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  1. #31
    Dependent danieq's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    Wow! Did you get shipping notice as well Hednic? I never got a notice, but my account says it's complete so I'm assuming that it has been shipped. I ordered Nov 15th so it is in the range of what your experience has been, but I'm out West so it could take longer depending how it is routed.
    Currently wearing: Great Lady by Evyan

  2. #32

    Default Re: eBay Seller - Universal-Perfume

    Regrettably, I haven't had suck luck dealing with Universal Perfumes & Cosmetics in Kuwait.
    My order was placed on 7th Oct-13.
    Moshen for all purposes was very prompt in replying to my emails of "None Delivery" even to go as far as offer a refund.. however as soon as I took up his offer 5 weeks into the delay .. Moshen all of a sudden claimed that pay Pal had a "Limit Access" on his account and advised me to contact PayPal and report a claim.
    Unbeknown to me PayPal has a max 45 day limit to consider a claim.. once 45 days has elapsed they wash their hand of any responsibility, which sadly is where I'm at.
    It was at this point Pay Pal advised me that the seller (Mohsen) can very easily click the refund button and settle the matter.. however as expected Mohsen claims that it would take "MONTHS" to supply Pay pal with the information they require and again advised me to place a claim... it was at this stage his replies took longer and longer to receive and at this stage 58 days into it he hasn't replied for 3 days.

    Very disappointing for me and regrettable a company like Universal Perfumes & Cosmetics to play the ignorant card and loose face for just $214.00 obviously they value their reputation much less that the amount they have stolen from me.

    BTW I have also sent emails to Universal Perfumes & Cosmetics through their company main web site .. still waiting for a reply.

    Any advice would be appreciated.

  3. #33

    Default Re: eBay Seller - Universal-Perfume

    I had a nightmare of a time dealing with this company to get a refund from a fake (or REALLY old) bottle of Jub. XXV. We agreed I'd return it for a refund (shipping to there from U.S. is NOT cheap). About 4 or 5 months later the mailman brings the package back to me. Turns out the guy refused the shipment, and I never got my $ back. I'd strongly advise everyone to shop elsewhere.

  4. #34
    Basenotes Institution 30 Roses's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    I recommend sending them a link to this thread. If they see that their reputation is on the line and it will hurt their sales, you may get better results.

  5. #35
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    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by keramm View Post
    Universal Perfumes... Fraud Warning...!

    Placed an order with "Universal Perfumes" in October-13 and never received the product.. the seller claimes it takes between 3-5 weeks for delivery but all the time stringing along so that 45 days limit is reached and PayPal will not open a case agains them, on several occasions I instructed the seller how to refund the payment, again the seller plays ignorant and keeps referring to Paypal.

    Very disappointed with their service .. I lost $196.00 US
    In my opinion Moshen of ashkanani.boutique@gmail.com is a thief.

    Interesting email address as it differs significantly from the one that I have for these guys - is it the same site ?
    http://www.universalperfumesandcosmetics.com

  6. #36
    hednic's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by danieq View Post
    Wow! Did you get shipping notice as well Hednic? I never got a notice, but my account says it's complete so I'm assuming that it has been shipped. I ordered Nov 15th so it is in the range of what your experience has been, but I'm out West so it could take longer depending how it is routed.
    Actually I did get a shipping notice, but activity on the USPS website doesn't seem to show up until about one day before the actual delivery. At least that has been my experience.
    (1088)
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  7. #37
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    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by hednic View Post
    Actually I did get a shipping notice, but activity on the USPS website doesn't seem to show up until about one day before the actual delivery. At least that has been my experience.
    (1088)
    Same here. Nothing showed when tracking through the USPS website, but one day they just show up.

  8. #38
    Dependent danieq's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    I sent them a request last night asking when my item was shipped and received a response this morning. They were going to be checking when they returned from being out of town and getting back to me. This is the site I dealt with: http://www.universalperfumesandcosmetics.com/

    So far, I am choosing to assume the best. I am wondering if the person who made the claim for dissatisfaction could be drumming up trouble, Keramm? Maybe not, but it seems they posted for the sole purpose of making a complaint and we have no idea if they are legit at this point either.

    Oh, and I did send them a link to this thread so that they can address it if they like.

    - - - Updated - - -

    Ok, received a response with the tracking. I hadn't gotten it earlier but he sent it today. The package has arrived in the US and is making it's way to me.
    Currently wearing: Great Lady by Evyan

  9. #39

    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by danieq View Post
    I sent them a request last night asking when my item was shipped and received a response this morning. They were going to be checking when they returned from being out of town and getting back to me. This is the site I dealt with: http://www.universalperfumesandcosmetics.com/

    So far, I am choosing to assume the best. I am wondering if the person who made the claim for dissatisfaction could be drumming up trouble, Keramm? Maybe not, but it seems they posted for the sole purpose of making a complaint and we have no idea if they are legit at this point either.

    Oh, and I did send them a link to this thread so that they can address it if they like.

