They sent me the wrong item and it took 6 emails from me before they even responded. Eventually straightened out and was given a refund, but it shouldn't be that difficult.
Even when they send the correct item it may be in sub-standard condition, especially if you plan to give it as a gift. My fragrance came in an unwrapped, dented box and the bottle inside was dusty with lots of smudges on the cap. Sold as "new".
Gave them another try some months later, also sent a wrong item. So far no response to my 3 emails about it.
Buyer beware. It's almost impossible to get a response from Scented Monkey if you have issues. I won't be buying anything from them again.