    I placed 3 orders and happily everything arrived in less than 2 weeks. They did rip me off on the first order though. I paid for express shipping but they only sent it priority. The freebies made up for it I guess.
    I everyones' missing in transit stuff turns up!

  6. #6

    Default Re: The Crazy Montale Sale- Your Experience

    I bought and received two separate orders in a 2 week time period. No problems.

    TNMA
    "Why not seize the pleasure at once?"
    -- Jane Austen (Sun, and Mercury in Sagittarius)

  7. #7

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by Indie_Guy View Post
    Almost a month ago, I ordered almost $200 worth of fragrances from the Swiss Montale Shop.
    All this talk about you not receiving your package yet.....at least tell us what you ordered?....unless you mentioned it but I didn't see it..then sorry...but would be nice to know what you're expecting.

    OH....did a post history check..found out it was Black Aoud & Aoud Lime...nice!!!! sorry about the wait...I know it's a bit of a pain...I personnaly decided recently to pay for the slightly overpriced perfumes here then hassale with online stores...hope you receive it soon...try not to worry too much...makes things worse.
    Last edited by nsamadi; 29th October 2007 at 06:47 PM.

  8. #8

    Default Re: The Crazy Montale Sale- Your Experience

    I've placed an order on Oct. 2nd. Never received an order confirmation or shipping confirmation. On the phone (after many failing attempts) Florence checked and told me it was shipped on Oct. 5th.
    The order NEVER made it here.

    Last Monday I spoke with Florence again and she agrees to re-ship. She did so on the very same day (Oct. 22nd) and my order (the replacement one) arrived today!
    Everything I ordered plus nice extras.

    Original order never arrived. I am still convinced that it is either stuck in customs or got lost due to mis-spelled address or missing zipcode.

    I hope everyone will receive their orders soon.

  9. #9

    Default Re: The Crazy Montale Sale- Your Experience

    If you noticed on their website, for US customers, the zip code entry was messed up. For both of my orders, my zip code was missing altogether but fortunately both arrived timely. However, that doesn't mean it didn't mess up anything for anyone else.

    TNMA
    "Why not seize the pleasure at once?"
    -- Jane Austen (Sun, and Mercury in Sagittarius)

  10. #10
    Joie's Avatar
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    Default Re: The Crazy Montale Sale- Your Experience

    Just like Mishel, I've ordered on Oct. 2nd, my credit card was charged on 3rd, but no shipping confirmation. All of my email inquiries went unanswered. I am still waiting for my order to arrive.

    Florence finally replied my emails this morning and said she'll send my order today. I was ready to contact my credit card company this week, but I'll wait another week or two...

    My 2 previous orders from them arrived within 5 business days with Priority shipping.

  11. #11

    Default Re: The Crazy Montale Sale- Your Experience

    I wonder if their computer crashed or something shortly after the 2nd, if that's when all of you who had problems ordered.

    I ordered twice, and each time took about 2 weeks.
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  12. #12

    Default Re: The Crazy Montale Sale- Your Experience

    I placed my order on October 4 and used Paypal. I didn't get a receipt or a confirmation email or anything from them! My money just vanished from my account. I have written many times (no idea how many) and finally last week I spoke with Florence 2. She asked for my information so I sent her my Paypal record of the transaction and she promised to respond right away. Well, that was a week ago. I have written another couple of times but I still haven't heard back. My first order was two weeks from the time I placed it until it arrived. The second one is the missing order. I should have left well enough alone and been happy but no...I was greedy and had to have more!

  13. #13

    Default Re: The Crazy Montale Sale- Your Experience

    I placed 3 seperate orders.The 3rd one arrived in just three days.The 1st and 2nd one didn't show up for nearly three weeks and I called Florence.She resent my 1st and 2nd orders (3 bottles) via fedex priority along with 5 free bottles!!!!

  14. #14

    Default Re: The Crazy Montale Sale- Your Experience

    Well, I've just been informed that they no longer have any Montales left in stock and she will refund me my money.

    I’m not impressed but I’m glad to get this fiasco over and done with. If I hear nothing from them by Friday, I'll be filing a claim with Paypal.

  15. #15
    gupts's Avatar
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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by Trebor View Post
    Well, I've just been informed that they no longer have any Montales left in stock and she will refund me my money.

    I’m not impressed but I’m glad to get this fiasco over and done with. If I hear nothing from them by Friday, I'll be filing a claim with Paypal.
    She has offered me a refund in her mail yesterday...I wanted to wait for another day ie. today to see if the package arrived...It didn't....now i've written to her to refund my money that i paid against both my orders...

