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View Poll Results: I ordered from the Swiss Montale Shop and...

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  • Got my package in a reasonable amount of time

    24 55.81%
  • Got my package after a month or so

    6 13.95%
  • Have yet to receive anything--even an email response

    6 13.95%
  • Had a different experience

    7 16.28%
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Results 31 to 60 of 72
  1. #31

    Default Re: The Crazy Montale Sale- Your Experience

    Nicolas V...good point. If I don't get my stuff this week, I am going to start requesting my money back. I will then call the Montale boutique in Paris and order my bottle of Black Aoud from them! I am not giving up on Montale at all!

  2. #32
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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by paintrman View Post
    Nicolas V...good point. If I don't get my stuff this week, I am going to start requesting my money back. I will then call the Montale boutique in Paris and order my bottle of Black Aoud from them! I am not giving up on Montale at all!

    I would be paranoid about getting to order Montale again even if its from Paris. I'd perhaps get one from a member here. All this depends on when i get my money back. Its not happening easily i think.

    Several mails for a refund and these people are quiet. Perhaps i will have to spend some bucks to get my bucks back.

    gupts

  3. #33

    Default Re: The Crazy Montale Sale- Your Experience

    Gupts. I called twice today hoping to speak with Florence but no luck. I got up at 3:00 this morning thinking that they would just have opened their store. They have an answering machine and are screening their calls! I left a message at 3:00 and then another one at 4:00. I have sent so many emails that I am getting used to them ignoring me! If I don't hear back from them soon, then I am going to start the process of filing a complaint with PayPal.

  4. #34

    Default Re: The Crazy Montale Sale- Your Experience

    I'm so sorry some of you got treated this way.
    The shop has just been good to me. I ordered twice-and recieved the parcels timely. Additionally I was gifted in a extraordinary manner!
    Altogether I ordered 4 -50 ml and 2- 100 ml bottles-at half price-and got on top of this 3 -50 ml and 3 -100 ml bottles plus a gift set containing three scents-and about 25 samples!

    The shop in Paris always sends their lovely 20 mls-and the samples I wish!

    Bonnie

  5. #35

    Default Re: The Crazy Montale Sale- Your Experience

    I wish i had ordered too...hindsight is a bitch .
    Last edited by knightowl; 1st November 2007 at 04:17 PM.
    Are you not entertained??? Is this not why you are here??

  6. #36
    gupts's Avatar
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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by paintrman View Post
    Gupts. I called twice today hoping to speak with Florence but no luck. I got up at 3:00 this morning thinking that they would just have opened their store. They have an answering machine and are screening their calls! I left a message at 3:00 and then another one at 4:00. I have sent so many emails that I am getting used to them ignoring me! If I don't hear back from them soon, then I am going to start the process of filing a complaint with PayPal.
    Paintrman...

    You stand on a better ground compared to me. I paid through my credit card and they are not responding to any of my mails. I called them up once yesterday and it goes on voicemail.

    Since you paid with paypal you can file a dispute and get your money back.
    I wonder how will i get my money back if they continue to behave like this.

    SOMEONE HELP PLEASE.....


    gupts

  7. #37

    Default Re: The Crazy Montale Sale- Your Experience

    Gupts: Can't you file a complaint with your credit card company? You were charged for good you never rec'd.

  8. #38

    Default Re: The Crazy Montale Sale- Your Experience

    I've just filed a Paypal dispute with them. I'll give them a few working days to reply before escalating it.

    Will keep you all posted.

  9. #39

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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by loungeboy View Post
    Gupts: Can't you file a complaint with your credit card company? You were charged for good you never rec'd.
    Honestly, this might be the way to go. Especially taking into consideration the fact that there is no communication between the parties. That is scary. I would certainly contact my credit card company.

    Good luck.
    Last edited by Nicolas V; 1st November 2007 at 08:58 PM.
    You are not your perfume.

