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  1. #31

    Default Re: Fragrancex scam's

    I think they need to change their shipping info!!! Estimated delivery time: 4 weeks - infinity!
    I emailed them and specifically asked for a non-automated reply and what did I get? ... an automated reply!!!
    I am hoping for the best on the orders I have already made but will never use them again.

  2. #32

    Default Re: Fragrancex scam's

    I have ordered from them once before in Oct last year, can't remember how long it took but it did get here in the end..

    Saying that I also ordered something on April 30th this year and I'm still waiting. Paypal has a 45 day limit for disputes to be started after the purchase date, so I'm planning on doing that if I haven't received anything by the end of next week. Oluca, I'd suggest you do the same seeing as you used paypal.

  3. #33

    Default Re: Fragrancex scam's

    Yup, I'll definitely be doing the same. Thank god for paypal!

  4. #34

    Default Re: Fragrancex scam's

    I bought perfume from fragrancex about two months ago but no show. They just said "please wait".



    It sometimes took a few weeks for a package to arrive when there was no problem.

    Last year I had a problem against fragrancex but it was solved and they refunded me.

    But this year, I bought a few times there, I have not received any package from them.
    I could guess maybe it's because I didn't use paypal or google checkout? (If you buy from them, don't use your credit card!)

    I wil NEVER buy anything from them.

  5. #35

    Default Re: Fragrancex scam's

    Quote Originally Posted by hirch_duckfinder View Post
    I have waited 6 weeks to two months for fragrancex parcels in the UK. They have always come through in the end.
    This problem must be unique to out-of-the-U.S. orders. I can only chalk this up to foreign customs and postal services.

    In the USA, domestic service is reliable and usu. arrives in one week, depending on the location in the continental U.S. Their packaging is not always the best, but I have never had any problems with domestic orders.
    Last edited by Primrose; 7th June 2010 at 09:32 PM.
    "No elegance is possible without it...perfume is a part of you." Gabrielle "Coco" Chanel
    Currently wearing: Memoir Woman by Amouage

  6. #36

    Default Re: Fragrancex scam's

    If they "can not" serve internationally they should just serve to US customers then.
    I have bought from abroad countless times with no problems.
    if the problem was just on the customs and postal services, this wouldn't be my first such bad experience, and I would stick to local shops.
    that is not the case.

    there is no excuse for this kind of multiple layered bullshit. All I got out of ordering from them is anger and minus 160 dollars.
    ridiculous.

    by the way I already received the order I placed from strawberrynet after I posted here.

  7. #37

    Default FragranceX.com yo

    Is it trustworthy? I'm located in Hong Kong. It's got a pretty shitty rating on www.complaintsboard.com...but it's the only website with free worldwide shipping. How long would the order take? Site says 7-12 days, Basenoters say no?

  8. #38

    Default Re: FragranceX.com yo

    My advice is to look for another shop. Many Thais have not received their orders. If the order would ever reach you, it could take from 8 - 50 days.

    Also, be careful about the customs duty. They declare the real value on the package. They used to put $15 even there are 5 bottles, but now they don't do that anymore.
    Current Top 5

    1. Creed Aventus
    2. A*Men Pure Malt
    3. L'instant Extreme
    4. Nasomatto Duro
    5. CDG - Kyoto

  9. #39

    Default Re: FragranceX.com yo

    Duplicate
    Last edited by KiatBkk; 10th June 2010 at 05:09 PM. Reason: Duplicate
    Current Top 5

    1. Creed Aventus
    2. A*Men Pure Malt
    3. L'instant Extreme
    4. Nasomatto Duro
    5. CDG - Kyoto

  10. #40

    Exclamation Re: FragranceX.com yo

    Never buy anything from them, unless you want take the risk of loose your money if they loose the package.


    My experience:

    1. August 2009 buyed a 100 ml. bottle of "Encre Noire"

    2. A lot of complaint e-mails, they always answered the same standard formula: "Dear costumer, we appreciate your bussiness... your order is on transit..."

    3. Right now I'm still waiting the bottle.

  11. #41

    Default Re: FragranceX.com yo

    FragranceX is located in the U.S. as a discount fragrance e-tailer. The poor service you describe is often a result of customs and the issue of parcels delivered to another country. This is common when ordering overseas. I have had good domestic service with these e-tailers, fo the most part.
    "No elegance is possible without it...perfume is a part of you." Gabrielle "Coco" Chanel
    Currently wearing: Memoir Woman by Amouage

  12. #42

    Default Re: FragranceX.com yo

    agree with Torvo and Kiatbkk..
    beautyencounter.com and parfumsraffy.com are quite reliable..
    you can check the comments and complaints about fragrancex.com here ;
    http://www.complaintsboard.com/compl...ex-c83644.html

  13. #43
    renzo's Avatar
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    Default Re: FragranceX.com yo

    Quote Originally Posted by hongkongguy View Post
    Is it trustworthy? I'm located in Hong Kong. It's got a pretty shitty rating on www.complaintsboard.com...but it's the only website with free worldwide shipping. How long would the order take? Site says 7-12 days, Basenoters say no?
    I bought like 10 times from them, never had a problem.. The last time was 8 weeks ago and never received my order altough the money was payed... Send a mail but never got an answer... So never will order again..

