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  1. #31
    Dependent thatmakesscents's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Finally after reading this website for hours I have compiled a list of "must try" samples. Low and behold scented moneky has everything I want to sample in handy little $2.99 sample vials.

    After compiling the scents into my cart I continue my research and find this thread. I always go by customer reviews when it comes to online shopping. If you can read between the lines you can figure things out fairly well. It seems like scented monkey can look promising but also be misleading.

    Where else can I buy samples online ? What is a reputable company that you can order from and rest assured that everything is legit?

    Unfortunately ebay does not have the samples I am looking for.

    Thanks

  2. #32

    Default Re: Scented Monkey Purchase....Problems Ensue

    They sent me the wrong item and it took 6 emails from me before they even responded. Eventually straightened out and was given a refund, but it shouldn't be that difficult.

    Even when they send the correct item it may be in sub-standard condition, especially if you plan to give it as a gift. My fragrance came in an unwrapped, dented box and the bottle inside was dusty with lots of smudges on the cap. Sold as "new".

    Gave them another try some months later, also sent a wrong item. So far no response to my 3 emails about it.

    Buyer beware. It's almost impossible to get a response from Scented Monkey if you have issues. I won't be buying anything from them again.
    Last edited by MysteryBuff40; 5th September 2011 at 04:13 AM.

  3. #33

    Default Re: Scented Monkey Purchase....Problems Ensue

    Well, I just received my first order from ScentedMonkey. My order consisted of Burberry London, Bogart Pour Homme and Juicy Coutore Dirty English. And guess what? I was wearing Dirty English before I even had the box open. Yep, the box was soaking wet. I'm sure the UPS guy loved delivering that package. LOL. When I opened the box further to see what happened, the top of the Dirty English bottle broke off. See the photo below. I called ScentedMonkey to see how they wanted to handle it but there office was already closed. I will have to try back on Monday to see how they want to handle it.



    Hopefully they will credit my account.

  4. #34

    Default Re: Scented Monkey Purchase....Problems Ensue

    Good luck bud!

  5. #35

    Default Re: Scented Monkey Purchase....Problems Ensue

    Quote Originally Posted by farhan View Post
    scented monkey sell fake colognes.. i posted my experience in the forum already.. PLEASE don't lose you money like i did
    wich brands were fake ? I´ve purchased angel a*amen and some other but they seemed to be ok, I mean longlasting and stuff.

  6. #36

    Default Re: Scented Monkey Purchase....Problems Ensue

    UPDATE: Called their offices today and they told me they would be crediting my account. I should expect to see the credit in 4 to 6 days.

  7. #37
    Cow Tipper Extraordinaire

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    Default Re: Scented Monkey Purchase....Problems Ensue

    Hard to pass up that 6% discount though..
    These things cannot be long hidden: the Sun, the Moon, the Truth--Buddha

  8. #38
    Super Member Schilling's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    I've placed five orders with them in the last couple of months, each one as part of their "Try Before You Buy" 1ml sample program ($2.99 each). Each order I placed max'd out at 10 vials, but only one of my orders actually arrived with all 10. Unfortunately, it's hit or miss whether you'll receive an "Out of Stock" message. My last order sadly shipped with only four. Keep in mind, you will still paid almost $6 in S&H for however many successfully ship out. I'm probably not going to use them anymore unless I hear that they clean up their method of keeping an up-to-date inventory system.

    To be fair, they've always processed my refund in a timely fashion, I always received their bubble envelopes within seven business days and they also send out multiple email updates (order processed, order shipped, order refunded).

  9. #39
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    Default Re: Scented Monkey Purchase....Problems Ensue

    In my experience, scentedmonkey has MAJOR problems with keeping their stock list up to date. Based on samples I've tried to order from them, about 25% of their listed inventory is not in stock at any given time. This would be forgivable except they don't notify you until after you've already made the purchase and your card has been charged. In fact, when ordering multiple samples you won't find out that they were out of stock of some of your order until after the package has arrived!

    This is completely unacceptable IMO. In this day and age it should be easy to use a computer system to keep your inventory up to date. I CAN NOT RECOMMEND ordering from scentedmonkey until they fix their inventory problems. What they are doing is very bad business practice. Embarrassingly amateur operation for a company of their size.

  10. #40
    Basenotes Junkie Nosebud's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Okay, so I saw a bottle of MI 4oz for 154 on scentedmonkey and jumped without looking too much, because of how big a seller they are. Once I read all the reviews I grew a little nervous. I checked on my order and it was "pending review" a couple days later. I called to ask what that meant and they wanted my credit card info again. I said yeah right just cancel my order. We will see how long it takes to get a refund...

  11. #41

    Default Re: Scented Monkey Purchase....Problems Ensue

    Quote Originally Posted by Nosebud View Post
    ... they wanted my credit card info again. I said yeah right just cancel my order. We will see how long it takes to get a refund...
    I'd call my CC company to make sure I hadn't already been charged.

  12. #42
    Basenotes Junkie Nosebud's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Quote Originally Posted by socalwoman View Post
    I'd call my CC company to make sure I hadn't already been charged.
    They did already charge it. I checked my statements.