  10. #40
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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by loungeboy View Post
    Gupts: Can't you file a complaint with your credit card company? You were charged for good you never rec'd.
    Quote Originally Posted by Nicolas V View Post
    Honestly, this might be the way to go. Especially taking into consideration the fact that there is no communication between the parties. That is scary. I would certainly contact my credit card company.

    Good luck.
    Can i do that even if i have paid my credit card bill? It was due at the end of last month and i paid the dues. Can i write to the CC company that this charge should be withdrawn since i didn't receive the goods?


    thanks guys for all your help but i surely need some advice here to help me get my money back.

    gupts

  11. #41

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    Default Re: The Crazy Montale Sale- Your Experience

    I would certainly give it a try. As much as I hate credit cards, when I had a similar issue they were very helpful. Contact them and see what happens.
    You are not your perfume.

  12. #42

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by gupts View Post
    Can i do that even if i have paid my credit card bill? It was due at the end of last month and i paid the dues. Can i write to the CC company that this charge should be withdrawn since i didn't receive the goods?


    thanks guys for all your help but i surely need some advice here to help me get my money back.

    gupts
    Heck yeah!
    Call them up and tell them you want to dispute charges. You aren't the first person to get stiffed using mailorder. The retailer signs an agreement with the CC companies to abide by certain standards and if they don't the CC companies want to know about.
    If you were fortunate enough to use AMEX I know they even take the charges off your account while they resolve the matter.
    Good luck!

  13. #43

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by loungeboy View Post
    Heck yeah!
    Call them up and tell them you want to dispute charges. You aren't the first person to get stiffed using mailorder. The retailer signs an agreement with the CC companies to abide by certain standards and if they don't the CC companies want to know about.
    If you were fortunate enough to use AMEX I know they even take the charges off your account while they resolve the matter.
    Good luck!

    Definately, Retailers and Etailers have agreement contracts with CC companies. They can be charged back the amount and that can be credited to your account. It may take some time, until the chargeback goes through. I do see one more problem with this. If they have closed the Bank account they used to sell the Montale scents and get payments for. Remember they are not a part of Montale , just a vendor. They shut down the web site which misled people into thinking they were part of Montale. If this is the case, then you need to give the CC company their new name, new web site address and physical address, phone number etc etc. This way even if they closed the bank account , the CC company may still be able to go after them.

    Not saying they are intentionally doing this, maybe they did ship it and are also frustated that shipping is taking so long. I don't think they can track international shipments if they used their Post Office. I know when I sent out international shipments the US Post office would not give me tracking #'s even when I asked for it.

    I sincerely hope this gets resolved for you, Gupts and for Paintrman and for anybody else that is going through this fiasco.
    Vijay"Maisonstinky"

  14. #44

    Default Re: The Crazy Montale Sale- Your Experience

    Happy Dia de los Muertos to all! An update...Florence finally answered one of my emails with the excuse that yesterday was a holiday and that is why it took so long to get back to me! Whatever! She said she was going to send me my money back. That's good news except she didn't do it. Maybe she means she will eventually send me my money back. This is what happens when you are greedy and you ignore the small voice that says this is too good to be true.

  15. #45

    Default Re: The Crazy Montale Sale- Your Experience

    Chances are she was initially snowed under with orders but is now snowed under with complaints!

  16. #46
    gupts's Avatar
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    Default Re: The Crazy Montale Sale- Your Experience

    Everyday i hope that the parcel might just come but it doesnt.

    I wonder how many more people here are awaiting there parcels or a refund.

    I know its me, Paintrman, Trebor...who else? Maybe we should all collectively write to them and intimidate them with the mighty power of basenotes


    gupts

  17. #47

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by gupts View Post
    Everyday i hope that the parcel might just come but it doesnt.

    I wonder how many more people here are awaiting there parcels or a refund.

    I know its me, Paintrman, Trebor...who else? Maybe we should all collectively write to them and intimidate them with the mighty power of basenotes


    gupts
    Hey, don't freak out just yet! I think we should wait and see what happens over the next couple of weeks before becoming really concerned about the situation. Just take comfort in the fact that you aren't alone.

