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  1. #1

    Default www.luxuryperfume.com - Anyone ever buy from this vendor?

    I just found out about a fragrance vendor called www.luxuryperfume.com - really professional layout and great prices, but I'm always weary about vendors that sell fragrances at such low prices. For example, 50 ml of Eau d'Orange Verte is only 18$: http://www.luxuryperfume.com/9326.html

    Anyone have experience with this one? Authentic merch? Fresh juice?
    Last edited by L'Aventurier; 7th October 2009 at 08:27 AM.
    Sales thread here

  2. #2

    Default Re: www.luxuryperfume.com - Anyone ever buy from this vendor?

    We did a group purchase from them in order to get the wholesale price last year. I think the minimum order to get the lowest price was something like $700. Anyway, I had to make two trips to the place because some of the merchandise looked like it was from returns or buy-outs of other stores. Some of it was dirty, looked shop worn, had been opened, etc. I was happy to buy old-looking Victoria Secret Secret 88. That stuff has been discontinued for five years, of course it wouldn't look pristine. And, some of the stuff was quite fresh; I watched them fill most of the order from big cartons that were just delivered from the distributor. I wouldn't shop online with them, only in person so I could see the condition of each item before paying for it.

    By the way, I bought Orange Verte from them and it was just fine
    Last edited by socalwoman; 7th October 2009 at 08:58 PM.

  3. #3

    Default Re: www.luxuryperfume.com - Anyone ever buy from this vendor?

    Bump.
    Just came across this site. Anyone have experience from them via online?

  4. #4
    Basenotes Member Paper Moon's Avatar
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    Default UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Quite an experience tonight. This little story falls somewhere between hilarious and pathetic, I am not sure which.

    So I go into Luxury Perfumes in the mall today. I am in there for a while before the guy acknowledges my presence, and when he does, its not nice.

    Me: "Can I see a couple of fragrances?"
    Him: "Which one?"
    Me: "There are several".
    Him: "You've been in here before, twice."
    Me: "Yes..."
    Him: "You smell perfumes. All you do is smell. You never buy. Just smell and leave. So I can't help you anymore"
    Me: "Are you serious? Yes, I have been in here twice and smelled perfumes and haven't bought anything. There wasn't anything I liked enough to buy. Are you seriously refusing to help me because of that?"
    Him: "I counted how many perfumes you smelled last time. 10. And you just leave. I work here 15 years, I know when someone is going to buy something, so I can't help you anymore".
    Me" So you memorized my face, how many times I have been in here, and counted how many perfumes I smelled?"
    Him: "Thats right".


    I asked for his business license and name which of course he wouldn't give me. I asked why it was such a problem for him to show people perfume in a perfume shop and he said he doesn't have samples. I asked why he doesn't leave sample bottles out to alleviate this problem. No answer, but I can answer for him: He's effing cheap!! I told him he should be happy I am back a third time because maybe I am going to buy something!! I asked what if I want to buy something now, are you going to refuse to sell to me? So he asked what I wanted. I told him I wanted to know how much Habanita was. He painfully got up from his chair (yes, he was sitting down this whole time) at which point I apologized for making him get up. He tells me the Habanita is $24.99.

    Now I know I should have to him to kick rocks and left, (here is where the pathetic part comes in) but I have been looking everywhere for that damn Habanita!! So I bought it. I told him he could have potentially made a lot more than $24 off me that night and that if I come back, I expect him to assist me. He agreed that he would. I certainly have no intention of going back. I told him I just bought 3 perfumes from Luxury Perfumes in another mall, so its not as if I am not a patron and that his attitude was incredibly rude.

    So I have my Habanita. And I won't be back. Little does he know I am a perfume junkie and would have ended up spending hundreds of dollars there, easily, a year. Needless to say, I felt like I was on some TV show. Visions of the Soup Nazi Seinfeld episode come to mind. I guess this guy is the Perfume Nazi! It many be worth noting that in the 3 times I have been in there, I have been the only customer each time. Hmmm.....

    Any other fellow perfumers had a similar such experience with these independent perfume shops? I have shopped at both Luxury Perfumes and Perfumania over the years and never had the pleasure of such a delightful encounter as this evening.

    As for Habanita, I am finding it somewhere in the middle of Chanel No. 5 and Creeds Royal English Leather. I know, another reason to think I am crazy, right?!!
    "I don't mind living in a man's world, as long as I can be a woman in it."
    — Marilyn Monroe

  5. #5

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    It's good evidence that trolls are not only found on the internet. At least you got the perfume you were looking for.

  6. #6
    Dependent knit at nite's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    "You smell perfumes. All you do is smell" "I expect him to assist me. He agreed that he would"

    OMG That is right out of a sit-com. Their motto should be:
    Luxury Perfumes- where's it's a luxury to get service
    And he's probably the owners nephew or something..... Sooooo.... I can't tell if you like the Habanita or not. I luurve it!
    Sync'in and Think'in in 2015!