    On both the occassions i paid through my credit card....I don't know how will she reimburse me? Will she credit the amount to my credit card? I've given my paypal too to make things easier....

    The worrying part is that she hasn't mailed back yet to talk about the refund. I hope i get my money back. I wish i had paid through paypal.


    gupts

  16. #16

    Default Re: The Crazy Montale Sale- Your Experience

    What really pisses me off is the eratic nature in which they operate. I made my order in September, while the website was still up and running, and still haven't received anything. If I lived in the US, maybe I'd be a tad more forgiving but I don't. Even with the UK postal strikes, it shouldn't have taken more than two weeks.

  17. #17

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    Default Re: The Crazy Montale Sale- Your Experience

    Mine took about a month. Montale is crazy overrated and I don't think I will be buying anything from them anymore.

  18. #18
    ROBERTO's Avatar
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    Default Re: The Crazy Montale Sale- Your Experience

    I use to call to their Paris boutique and i always received my orders within a couple of days, without any problems !

  19. #19

    Default Re: The Crazy Montale Sale- Your Experience

    Luckily, I still have my 50ml bottle of Black Aoud that I bought off Vijay, so I'm not sorely disappointed.

    I remember predicting that s**t would, at some point, hit the fan. However, the sale was during Ramadan and that somehow gave me the confidence to take the plunge. In hindsight, I shouldn't have bothered.

  20. #20

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by Nicolas V View Post
    Mine took about a month. Montale is crazy overrated and I don't think I will be buying anything from them anymore.
    It has been said before in the other lengthy thread, but this has nothing to do with Montale as a company! It is the store which sells them. It could be Creed, Chanel or Lynx they were selling...

  21. #21

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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by shifts View Post
    It has been said before in the other lengthy thread, but this has nothing to do with Montale as a company! It is the store which sells them. It could be Creed, Chanel or Lynx they were selling...
    Point taken. However, this doesn't relieve the fact that I feel their product is overrated and won't purchase anything from them anymore--whether it is from Paris, Switzerland, or Compton. I'm really not feeling their stuff and only bought it because of the sale.

  22. #22
    Kyra's Avatar
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    Default Re: The Crazy Montale Sale- Your Experience

    Perhaps the poll could use an option of "everything I knew I wanted had disappeared and I wasn't up for a blind buy of what was left"

  23. #23

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by Nicolas V View Post
    Point taken. However, this doesn't relieve the fact that I feel their product is overrated and won't purchase anything from them anymore--whether it is from Paris, Switzerland, or Compton. I'm really not feeling their stuff and only bought it because of the sale.
    Ooh - to each his/her own of course, but I don't feel like they're overrated at all - they're my 2nd favourite house after Lutens. I always wanted their fragrances but never ventured before the sale because of the prices.

    I wonder why so many peoples' packages got lost though - it seems quite extraordinary. I must have sent and recieved over 500 items of all kinds, and in all that, maybe two items were lost.

    Maybe they had an intense volume? I suspect they had some issues with their database or else they ran out of stock, and were just waiting for more or something which is why they sent them out so late.

    Quite obnoxious of them not to explain to anyone what was going on!
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  24. #24

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by GAIVS IVLIVS CAESAR View Post
    I wonder why so many peoples' packages got lost though - it seems quite extraordinary. I must have sent and recieved over 500 items of all kinds, and in all that, maybe two items were lost.
    I don't think the packages got lost, they probably never even shipped it out in the first case, probably forgot or something happen. Maybe just making an excuse or lie.

  25. #25

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by nsamadi View Post
    I don't think the packages got lost, they probably never even shipped it out in the first case, probably forgot or something happen. Maybe just making an excuse or lie.
    Yes, that's what I mean - I'd guess they maybe had a problem with their database so they lost many peoples' orders and didn't want to admit it, or else they ran out of things when they were tossing in free bottles, and took/charged alot of orders that they simply didn't have the stock for since people bought so much at once. I bet they had to buy from Montale Paris to fulfill the orders!

    Just a guess anyway... It'd have to be something embarassing for them not to explain it to all the angry/distraight customers!
    CAESAR SEEKS:
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  26. #26
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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by shifts View Post
    It has been said before in the other lengthy thread, but this has nothing to do with Montale as a company! It is the store which sells them. It could be Creed, Chanel or Lynx they were selling...
    Agreed that its the store who had all the problems while catering to the customers orders. Montale as a company is responsible for the activities of their representative stores. This store in Switzerland was not a corner shop selling Montale's illegally. It had its own website which was identical to the original Montale website and a lot of people wouldn't be able to tell the difference if it was the distributors website or the company's own website.