    As for me, I'm just taking it as it comes.

  18. #48

    Default Re: The Crazy Montale Sale- Your Experience

    Hey guys, I feel bad that you didn't get your parcels and I did. It sucks that they ran out of fragrances-- I hope you get your money back. I think you will. Florence doesn't do a very good job of communicating. Still, she was really generous when she resent my order (though she screwed up and sent me White Aoud instead of Black Aoud-- which I'm overlooking since I prefer it, and I got two bottles of Aoud Lime (my fave).

    Every day I look on here hoping to see that your parcels have arrived, and it depresses me to see that they haven't. Still, there's always a chance that they still may turn up. You'll get your money back at some point. Even if you have to talk to your CC company or PayPal.

    Keep us updated, and good luck...

  19. #49

    Default Re: The Crazy Montale Sale- Your Experience

    If she really had sent my package a month ago, why was she so happy to refund my money (which she still hasn't, I might add)? Why didn't she just say that the mail is slow? Or, how about...be patient, it's on it's way? Or, blame the British Postal Service? It would seem that she never sent it. I felt the same when I heard that she was re-sending packages to people. Did anybody ever get two packages or double their order? I would guess not.
    Last edited by paintrman; 2nd November 2007 at 09:38 PM.

  20. #50
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    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by paintrman View Post
    If she really had sent my package a month ago, why was she so happy to refund my money (which she still hasn't, I might add)? Why didn't she just say that the mail is slow? Or, how about...be patient, it's on it's way? Or, blame the British Postal Service? It would seem that she never sent it. I felt the same when I heard that she was re-sending packages to people. Did anybody ever get two packages or double their order? I would guess not.
    Exactly...No one has come out here and acknowledged the receipt of 'repeat' parcels...If i were to believe her there are 3 packages in transit for me...

    The first one was sent 45 days ago
    The 2nd was sent 35 days ago
    The 3rd (that supposedly contains repeat contents of Parcel 1 and 2) was sent 18 days ago.

    Like Indie_guy said are these parcels tied to a tortoise's back and being sent. Or worse still on a snail's back? I mean 'slow' mail is supposed to be slow. It should reach at some point.

    I think any more delay in aggressively pursuing our refund will be a mistake.


    gupts

  21. #51

    Default Re: The Crazy Montale Sale- Your Experience

    In total agreement here.

    Well, I didn't receive anything from them - no e-mail, no refund nor my order. Based on their 'reluctance' to communicate to any of my e-mails, I've decided not to wait and escalate the matter. I made it clear to them that, if they didn't contact me by the end of today, I would file a claim - and now I have.
    Last edited by Trebor; 2nd November 2007 at 10:03 PM.

  22. #52

    Default Re: The Crazy Montale Sale- Your Experience

    You go boy! If she doesn't follow through with her promise to refund me, I will do the same.

  23. #53

    Default Re: The Crazy Montale Sale- Your Experience

    Florence promised me, when I phoned her on Tuesday. Now, how hard could it be to issue a refund within three working days?

  24. #54

    Default Re: The Crazy Montale Sale- Your Experience

    That's a good point about nobody receiving repeat parcels. Though I didn't get too mad about it (since I got some freebees), I DIDN'T get the Black Aoud I had ordered, but instead received White Aoud. I wasn't too mad because I had considered the possibility that I could eventually get the "lost" order. It does bum me out just a little, because I did want a Black Aoud-- even though I like the White Aoud. I was going to try to swap away one of my Aoud Limes, but have decided to hang onto it.

    I can't complain too much-- I got lucky, though it does bug me just a little that even though I got 2 free 100ml bottles of scents I like, I never got the Black Aoud that I had paid for. Oh well... Maybe ten years from now a bottle of Black Aoud will show up on my doorstep.

    I'll keep wishing you guys the best. Hope it gets resolved soon.

  25. #55

    Default Re: The Crazy Montale Sale- Your Experience

    It's kind of weird how they were so generous to those who did get their stuff, while others got nothing.
    Are you not entertained??? Is this not why you are here??

