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  1. #1
    isaacrn's Avatar
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    Default In praise of Bergdorf Goodman

    I just wanted to give out a huge recommendation of Bergdorf Goodman. Living in NYC there are many high end stores that tend to treat their clientele like crap. I walked into the Bergdorf store on 57th today in order to sample Serge Lutens. I ended up walking out with 5 different bottles of cologne and a generous amount of samples. I talked to the Serge Lutens representative at the store, who was more than helpful going above and beyond.

    I just have to say that if anyone has been "intimidated" to go into a high end store such as this, like I have always been, dont be. The staff was very friendly.

    Still on my crap list is Macy's. For such a non high end store they really know how to "try" to make one feel like they are beneath you.

  2. #2
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    Mimi Gardenia's Avatar
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    Default Re: In praise of Bergdorf Goodman

    I have to say that ordering online from Bergdorf Goodman was an excellent experience as well .
    http://www.basenotes.net/threads/370...o-Profumo-Onda
    For sale. Carnal Flower and Vero Profumo Onda.

  3. #3
    Futami's Avatar
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    Default Re: In praise of Bergdorf Goodman

    Ditto here. I've gotten excellent service every time. I order stuff from them all the time over the phone. They usually expidite my shipment and send me a ton of samples. Also they have lots of stuff there that isnt on their website. (Guerlain exclusives, Amouages etc) but can be ordered on the phone.

  4. #4
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    Default Re: In praise of Bergdorf Goodman

    I can't wait to go there when I'm in NY in August. Looking forward to it!
    "One day I will find the right words, and they will be simple"

    -- Jack Kerouac

  5. #5

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    Default Re: In praise of Bergdorf Goodman

    Was several lifetimes ago for me, but when I lived in NYC I was always treated nicely at Bergdorf''s. I also used to get my hair cut in their salon upstairs, Jean Louis David I think it was. I'm glad to hear they're still a class act. Glad to hear they're still there at all! Wonder if the hair salon is still there?

  6. #6
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    Default Re: In praise of Bergdorf Goodman

    Quote Originally Posted by isaacrn View Post
    I ended up walking out with 5 different bottles of cologne and a generous amount of samples.
    It seems like they should be praising you, isaac!
    For sale: Armani Prive (Cuir, Jade), Yves Rocher, Artisan Ambre body cream http://community.basenotes.net/showthread.php?t=228894

  7. #7
    isaacrn's Avatar
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    Default Re: In praise of Bergdorf Goodman

    It was quite pleasant. The salesman was impressed by my knowledge of the different scents and houses that they sold. He actually said "come see me next time since its obvious you know what your talking about. And proceeded to decant me some Tom Ford Tuscan Leather for me . I have to thank all of you at Basenotes for that. Ill be posting a "haul" picture later tonight when i get home
    Last edited by isaacrn; 16th June 2009 at 09:50 PM.

  8. #8
    Sur la Plage

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    Default Re: In praise of Bergdorf Goodman

    Shopping at Bergdorf Goodman has always been a positive and enjoyable experience to me. I love that store!
    Please feel free to check out my Swap Thread - Patou pour Homme, L'Instant de Guerlain PH Extreme, Dior Homme Intense, Pure Malt, Pure Coffee and many more! Click Here For My Swap Thread

  9. #9
    Heartwood's Avatar
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    Default Re: In praise of Bergdorf Goodman

    My experiences with them have been only by phone, but they were very courteous and helpful. I didn't get samples with my order though. Oh well.
    Eddie: Sweetie, what are you drinking?
    Patsy: Oh, this? Chanel No. 5.
    -- Absolutely Fabulous

  10. #10

    Default Re: In praise of Bergdorf Goodman

    There is only one Bergdorf Goodman and it is truly a great place to shop.

  11. #11
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    Default Re: In praise of Bergdorf Goodman

    I've been on the phone to Bergdorf re. Guerlain and they are always warm and friendly. Especially Jason Beers from Guerlain. It's just a first rate store.
    http://www.basenotes.net/threads/370...o-Profumo-Onda
    For sale. Carnal Flower and Vero Profumo Onda.

  12. #12
    mr. reasonable's Avatar
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    Default Re: In praise of Bergdorf Goodman

    My one and only experience with BG was when I was 23 / 24 in 1981 staying with a friend in NY for the first time. I spotted a beautiful Ralph Lauren sweater in the window - the like of which you would just NOT SEE where I came from. I went in with my brand new Visa card thinking YES. It cost a lot (like a few weeks rent at home) but I had to have it of course . . . the very sophisticated New York lady SA gently talked me out of buying it ('well, but you don't really need it dear) without ever making me feel like the kid I was. God bless her. It sounds like they still have good people in that store.
    Last edited by mr. reasonable; 17th June 2009 at 02:27 PM.

