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  1. #1

    Default Why I Hate the Mall

    So I went to The Bay yesterday to get inspired in their fragrances section and found the whole experience less than satisfactory. The lady who works there was nice enough to help me, but all she did was try to push the newest fragrances, most of which I don't like.

    I think those people are on commission to move the new stock; it's the only explanation. Basically, she was useless to me. I want to go to the mall and have someone who just wants to make ME happy with my purchase. Too much to ask?

  2. #2
    Dependent

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    Default Re: Why I Hate the Mall

    It is tough serving a BNer. Most folks would be happy to be introduced to the latest scents, getting a free spritz or 2. It isn't too much to ask, but the SA like everyone else, is just doing her job, trying to make a living. If higher sales = higher commission, then that is a probable drive for the SA to get a little "pushy". As long as they are not out-right RUDE, like some I have encountered, I have absolutely no issues, though I know that what you experienced, is a frustration shared by many here too....

  3. #3

    Default Re: Why I Hate the Mall

    So what's the latest and greatest? What was the frag she was pushing really hard?

  4. #4

    Default Re: Why I Hate the Mall

    Quote Originally Posted by sirsmellzalot View Post
    So what's the latest and greatest? What was the frag she was pushing really hard?
    Everything released in 2010, and everything with a limited edition summer version.

  5. #5
    Neurosis's Avatar
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    Default Re: Why I Hate the Mall

    ive had the same experiences. all they do is just push the damn aquatics, summer frags, and weak stuff on me. when i go in saying i like A*Men, Le Male, and Varvatos' stuff, take the hint that im not into the weak stuff lol. the best is when i asked for a sample of a good, strong, complex fragrance....i get Channel Homme Sport. -______- i went back another time with the same request...and get a sample of givenchy play. i seriously question the knowledge of these SAs sometimes. im a noobie to fragrances and i swear i know more than them

  6. #6

    Default Re: Why I Hate the Mall

    Just have to go to the right stores.

    There's a reason SAs at Saks, Nieman's, boutiques etc. are paid more: they're generally better at what they do, and they are more knowledgeable about their products.

    I've had some not bad SAs at Macy's and Dillards, but I've never had a great experience at those stores. Like you said: they just push the latest and greatest, and are tolerant at best if you want to branch out.

    By contrast, I went to Niemans the other day and the SA suggested I try Santos. Santos!! She even knew the difference between Santos and Santos Concentree. We chatted and a little later, she thought I light like...wait for it...Acqua di Parma Assoluta. Which I did. I remember discussing the historical importance of Jicky at once at Saks. That doesn't happen at lower-end stores. It just doesn't.

    I don't mind SAs one way or the other. As matthewfoo said, they're just trying to make a living. But of course I do appreciate someone who knows their trade and actively works to enhance the shopping experience. I will often buy something from these SAs (even if its just some lotion or something) just to show my appreciation for a job well done.
    Last edited by LiveJazz; 14th May 2010 at 02:28 PM.
    "It's not what you look like when you're doing what you're doing; it's what you're doing when you're doing what you look like you're doing."

  7. #7

    Default Re: Why I Hate the Mall

    i know this lady who is always trying to sell prada amber, no thanks. I find people at saks, nieman markus and creed boutique to be much nicer.

  8. #8

    Default Re: Why I Hate the Mall

    Like just about everything in life, it's a negotiation. I usually try to spot the cute, flirty girl, or the cool guy who wants to help, and after I sample a fragrance or two I tell them, "This is my hobby, you know. I collect fragrances." If you get the right SA, that usually sets them off, and you end up with a bunch of samples, if not a purchase or three. It helps if you dress for it a bit. Really, REALLY helps if you're carrying a shopping bag from that store, so they know you're a serious shopper. Play them a little, and they become your new SA friend. I have a couple in town who call me when new stuff comes in, or when they're having fragrance events. It's a really fun way to play the hobby.

  9. #9

    Default Re: Why I Hate the Mall

    At least they present the launches. Here, trying new fragrances in shopping mall is a painful experience, since if you try too many scents or if the seller thinks you will not buy anything, they just start to be rude and follow you accross the store...

  10. #10
    DustB's Avatar
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    Default Re: Why I Hate the Mall

    There's another frustration hidden here I think. That the store (like so many like it) has so few adventurous scents. It really is irritating when that happens. One can read here about all kinds of scent adventures and hope to have something like that with a visit to a fragrance counter, and then, whoa, here's the latest is what you get. Pretty much a bummer.

    No idea what The Bay carries, but there have been times I've gone to the mall fragrance shops just to see if there's one thing there that I could recommend as good taste and high quality to someone who's going to the mall to fragrance shop.