    Shame that not so many good fragrance shops online from America don't deliver to Europe...

  14. #44

    Default Re: FragranceX.com yo

    I'm in Canada and only bought one bottle so far from them, earlier this year, and there were no problems.

  15. #45

    Default Re: FragranceX.com yo

    I ordered a bottle of Un Jardin sur le nil.
    hasn't arrived after 8 weeks, so I filed a complaint at paypal.
    If recieved my money back, so that's nice, and maybe the package will still arrive... how knows

  16. #46

    Default Re: FragranceX.com yo

    free shipping is not that free when you don't get anything in the end.
    not recommended.

  17. #47

    Default Re: FragranceX.com yo

    I'd like to add that I started buying from them in 2006. I find that from 2006 - early 2008 they were good. But then they changed the international shipping courier, which took longer and more risk of the loss. I stopped buying from them a long time ago, but some people I know still do and have yet to get their packages. This happened in 2009 and 2010.
    Current Top 5

    1. Creed Aventus
    2. A*Men Pure Malt
    3. L'instant Extreme
    4. Nasomatto Duro
    5. CDG - Kyoto

  18. #48
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    nenugal's Avatar
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    Default Re: FragranceX.com yo

    Quote Originally Posted by renzo View Post
    I bought like 10 times from them, never had a problem.. The last time was 8 weeks ago and never received my order altough the money was payed... Send a mail but never got an answer... So never will order again..

    Shame that not so many good fragrance shops online from America don't deliver to Europe...
    This happened to me as well, I ordered from them many times in the past without problem, but my last two orders from 8 and 6 weeks ago still haven't arrived.
    Last edited by nenugal; 10th June 2010 at 08:47 PM.
    I love cologne.

  19. #49

    Default Re: FragranceX.com yo

    I ordered from them more than 20 times. There were no problems.

  20. #50

    Default Re: FragranceX.com yo

    If you don't mind waiting a few months for it to arrive they are fine, but to Australia 25 working days to arrive is just too long IMO.
    Looking for: Andy Tauer - L'air du Desert Morocain & Incense Extreme

    Check out my NEW Aussie sale / trade thread here -
    http://www.basenotes.net/threads/249...76#post1801576

  21. #51
    Pollux's Avatar
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    Default Re: FragranceX.com yo

    Any alternatives? Rather pay shipment if that means the goods arrive...

  22. #52
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    Default Re: FragranceX.com yo

    Strawberry.net seems to have a good reputation and is located in China I think.

  23. #53

    Default Re: FragranceX.com yo

    Placed order from them twice, both canceled without any information or explaination. When I called, I encountered with really rude and shitty customer service. Not recommended to anyone.

  24. #54

    Default Re: FragranceX.com yo

    yeah strawberrynet (strawberrynet.com actually) has never let me down, even though it's one of the priciest online stores.
    they however have excellent plus customer service (to the extent of paying customs for you even) and very good shipping times.

    I also had a good experience with scentmonkey and will probably use their services again.

    both provide tracking numbers with their shippings.

  25. #55
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    Default Re: FragranceX.com yo

    Quote Originally Posted by nenugal View Post
    This happened to me as well, I ordered from them many times in the past without problem, but my last two orders from 8 and 6 weeks ago still haven't arrived.
    The one from 6 weeks ago arrived yesterday but I'm still waiting for the first one... hopefully it will arrive soon
    I love cologne.

  26. #56

    Default Re: FragranceX.com yo

    It used to be good, but I never received the past 3 orders. Two of those, I claimed a refund with Google checkout, and with another order, I lost my money. And their customer service is ridiculous, if there's any at all.

    I'll NEVER buy from fragrancex again. NEVER.

  27. #57

    Default Re: Fragrancex scam's

    So any updates on awaiting packages? Still no sight of mine. Ended up putting in a dispute with Paypal and now have till July 4th I think it was to elevate the claim if nothing happens. I'm just hoping it comes soon, otherwise I'll have been waiting all this time for nothing..

    On a side note I got bored and ordered 3 samples from luckyscent "Placed on: 6/10/2010" and received them today! Granted it was only a soft padded envelope that was listed as "cosmetic sample" (which it kinda is), but 6 days!! And I even ordered it at like 11pm..

  28. #58
    ausamamira's Avatar
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    Default Re: Fragrancex scam's

    i have two orders one on 15/4 and another on 25/4 and nothing arrived yet ....

  29. #59

    Default Re: Fragrancex scam's

    No sign of my packages either. I filed disputes through paypal and after 10 days of FragranceX not bothering to try to resolve the situation, I escalated them to claims. It's been 6 weeks since I ordered so I've really lost hope that anything will turn up. I just hope paypal gets my money back. Now I'm tempted to get on the luckyscent website.... or even fragrancenet for some retail therapy.

  30. #60

    Default Re: FragranceX.com yo

    an update. one of my packages arrived after two full months. on the package itself it says it was shipped in may, at least 12 days later than when my item was supposedly shipped.

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