  13. #13
    denec's Avatar
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    Default Re: In praise of Bergdorf Goodman

    I love to go there and always have great experiences, way better then SAKS

    not very pushy at all

  14. #14
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    Default Re: In praise of Bergdorf Goodman

    Never had the pleasure of the in-store experience, but they are superb for online purchases. Many fragrances that are difficult to find elsewhere. Highly recommended.
    Hearts starve as well as bodies; give us bread, but give us roses.
    ~~James Oppenheimer~~

  15. #15

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    Default Re: In praise of Bergdorf Goodman

    Bergdorfs fragrance department has a huge selection, is elegant, and the SAs are knowledgeable and respectful. I enjoy shopping there as well. Barney's SA can be supercilious and dismissive. I do know that we all love Aedes, but the array of choices can't compare.

  16. #16
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    Default Re: In praise of Bergdorf Goodman

    I used to shop in BG all the time, years ago I would go to NYC every weekend. I used to eat in the restaurants there and had such a lovely time. I spent thousands and thousands of dollars regularly at the Guerlain Boutique, that was when Glenn Bass was there, he treated me like gold. Jason Beers, obviously not knowing my history with Guerlain there, seemed to be bothered by me and my questions. He seemed annoyed that I would not just go away, which I finally did; I went immediately over to the Chanel counter. At Chanel I spoke to a wonderful woman named Mary promoting Les Exclusifs, this was almost 2 years ago, who was a complete gem. Her and I spoke for almost 1 1/2 hours and I eventually purchased from Chanel, which I was not planning on, just because her and the counter SA were such wonderful people. It is a shame, because I went to BG specifically to purchase the Vega EdT from Guerlain, but felt so brushed off by Jason that Chanel reaped the benefit of it.
    Quand on boit l'eau, il faut penser Ó sa source

  17. #17
    isaacrn's Avatar
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    Default Re: In praise of Bergdorf Goodman

    I found it interesting that at the main store each counter had their own specialists. I had originally went to the store across the street next to Louis Vitton. They had a small counter that had two SA and they basically handled everything. The SA suggested for me to go across the street to their main store and enjoy the treasure.

    I am so fighting the urge to go back there again today, even though I dont have money. Everyone there was so friendly and didnt try to pull the wool over my eyes so to speak. When I talked about the Creed Atomizer for my Vintage Tabarome, I was even told its a bit of expense that isnt necessary. The SA recommended I go to Ricky's and get a 20 dollar atomizer there...ROFL

  18. #18
    kumquat's Avatar
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    Smile Re: In praise of Bergdorf Goodman

    Quote Originally Posted by mr. reasonable View Post
    My one and only experience with BG was when I was 23 / 24 in 1981 staying with a friend in NY for the first time. I spotted a beautiful Ralph Lauren sweater in the window - the like of which you would just NOT SEE where I came from. I went in with my brand new Visa card thinking YES. It cost a lot (like a few weeks rent at home) but I had to have it of course . . . the very sophisticated New York lady SA gently talked me out of buying it ('well, but you don't really need it dear) without ever making me feel like the kid I was. God bless her. It sounds like they still have good people in that store.
    That is so sweet & unheard of. Are (were) you very thin? Maybe she could tell you hadn't been eating regularly!

  19. #19
    mr. reasonable's Avatar
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    Default Re: In praise of Bergdorf Goodman

    Quote Originally Posted by kumquat View Post
    That is so sweet & unheard of. Are (were) you very thin? Maybe she could tell you hadn't been eating regularly!
    LOL. I was artistically svelte, I think - sounds better than 'starving musician'.

    Maybe I'm old fashioned, maybe I'm a pushover, but I think this sort of stuff matters, maybe now more than ever, and that's why I mentioned it. As comments above have shown it still comes down to the individual doesn't it?

  20. #20
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    Default Re: In praise of Bergdorf Goodman

    It's always nice to know about good experiences. As an out-of-towner, I need to keep current on these things. My experience with this store goes way back to the 1980's. When the only frag I wore was Rive Gauche and the only place I could get it was New York ( Paris, or duty-free airport shops). Yes, that was Tom Ford, pulled it nearly off the market right before he reformuated it). (Kiss kiss, luv yah!, Tom) Anyhoo, I had to get Bergdorf's credit card just so I could order this stuff over the phone because they didn't take Visa or MCard or AmEx or any other ordinary card. No siree, it had to be Bergdorf's. So I still have that card in my drawer. Ain't I special? I did get some before it was ruined, too. But, I don't think I need that card now.
    Last edited by kumquat; 19th June 2009 at 06:48 PM.

  21. #21
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    Default Re: In praise of Bergdorf Goodman

    Many years ago (1997) I stopped in New York for a couple of days on my way to a conference taking place in Chicago. Working in Marketing, I took time in order to visit some high-end stores. One of them was BG.

    Have to admit I was not dressed for the ocasion, so I just pretended it just did not matter and got in. When I started to look at the suits made by Armani (USD 1500 - 3000 range), an SA approached me and asked me if I were interested in trying one of them, I thanked him, said "no, just looking" and told me he was available for anything I needed.

    The prices caught my attention: a bespoke / tailor-made suit by the most expensive local tailor made of English cloth costed at that time up to USD 1500, but some of the suits made by Armani were USD 3000. I could not help it and I asked the SA if he could show me why the Armani suits costed that much. Needless to say, he gave me technical explanation for half and hour. Finally, he told me I could buy it with a credit card.

    I left BG amazed at their client service. I always mention this anecdote as an example of client service the way it should be.

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