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  1. #1

    Talking Special Thanks to Guerlain

    I recently bought an old bottle of Eau de Guerlain without a cap. I emailed Guerlain in Paris a picture of the bottle and they are sending me a new cap to complete the lovely bee bottle setup.

  2. #2

    Default Re: Special Thanks to Guerlain

    How nice of them! That's really going out of the way...
    "I don't know what the different scents is. I just know what I like." -- Sephora SA

  3. #3

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    Default Re: Special Thanks to Guerlain

    thats how a prestige house should do

  4. #4

    Default Re: Special Thanks to Guerlain

    Do you think, if I send them a picture of a vintage Shalimar cap, they will send a bottle?
    My Wardrobe
    II est de forts parfums pour qui toute matière/Est poreuse. On dirait qu'ils pénètrent le verre.

  5. #5

    Default Re: Special Thanks to Guerlain

    Hahaha that's a funny thought! Good one, the_good_life!

    Joking aside, it's really neat of Guerlain to do that - I think the gesture proves that they're trying to build "relationships" and not just sell as some anonymous lifestyle company

    Quote Originally Posted by the_good_life View Post
    Do you think, if I send them a picture of a vintage Shalimar cap, they will send a bottle?

  6. #6

    Default Re: Special Thanks to Guerlain

    Quote Originally Posted by the_good_life View Post
    Do you think, if I send them a picture of a vintage Shalimar cap, they will send a bottle?

    LMAO

    Bokaba - Great to know!

  7. #7
    Basenotes Institution
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    Default Re: Special Thanks to Guerlain

    Quote Originally Posted by the_good_life View Post
    Do you think, if I send them a picture of a vintage Shalimar cap, they will send a bottle?
    *LOL* Oh my, if only !
    http://www.basenotes.net/threads/370...o-Profumo-Onda
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  8. #8

    Default Re: Special Thanks to Guerlain

    Sounds like something Lusciouscargo.com would do. See my other thread.

  9. #9
    Frag Bomb Squadron XVII
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    Default Re: Special Thanks to Guerlain

    Quote Originally Posted by the_good_life View Post
    Do you think, if I send them a picture of a vintage Shalimar cap, they will send a bottle?
    Yeah, probably. A bottle minus the juice.

  10. #10

    Default Re: Special Thanks to Guerlain

    Always nice to hear when these companies actually do care.
    "A parent's only as good as their dumbest kid. If one wins a Nobel Prize but the other gets robbed by a hooker, you failed."

  11. #11

    Default Re: Special Thanks to Guerlain

    good customer service...if only more companies would do that from where i come from

  12. #12

    Default Re: Special Thanks to Guerlain

    Ditto! Irrespective if one likes Guerlain or any companies frags or not, any frag manufacturer and/or distributor should follow this example.
    Last edited by Ken_Russell; 5th November 2009 at 01:51 PM.

  13. #13

    Default Re: Special Thanks to Guerlain

    Class act.

    Lutens did something similar for a BN recently too, right? It makes me think of the old adage that it's easy to get someone's business but the real test is in keeping it. When I see big companies making an effort to look after their existing customers it gives me hope, particularly in these troubled economic times.

  14. #14

    Default Re: Special Thanks to Guerlain

    I am impressed. I always appreciate knowing which companies offer exemplary customer service as I prefer to give my business to them. I am making a note that Guerlain is such a company. I have its Vetiver and am in the process of acquiring Habit Rouge EDC. I will need to take a closer look at its other fragrances.

  15. #15

    Default Re: Special Thanks to Guerlain

    I am surprised the recently touchy-touchy Guerlain Corp. didn't first ask you where you got the bottle from, but hey good show by them...
    -

  16. #16

    Default Re: Special Thanks to Guerlain

    I just wanted to follow up and say that I received the beautiful bee bottle cap today airmail from France.

  17. #17
    Dependent pluran's Avatar
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    Default Re: Special Thanks to Guerlain

    Guerlain is generally helpful. Usually far more so than Chanel.

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