  7. #7
    Basenotes Member Paper Moon's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Ha, ha, he is too old to be someone's nephew. I am pretty sure he is an independent franchise owner. He is middle aged. Foreign. But most of all, bitter.

    I love Habanita! I think its smoky, sultry and sexy! I've only had it on for a couple of hours, but it seems pretty potent so far. Well worth the $24!!
    "I don't mind living in a man's world, as long as I can be a woman in it."
    — Marilyn Monroe

  8. #8
    Basenotes Junkie lionheart's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    I think this is unbelievable. You should definitely talk to the owner. I cannot believe this.
    My Top 5!!!
    1. 1740: Marquis de Sade, Histoires de Parfums
    2. Sweet Redemption, by Kilian
    3. Tirrenico, Profumi del Forte
    4. Je Suis un Homme, Etat Libre d'Orange
    5. Derby, Guerlain

    "Coincidence is God's way of winking." --Me

    "It's alright to flirt with the idea of giving up, so long as you don't." --Me

  9. #9

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    My experience with the mall people has been similar. They don't see to appreciate you trying more than one or two things, if that. Generally I would never buy from them since they are too expensive, but I pick my spots in sampling with them.

  10. #10

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    That's terrible service if you ask me. I would not have spent my $ there.

  11. #11

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Complain to the Better Business Bureau and blog about it every chance you get. Refusing service in this economy? What a jerk.

  12. #12

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    "Luxury Fragrances" in Southern Cal is a foreigner-owned sh*t-stain of a shop that sells fake 'inspired-by' brands right alongside grey-market Creeds. Majority of the time, these people know nothing about frags. Just ask them about the notes and enjoy the blank stare and muttered responses.

    One thing is sure, luxury they are not. At least not the "Luxury" perfumes I'm familiar with in Cali.

    Even at Perfumania, I dont put up with attitude. I've had ONE female SA roll her eyes at my requests to smell the testers at a Perfumania in Detroit. I politely informed her I will not ever be purchasing anything when she is working the counter. I've walked out with 3 to 4 frags at one time and gone back to pick out the one I forgot, so they know I spend coin. But 9 times out of 10, I just "smell"

    So if the person working the can't understand that, he is not aware that people actually collect fragrances. Do not ever give them your patronage again. I say return anything you can ASAP and visit another retailer. Discount frags can be had online for much better prices. They absolutely DO sell fake Creeds, so beware.
    adversity introduces a man to himself -anonymous

  13. #13
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Really...... that is just awful ! Down right terrible and very offensive.
    http://www.basenotes.net/threads/370...o-Profumo-Onda
    For sale. Carnal Flower and Vero Profumo Onda.

  14. #14

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    I don't generally experience that kind of attitude, but if I did the SA would get short shrift from me. Like the OP, I do actually buy (far more than I should like most of us).

    The thing I find bizarre is that people shopping for fragrance do generally sniff more than they buy! How else do you discover whether you like a given fragrance or not???
    In a world where people smell bad, it is the personal responsibility of every Basenoter to improve the world one SotD at a time...

  15. #15
    Basenotes Member Paper Moon's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Scenternarian pretty much hit the nail on the head. The other Luxury Perfumes I have been to are also foreign owned and yes, these people know nothing about fragrances or notes. They could just as easily run a gas station or a dry cleaners- they just happen to run a perfume shop. I did see they had several Creeds in there- the grey market thing definitely makes sense. And as HDS1 states, perfume shoppers definitely do more sniffing than buying! That is part of the pleasure for me- the endless possibilities and hunt. I just won't be having that at Luxury Perfumes in Laguna Hills Mall, CA anymore. But if you do decide to drop by, tell the owner I sent you, I'm sure you'll get the special treatment ! ; )
    "I don't mind living in a man's world, as long as I can be a woman in it."
    — Marilyn Monroe

  16. #16

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    That story is pure comedy.... the scent nazi! No smell for you!!!!
    ***My SALE thread***My TRADE thread***
    Frag addicted? Join the support group We are too but dam we smell good!

  17. #17
    Basenotes Junkie lionheart's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    What kills me is, even if you were a cheap bastard who never intended to buy anything, what would you have to gain by spraying yourself with something that won't last you past your next shower? I mean, why would one test fragrances if his or her motivation is not to eventually buy? It's not as if you went into a steakhouse, ate the steak, and then refused to pay the bill.
    My Top 5!!!
    1. 1740: Marquis de Sade, Histoires de Parfums
    2. Sweet Redemption, by Kilian
    3. Tirrenico, Profumi del Forte
    4. Je Suis un Homme, Etat Libre d'Orange
    5. Derby, Guerlain

    "Coincidence is God's way of winking." --Me

    "It's alright to flirt with the idea of giving up, so long as you don't." --Me

  18. #18
    Basenotes Member Paper Moon's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Well Lionheart, he informed me that "normal people come in, they smell one or two things, then they buy something". He said that is the only reason he let me smell anything before- with the expectation I would buy something. I guess I exceed the maximum allowable sniffs. Maybe he thought I was going to drain his store dry, one sniff at a time.

