Code of Conduct
Results 1 to 2 of 2
  1. #1

    Default Bottle malfunction

    So, I have a bottle of Prada EdP. Or rather, I _had_ a bottle of Prada EdP until I noticed that it was rapidly evaporating and that the bottle around the atomizer was always coated in perfume. And then the atomizer stopped working properly, I think because the alcohol evaporated off, leaving basically a very concentrated perfume oil in its wake. So essentially my bottle became a very expensive room fragrance! I tried removing, tightening and cleaning the atomizer but that didn't work. Now the bottle is almost empty. What should I do? I bought the bottle at my local Sephora, should I take it back and complain? I meant to do that before the bottle was nearly empty, but I've been so busy lately and it took maybe 3-4 weeks for the remaining 3/4 of the bottle to completely disappear!

  2. #2
    BN better than ever
    Quarry's Avatar
    Join Date
    Aug 2005
    Location
    Wisconsin
    Posts
    7,970
    Blog Entries
    4

    Default Re: Bottle malfunction

    I've been amazed by the graciousness of stores to accommodate customers. I would talk to Sephora staff about it. They may have gotten the same complaint before because bulb atomizers have a reputation for breaking down, contaminating perfume and causing evaporation. I think you could even google the topic and find some info about this happening, if you'd like to offer "evidence" to the store. If a customer isn't a chronic complainer/returner, I think most stores have a policy of doing whatever it takes to make things right.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •