I had a recent Le Labo experience. I made a blind purchase of a 15ml bottle of Oud 27 from the Le Labo website. When it arrived I was shocked when I opened the package to find out the bottom of the bottle broke off and there was no perfume. I e-mailed Le Labo and they responded promptly saying they were sorry and a replacement would go in the mail immediately. Classy company. Makes me want to do more business with them.