    Basically, the guys a jerk.
    "I don't mind living in a man's world, as long as I can be a woman in it."
    — Marilyn Monroe

  19. #19

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Paper Moon,
    I don't find anything funny about this story and I'm very sorry you had to go through that. You MUST report them to mall management and Better Business Bureau. I agree with loungeboy's suggestion of blogging about it too. You could/should also mention them on the Industry, etc. board here on Basenotes. You never know, there may be many more complaints on file about them and one of these days one will be the last straw.
    I'd have bought elsewhere and happily paid more.

  20. #20
    Basenotes Junkie lionheart's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Yes, and don't be afraid of slander/libel. It's not slander if it's true. PERIOD.
    My Top 5!!!
    1. 1740: Marquis de Sade, Histoires de Parfums
    2. Sweet Redemption, by Kilian
    3. Tirrenico, Profumi del Forte
    4. Je Suis un Homme, Etat Libre d'Orange
    5. Derby, Guerlain

    "Coincidence is God's way of winking." --Me

    "It's alright to flirt with the idea of giving up, so long as you don't." --Me

  21. #21
    Basenotes Member Paper Moon's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Quote Originally Posted by Renaissance_Man View Post
    Paper Moon,
    I don't find anything funny about this story and I'm very sorry you had to go through that. You MUST report them to mall management and Better Business Bureau. I agree with loungeboy's suggestion of blogging about it too. You could/should also mention them on the Industry, etc. board here on Basenotes. You never know, there may be many more complaints on file about them and one of these days one will be the last straw.
    I'd have bought elsewhere and happily paid more.
    Good suggestion- I posted a thread in the Industry section with a link back to this thread. I fully intend to report this to the BBB and also contact mall management. I doubt this mall would care though, to be honest. Its a little on the run down, lower end side. Its the mall next to Leisure World, a very large senior citizen community (they actually are now incorporated as their own city, Laguna Woods) and a lot of the shoppers are the elderly, local residents.

    In reading back on my previous comments, I would just like to clarify I have nothing against foreigners or the elderly. In the words of the great Jerry Seinfeld, "Not that there's anything wrong with that!".
    "I don't mind living in a man's world, as long as I can be a woman in it."
    — Marilyn Monroe

  22. #22

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    People in guitar shops often moan when you try out the guitars...

  23. #23

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Hi Paper Moon, that "scent Nazi" impression is spot on! I can tell you are a polite person who absolutely deserve decent service. Being a Chinese myself I hate to say this but us Chieses, especially city dwellers, are very aggressive, if not altogether rude. If such an unpleasant encounter took place here, it may get very ugly and that sales may even get some physical response. There is no place for rudness in market place.

  24. #24
    Basenotes Member Paper Moon's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Thank you everyone for your comments and support. I just joined this website last month and everyone has been so friendly and helpful. I am sure glad I had Basenotes when this craziness happened! Even as it was happening I was thinking how I couldn't believe this, and as soon as I got home I was posting all about it!!
    "I don't mind living in a man's world, as long as I can be a woman in it."
    — Marilyn Monroe

  25. #25

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Quote Originally Posted by lionheart View Post
    I think this is unbelievable. You should definitely talk to the owner. I cannot believe this.
    +1. You should definetively talk to the owner, and also send a e-mail to the head-office and tell them about your experience. This is the worst incident I`ve heard of.. EVER!

  26. #26

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    I bet if you report up the management chain they would be very interested in hearing how their reps are treating their customers. Don't be surprised if they try to appease you and win back your favor with a gift certificate....
    ***My SALE thread***My TRADE thread***
    Frag addicted? Join the support group We are too but dam we smell good!

  27. #27
    hednic's Avatar
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    Quote Originally Posted by PradaG View Post
    That's terrible service if you ask me. I would not have spent my $ there.
    Same here.

  28. #28
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    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    EXATCLY The same happened to me at Aline. An italian chainstore mainly based in florence where thay have more than 5 stores. So if you come to florence AVOID this place.


    Discover my Guest Reviewer Of The Day here

  29. #29

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    He told you that!

    THAT'S JUSTICE I SAY!
    For the sake of good ole blind buying!


    Just joking.. by the way

  30. #30

    Default Re: UNBELIEVABLE! Refused service at Luxury Perfumes!!!

    To be fair, it did work and you (finally!) bought something.

    Just kidding.

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