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  1. #1

    Exclamation Aramis Havana Europe

    Hi,
    I live in Europe, I have found the new Gentlemen's Collection of Aramis in Debenhams stores in the UK.
    However they do not store the Havana. I have written to them on several occasions, the e-mail bodies i list below:

    myself:
    Dear Sir,
    I live in Manchester. I'd like to know if it would be possible to find Aramis Havana fragrance at your store in Manchester .
    Thank you!

    debenhams:
    Dear Sir,
    Thank you for your e-mail.
    I have checked our system for the Aramis Havana you require and unfortunately we are currently out of stock of this item across our Debenhams stores.
    I have spoken to the Buying and Merchandising Team for the relevant department who have informed me that we will not be receiving further stock of this item, due to the fact that this is now a discontinued line.
    Please accept my sincere apologies for any disappointment this may cause.
    Kind Regards,
    Tom Reed
    Customer Contact Centre
    Debenhams Retail PLC

    myself:
    Dear Mr. Reed,
    Thank you for your answer.
    The Aramis Havana has indeed been discontinued, but then reintroduced in production in October 2009 as part of the Aramis Gentlemen's Collection.
    http://www.neimanmarcus.com/store/ca...Id=cat23980732
    Since it is a highly appreciated item among Aramis customers (you may check the forums for opinions on this item) I would respectfully take the freedom to suggest the introduction of this fragrance in your network. Thank you!

    debenhams:
    Dear Sir,
    Thank you for your e mail and I am sorry for the delay in replying.
    I will log your request for the line to be reintroduced and in the meantime please contact us again if we can assist you further.
    Kind Regards,
    Sue Daley
    Customer Contact Centre
    Debenhams Retail PLC

    the e-mail address of debenhams is: Customer.Enquires@debenhams.com

    My point is, for those of you living in Europe and wanting to get Havana please send them an e-mail at debenhams, i think if they would receive a critical mass of demand messages, statistically relevant to them, they will introduce Havana in their offer. At least we can try. Thank you!
    Last edited by blaghi; 18th February 2011 at 12:11 PM.

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