    Off the top of my head the scents found at the mall that are worthy and tasteful include:
    Cartier Declaration
    Dior Eau Sauvage
    Guerlain L'Instant PH (some fragrance counters have other Guerlains, Vetiver and Habit Rouge, which is great)
    Chanel Platinum Egoiste
    YSL Kouros
    Aramis
    Hermes Eau des Merveilles (used to be at fragrance counters, but probably isn't anymore)
    YSL Rive Gauche PH (also used to be a regular and might still be)
    YSL Fahrenheit
    Anything from the Guerlain Acqua Allegoria series (which is unisex but often with women's scents)

    These are worth it in my estimation only, but would nevertheless be the ones I'd tell mall shoppers to check out.
    That girl, that bottle, that mattress and me.

  11. #11

    Default Re: Why I Hate the Mall

    I know going in what to expect at the Bay or any other department store for that matter. I usually just tell the SA's to leave me alone ( in a nice way ) and check out a few scents.

  12. #12

    Default Re: Why I Hate the Mall

    Quote Originally Posted by DustB View Post
    There's another frustration hidden here I think. That the store (like so many like it) has so few adventurous scents. It really is irritating when that happens. One can read here about all kinds of scent adventures and hope to have something like that with a visit to a fragrance counter, and then, whoa, here's the latest is what you get. Pretty much a bummer.
    This is exactly right.

  13. #13

    Default Re: Why I Hate the Mall

    Just doing Her job.....The average consumer does not care about fragrance like a basenoter.....They wear whatever their better half buys them!!!
    Gary

  14. #14

    Default Re: Why I Hate the Mall

    Oh, she also told me that every man should have at least 4 fragrances. Now I, like most of you, have more than 4 things to choose from, but the average guy doesn't buy that much cologne. I think she was just trying to sell me a lot of product.

  15. #15

    Default Re: Why I Hate the Mall

    well, I think the problem was you went to THE BAY... I've constantly, and I mean like 5 times walked into The Bay and walked out shaking my head. I find the SA's rather aggressive, completely clueless, and there's almost nothing to look at. The big one here on Queen street has a better selection, but any other one pretty much sucks. Stick to higher end department stores or company boutiques (Dior, Guerlain, etc).

    PS - Vulcan, where are you located? (PM if you prefer)
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  16. #16

    lightgreen22's Avatar
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    Default Re: Why I Hate the Mall

    Quote Originally Posted by vulcan View Post
    So I went to The Bay yesterday to get inspired in their fragrances section and found the whole experience less than satisfactory. The lady who works there was nice enough to help me, but all she did was try to push the newest fragrances, most of which I don't like.

    I think those people are on commission to move the new stock; it's the only explanation. Basically, she was useless to me. I want to go to the mall and have someone who just wants to make ME happy with my purchase. Too much to ask?
    HaHa at least she helped you, at my Dillards they are terribly understaffed so it's a gift when I actually see an SA
    I am not afraid... I was born to do this.

    -Joan of Arc

  17. #17

    Default Re: Why I Hate the Mall

    If you just let them know that you just want to test various fragrances then they should leave you alone. Make it seem like you know what you're doing and focus on the fragrances. They usually get the message.

  18. #18

    Default Re: Why I Hate the Mall

    Quote Originally Posted by Master-Classter View Post
    well, I think the problem was you went to THE BAY... I've constantly, and I mean like 5 times walked into The Bay and walked out shaking my head. I find the SA's rather aggressive, completely clueless, and there's almost nothing to look at. The big one here on Queen street has a better selection, but any other one pretty much sucks. Stick to higher end department stores or company boutiques (Dior, Guerlain, etc).

    PS - Vulcan, where are you located? (PM if you prefer)
    I think I'm done with The Bay too.

    I'm in Waterloo.

  19. #19

    Default Re: Why I Hate the Mall

    Quote Originally Posted by vulcan View Post
    I think I'm done with The Bay too.

    I'm in Waterloo.
    I'm in Cambridge.

  20. #20

    Default Re: Why I Hate the Mall

    I have the same problem with Myer in Australia. The SAs are all pushing the newest fragrance from their line. It felt good telling the Boss and D&G girl that I hated all of their fragrances I've sampled. And after specifically saying I don't like aquatics, she pushed a disgustingly aquatic new D&G trying-to-be-niche-with-their-tarot-card-names frag on me.

    The SAs at David Jones are much more helpful in general.

  21. #21

    Default Re: Why I Hate the Mall

    The thing is, companie have targets each month they want the sa to hit. They will be told to push the newest and training will be all about that range. Some companies even have competitions the sa who sells the most gets a Givenchy handbag or whatever as a gift.

    A friend is the manager of a YSL counter here, and when Tom Ford was with them they if the counter sold XXX amount that month got Gucci watches as gifts.
    DONNA
    Currently wearing: Japur Homme by Boucheron

  22. #22

    Default Re: Why I Hate the Mall

    Quote Originally Posted by mrcologneguy View Post
    It helps if you dress for it a bit. Really, REALLY helps if you're carrying a shopping bag from that store, so they know you're a serious shopper.
    +1, this is really good advice.
    "It's not what you look like when you're doing what you're doing; it's what you're doing when you're doing what you look like you're doing."