    All this chaos about people buying crazily during the sale has surely adversely affected Montale's reputation even if the bungling happened at one of its distributors. Montale would not want its customers to fight for the deliveries of their products or wait for their orders endlessly without being given complete shipping information.

    I would never buy from an online site paying with my credit card. I wouldn't buy if payment isn't through paypal because i do get some protection there. For me Montale was a formidible name is why i, without any hesitation punched my credit card number on their website. I had never dreamt that i would be subjected to this nighmare. Obviously it was the greed to own several Montale bottles at an average price comparable to that of average designer scents.

    It was just crazy to deal with them. It still is as i am fighting for a refund. The officials in Geneva would just not give any information and if you told them that you haven't got your parcel yet, they'd say 'Ok, maybe its lost. We will send you another one'. Is this some kind of a joke? Send you another parcel without making any effort to trace the earlier parcel; I think a lot of basenoters had to call them up to get their parcels resent. Some of them have reached, some of them haven't.

    I remember Sudsy having ordered a package as well. We will never know if that parcel got delivered or not. I don't know after how much struggle will i be able to pursue them for a refund.

    I had placed 2 orders.

    1st on 18th Sept
    2nd on 29th Sept

    None arrived. Did both the parcels got lost? Mind you i paid for Express shipping on both as these were expensive purchases.

    During the 2nd week in Oct i started calling them up to know the whereabouts of my parcels. They said, 'Oh, maybe they are lost. We will send you another one rightaway'. Ok believed them. They sent another one on the 16th of OCT they claim.

    Since i haven't received this yet, is this lost too?

    3 parcels gone missing to the same address in australia? Whereas all my ebay purchases from local and overseas sellers are getting delivered without any hassles.

    I will leave the interpretation of this episode to the members here.

    Bottomline: I think Montale, Paris is responsible for its distributors/representatives actions and their conduct.


    gupts

  27. #27

    Default Re: The Crazy Montale Sale- Your Experience

    Thing is though, there's no way for them to trace the parcels as they're sent without tracking. They can either say "sorry, we're not responsible for parcels shipped without insurance" which is what I think most retailers would say, or else they can say "I guess they must have gotten lost, we'll ship you a new order" which is pretty cool - however, something must be fishy if SO many orders got lost like that. I suspect you'll get yours eventually...

    Isn't it illegal to ship fragrance in the USA though? Maybe USPS is conficating them all?
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  28. #28

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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by GAIVS IVLIVS CAESAR View Post
    Thing is though, there's no way for them to trace the parcels as they're sent without tracking. They can either say "sorry, we're not responsible for parcels shipped without insurance" which is what I think most retailers would say, or else they can say "I guess they must have gotten lost, we'll ship you a new order" which is pretty cool - however, something must be fishy if SO many orders got lost like that. I suspect you'll get yours eventually...

    Isn't it illegal to ship fragrance in the USA though? Maybe USPS is conficating them all?
    I could be totally wrong, but isn't there a tracking number for every item shipped, regardless if it has insurance or not? I'm not talking about a letter in the mail, but boxes shipped internationally have customs forms and tracking numbers, at least this has been the case in my experience.
    You are not your perfume.

  29. #29

    Default Re: The Crazy Montale Sale- Your Experience

    Montale is no more overrated than all the other scents that are popular on BN.

    Looking at the results, it is an overwhelming majority for those who voted were satisfied. Including the top two options; its no contest...Montale shipped overseas within a month's time for 80% of the voters. There's the real story.

    TNMA
    "Why not seize the pleasure at once?"
    -- Jane Austen (Sun, and Mercury in Sagittarius)

  30. #30

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    Default Re: The Crazy Montale Sale- Your Experience

    I wouldn't call 59% an overwhelming majority. That would be known as an F+. The second option does not mean satisfied. It only tracks how long it took to arrive. I fell into that category and would not say that I was satisfied.

    For those that got their packages on time, that is excellent. But for those of us who were totally in the dark, with dead end phone calls, double charges, and no-response emails, our experience was a bit different.

    Don't get me wrong, I don't hate Montale, or have a Black Aoud punching bag or anything like that. It just wasn't a very good buying experience, that is all.
    You are not your perfume.

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