  13. #43

    Default Re: Scented Monkey Purchase....Problems Ensue

    I am having problems right now. The website says you need an RMA number to return a purchase. I can't seem to get an RMA number from them. The website says it has an RMA page,but I can't find one. I have a feeling I will be eating my purchase. Never again will I buy from them. Terrible customer service!!

  14. #44
    New Member MargaretMi's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Quote Originally Posted by mdtroyer View Post
    So...I recently Ordered a bottle of M7 from Scented Monkey through Amazon.com
    Just received the package today only to open it and find out that i had been sent L'Air du Temps by Nina Ricci instead. While im sure that this product is fantastic in its own right, it is most definitely not what i ordered. Fine. So i call the company inquiring as to how to resolve this problem and how to receive the product as ordered, and received a terse response. "The item you ordered is not in stock, you will receive a return shipping label tonight and will receive a refund after the product has been returned." While im happy i do not have to pay shipping, and also that they are willing to deal with the issue immediately, it still pains me that this company would inaccurately advertise an item that they no longer carry. It seems to me that this is a very common issue with this company, judging by the quick and almost automated response of the phone representative. Has anyone out there had a similar problem with scented monkey? Also, for future reference, what are some RELIABLE online companies, and where in gods name can i find a bottle of M7 for less than a bajillion dollars?
    I just found this website. Ordered some Elizabeth Arden 5th Ave- After five from Scented Monkey on Ebay.
    I got the wrong perfume. Was told I had to take a picture to show I got the wrong one. I did and finally got a return label with this message from "Alex".
    I'm really sorry but when you receive the item I will give you your refund and can go grocery shopping again, I can not send another
    I wrote back and asked to clarify. Am I getting the correct perfume or not? Their Ebay site shows they have 8 more of the correct perfume.
    No answer. I had to open a case against them. Ebay gave me their phone number. I called and was hung up on FIVE times.
    (You could hear the phone being picked up and then hung up.!)
    The only time I got a real person to answer, She said. Alex isn't here. We are having a snow storm! Click!
    Last edited by MargaretMi; 6th January 2014 at 07:56 PM. Reason: Additional info.

  15. #45
    hednic's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Quote Originally Posted by MargaretMi View Post
    The only time I got a real person to answer, She said. Alex isn't here. We are having a snow storm! Click!
    How rude they were to you!

    (2722)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  16. #46
    New Member MargaretMi's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    I agree!
    I finally heard from them after about 10-12 days with no word. After reading the above post I won't 'close' my Ebay case until the correct perfume arrives, hopefully tomorrow. They did not say if I would still get the promised refund.
    I did call a few days later and never even got a real live person to answer. Opening a case thru Ebay seems to have done the trick to nudge them into sending me the correct perfume.
    It wasn't until I called Ebay that I noticed that yes they have a few hundred thousand sales, but also have 257 negative experiences.
    Buyers beware!

  17. #47
    hednic's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    I have learned to steer clear of this online retailer. Hassle after hassle.

    (2897)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  18. #48
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Wow, 257 negatives. I'm surprised Ebay doesn't shut them down.

  19. #49

    Default Re: Scented Monkey Purchase....Problems Ensue

    Scentmonkey.com, scentedmonkey.com, perfume-worldwide.com, pickaperfume.com, internationalbeautybrands.biz, googleperfume.com, yahooperfumes.com are all registered to the same person.

  20. #50
    kumquat's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Thanks for the info, Socalwoman!


    Sent from my iPhone using Tapatalk

  21. #51
    Super Member lottalotta's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Good info! They do have tempting prices :/
    Currently wearing: Ubar Woman by Amouage

  22. #52
    kumquat's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    I've looked at the SM website and found a few things that always looked too good to be true.

  23. #53
    hednic's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    The biggest problem with this company that I've found is that they never seem to have in stock what they show on their site.

    (2909)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  24. #54
    kumquat's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Quote Originally Posted by hednic View Post
    The biggest problem with this company that I've found is that they never seem to have in stock what they show on their site.

    (2909)
    Thats what I mean- It's 'bait and switch' once they have your money- they send you something else. They figure you'll give up at that point.

  25. #55

    Default Re: Scented Monkey Purchase....Problems Ensue

    I think the place is run by kids.


    http://www.youtube.com/watch?v=Oz9ZjaDApao


    I could be wrong though.


    No reason to shop there anyway when there are much better options.

  26. #56
    kumquat's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    Buys blind- that's a stitch!

  27. #57
    New Member MargaretMi's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    I'd have to agree with you about that- or employees who have very little to no education.

    Here is the latest response from Alex when I asked about the refund (and also that I had finally received the correct perfume).
    "ok that good
    I wrote you that, because we did not have original perfume that time
    but I got it and send you, then I can not give a refund, I understand what I'm saying."

    He says they did not have my perfume at the time of order but the Ebay website showed that they had EIGHT.
    Unbelievable!
    I'm giving up on them. Forget the refund, I've learned a lesson, I'm just happy to finally get what I ordered!

  28. #58
    hednic's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    That you tube video was hilarious!

    (3010)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  29. #59

    Default Re: Scented Monkey Purchase....Problems Ensue

    wtf
    for swap/sale:



  30. #60
    Dependent cytherian's Avatar
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    Default Re: Scented Monkey Purchase....Problems Ensue

    More like "Senseless Monkey" to me.
    Currently wearing: By Man by Dolce & Gabbana

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