  23. #23
    Kerosene
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    Default Re: Why I Hate the Mall

    The rudest person I came across was a time when I was checking out the testers on the counter, and the SA spritz'd a card and put it under my nose and asked if I liked it. Without looking at what it was, I said, "No, I think The One isnt very good and walked away." She was flabberghasted that I knew what she had sprayed.

    Thanks, but I'll wafe the card around my own nose. Dont need assistant in that department....

  24. #24

    Default Re: Why I Hate the Mall

    ^ one my pet peeves is when an SA sprays a card and tries to get me to smell it while its still wet. All I will smell is alcohol, and I don't want to burn out my nose 3 scents in, thank you.
    Last edited by LiveJazz; 14th May 2010 at 02:43 PM.
    "It's not what you look like when you're doing what you're doing; it's what you're doing when you're doing what you look like you're doing."

  25. #25
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    Default Re: Why I Hate the Mall

    Oh don't get me started on this one. The worst was the SA who after much persuasion, grudgingly sprayed a drop of Diorissimo on her finger and then dabbed it on my arm. I was livid (well, almost). Was I supposed to buy fragrances blind?

    But I blame the store owner. When you pay in peanuts, you only get monkeys working for you. And honestly, some people are just not cut out for work in the frontline service. These are probably the kind of stores that keeps decanters like LS and TPC in business.

    Good SAs are very hard to find. That's why I make it a point to buy something whenever an SA impresses me with a great sales attitude.

  26. #26

    Default Re: Why I Hate the Mall

    One of the things I hate the most about going to the mall is the fact that I often am trying feminine fragrances, or more accurately fragrances marketed towards women. This usually elicits one of the following responses:

    1) SA helpfully asks if I'd like to look at fragrances for men. As though I can't tell the difference.
    2) SA suppresses a chuckle and gives me a knowing look, like "well you're obviously a big ol' queen."
    3) SA looks uncomfortable and attempts unsuccessfully to cover up.

    It's annoying because I've had bad experiences buying blind, so I always smell first. But I'm tired of having to justify my fragrance purchases to all and sundry just because the SA's don't know the product as well as I do and can't deal with anything else than strict fragrance heteronormativity.

  27. #27
    Thalia's Avatar
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    Default Re: Why I Hate the Mall

    Huh, I never get flak from the sales associates when I try masculines. A couple (female) have said "Oh, that one smells great! I wear it sometimes!"

    I guess gender-bending is usually more acceptable for women.

  28. #28

    Default Re: Why I Hate the Mall

    Quote Originally Posted by granola357 View Post
    fragrance heteronormativity.
    phrase of the day!!
    "It's not what you look like when you're doing what you're doing; it's what you're doing when you're doing what you look like you're doing."

  29. #29
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    Default Re: Why I Hate the Mall

    Quote Originally Posted by granola357 View Post
    One of the things I hate the most about going to the mall is the fact that I often am trying feminine fragrances, or more accurately fragrances marketed towards women. This usually elicits one of the following responses:

    1) SA helpfully asks if I'd like to look at fragrances for men. As though I can't tell the difference.
    2) SA suppresses a chuckle and gives me a knowing look, like "well you're obviously a big ol' queen."
    3) SA looks uncomfortable and attempts unsuccessfully to cover up.

    It's annoying because I've had bad experiences buying blind, so I always smell first. But I'm tired of having to justify my fragrance purchases to all and sundry just because the SA's don't know the product as well as I do and can't deal with anything else than strict fragrance heteronormativity.
    Right!
    That girl, that bottle, that mattress and me.

  30. #30
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    Default Re: Why I Hate the Mall

    Quote Originally Posted by granola357 View Post
    One of the things I hate the most about going to the mall is the fact that I often am trying feminine fragrances, or more accurately fragrances marketed towards women. This usually elicits one of the following responses:

    1) SA helpfully asks if I'd like to look at fragrances for men. As though I can't tell the difference.
    2) SA suppresses a chuckle and gives me a knowing look, like "well you're obviously a big ol' queen."
    3) SA looks uncomfortable and attempts unsuccessfully to cover up.

    It's annoying because I've had bad experiences buying blind, so I always smell first. But I'm tired of having to justify my fragrance purchases to all and sundry just because the SA's don't know the product as well as I do and can't deal with anything else than strict fragrance heteronormativity.
    Best single post. I remember noticing 2 female SAs at another fragrance counter whispering at each other while giving me odd looks, moments after I sprayed some Mitsouko parfum on my wrist. If I wasn't in a rush then I might have sauntered over and asked them about it.

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