  26. #56
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    Default Re: The Crazy Montale Sale- Your Experience

    Today i called up my credit card company and disputed the 2 Montale transactions on my statement. They'd send me some papers to sign and then they'd pursue the vendor to give them evidence of supply etc.

    I for one believe that if they sent the goods, they would have been delivered. It just can't be that all the 3 parcels (2 original & 1 repeat) go missing.

    I hope that i get my refund without any hassles.

    gupts

  27. #57

    Default Re: The Crazy Montale Sale- Your Experience

    Well, here is an interesting twist to the story. I just got another email from Florence Richard at the formerly known as Montale Boutique in Switzerland. She informs me that she mailed me a package today (instead of refunding my money as she said last week). Now, what should I do if she does to me what she did to Indie? You know, send something other than what I ordered because we both ordered Black Aoud! Oh, the stress of it all!!!

    Ooops, and another thing. My package just went out today and I placed the order about 5 weeks ago! Anybody else have an update to their story?
    Last edited by paintrman; 6th November 2007 at 01:55 PM.

  28. #58

    Default Re: The Crazy Montale Sale- Your Experience

    I've heard nothing from them, as yet. However, it's going to take most of this month for Paypal to resolve the situation. Once again, the way they operate is eratic to say the least. However, even if they contacted me about sending a replacement package, based on what IndieGuy experienced, I'd refuse (Black Aoud was among my order too).

    paintrman, how the hell could they have sent you a replacement order, when they claimed they ran out of stock of Montales? Strange, no?
    Last edited by Trebor; 7th November 2007 at 12:28 AM.

  29. #59

    Default Re: The Crazy Montale Sale- Your Experience

    Quote Originally Posted by Trebor View Post
    However, even if they contacted me about sending a replacement package, based on what IndieGuy experienced, I'd refuse (Black Aoud was among my order too).
    I don't know about some people, but I'd be upset if I didn't get what I ordered, even though they included a ton of extra's. I just want what I ordered, no need for the extra's I'd probably won't like. As well as, some mentioned ordering a 100ml bottle and instead getting the scent split with 2 x 50ml bottles. The annoyance of 2 x 50ml bottles instead of having one 100ml would be upsetting to me...I don't know..call me picky.

    Quote Originally Posted by Trebor View Post
    paintrman, how the hell could they have sent you a replacement order, when they claimed they ran out of stock of Montales? Strange, no?
    Based on the experiences mentioned by others, buyers are not properly given consistent information, it seems everyone's getting a different answer, possibly either lies or excuses IMO.
    Last edited by nsamadi; 7th November 2007 at 12:47 AM.

  30. #60
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    Default Re: The Crazy Montale Sale- Your Experience

    I finally got my package today..

    NO BLACK AOUD
    Instead it has been replaced by a 50ml Aoud Damascus & 50ml Aoud Ambre.

    NO FREEBIES
    Not even a single sample bottle or sample free

    I had ordered

    BLACK AOUD 100ml
    AOUD LIME 100ml
    AOUD ROSE PETALS 100ml
    ATTAR 100ml

    The package was indeed shipped on 16th Sept.

    I am terribly disappointed for not receiving BLACK AOUD or any gifts.
    I am going to write to Florence today and take up the issue about changing my order without my permission. I don't know how far will i be able to go but i guess thats the only option i have.

    So for anybody who is waiting for his package and is expecting Black Aoud in it, i would say its highly unlikely that BO would be part of the parcel.

    My only hope now is if i receive the previous parcels (that they claim they have sent). Its more like wishful thinking though. I don't believe they have sent them previously. So the quest for BO isn't over yet.

    I have tried Aoud Rose Petals and am overwhelmed with it. Smells like rose water to me. My first impression about this is that it is very feminine and i don't know how wearable it is for a man. The sillage is tremendous. I just put 2 sprays on my chest and with every breath i take, i can smell the perfume.

    I think i need to see how it goes until the drydown to see if the 'roses' take a backseat or not.

    gupts

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