    - - - Updated - - -

    Ok, received a response with the tracking. I hadn't gotten it earlier but he sent it today. The package has arrived in the US and is making it's way to me.
    Good News...!
    Had a few more email conversation with Universal Perfumes & Cosmetics last night, they still insisted I open a case with paypal..needles to say I was on the phone with Paypal for over an hour, they promised to assist even though 45days had passed.
    This morning when I opened my Paypal account I had a pleasant surprise.. "A Refund" with an apology for the delay in refunding but had found a way to do so... I'm glad and satisfied with the results.

    For the record, I didn't post on this forum for malicious reasons but thought it responsible to inform others of my experience with this seller.. I would also expect others to do the same if found in the same situation.. I'm grateful Moshen found a way to rectify the issues and happy with my result and only faire I also share that with others.

  10. #40
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    Default Re: eBay Seller - Universal-Perfume

    Thanks for posting - glad it sorted out for you.

  11. #41

    Default Re: eBay Seller - Universal-Perfume

    I've ordered from Mohsen 3 times, twice on eBay (Montale and Micallef) in 2010 and once from his website (generic Black Afgano oil) in 2012. In each instance it was shipped the day after payment was received and took between two to two and a half weeks for the items to reach me. Communication was prompt and very helpful. When I ordered from his website he included a free full-sized item and nice decanting supplies. I'd order from him again, and recommend him to friends.
    Currently wearing: The Wendol by Blackbird

  12. #42
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    Default Re: eBay Seller - Universal-Perfume

    Same here, socalwoman, no problems with any orders.

  13. #43

    Default Re: eBay Seller - Universal-Perfume

    One last "rah rah" for Moshen -- some times he will list stuff on his site that might not be in stock at the time. He will tell you of this. I think in my case he actually told me one of his employees stole the last bottle! In any case, he offered not only to give me a discount if I was willing to wait for a new bottle, but also offered to just cancel / refund outright, right then and there. I choose to wait it out, and he communicated with me once a week until it was in stock. I give the man huge props for that. I would recommend dealing with him directly if there's an issue -- don't go to paypal / ebay / etc unless you haven't heard from him for two weeks. Then (and I seriously doubt he would ever let that happen, not communicate with you for over two weeks), go to paypal. They're BSing you about the 45 day thing -- any transaction on PayPal can be reversed, even gifts. It doesn't matter how long it takes. Just complain to them and say if they won't help you'll scream to your bank which funded the account and say that PayPal is defrauding you -- that'll get their attention. But yeah, Moshen is a good guy and I seriously doubt he would ever purposely screw someone over.

  14. #44
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    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by keramm View Post
    Good News...!
    Had a few more email conversation with Universal Perfumes & Cosmetics last night, they still insisted I open a case with paypal..needles to say I was on the phone with Paypal for over an hour, they promised to assist even though 45days had passed.
    This morning when I opened my Paypal account I had a pleasant surprise.. "A Refund" with an apology for the delay in refunding but had found a way to do so... I'm glad and satisfied with the results.

    For the record, I didn't post on this forum for malicious reasons but thought it responsible to inform others of my experience with this seller.. I would also expect others to do the same if found in the same situation.. I'm grateful Moshen found a way to rectify the issues and happy with my result and only faire I also share that with others.
    I know this must have left you with a sour taste, but at least you got a positive resolution to the nightmare. Happy for you.

    (1178)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  15. #45
    Dependent danieq's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by keramm View Post
    Good News...!
    Had a few more email conversation with Universal Perfumes & Cosmetics last night, they still insisted I open a case with paypal..needles to say I was on the phone with Paypal for over an hour, they promised to assist even though 45days had passed.
    This morning when I opened my Paypal account I had a pleasant surprise.. "A Refund" with an apology for the delay in refunding but had found a way to do so... I'm glad and satisfied with the results.

    For the record, I didn't post on this forum for malicious reasons but thought it responsible to inform others of my experience with this seller.. I would also expect others to do the same if found in the same situation.. I'm grateful Moshen found a way to rectify the issues and happy with my result and only faire I also share that with others.
    I am so glad that it worked out for you. I meant no offense, but with only a few posts on your account I wondered. I am very happy that things are able to be resolved for you and sorry you had a bad experience. Thank you so much for posting about the resolution!
    Currently wearing: Great Lady by Evyan

  16. #46
    Basenotes Institution TNBLUEMIKE's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    I am very glad this issue was resolved. I have nothing but good things to say about UP & C. They always told me upfront shipping would take a little longer than what I normally expected with other cyber distributors but the prices were so good for hard to find niche offerings that it always offset the wait.

  17. #47
    Dependent danieq's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    Guess what turned up today! i-Dj7KZJJ-L.jpg

    All the way from Kuwait

    i-KdFz2xG-M.jpg
    Currently wearing: Great Lady by Evyan

  18. #48
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    Default Re: eBay Seller - Universal-Perfume

    Congrats!

  19. #49
    Basenotes Institution TNBLUEMIKE's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by danieq View Post
    Guess what turned up today! i-Dj7KZJJ-L.jpg

    All the way from Kuwait

    i-KdFz2xG-M.jpg
    Nice purchase.

  20. #50
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    Default Re: eBay Seller - Universal-Perfume

    Yes, Congrats to you!

    (1191)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  21. #51
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    Default Re: eBay Seller - Universal-Perfume

    Congrats to you, danieq.


    That site has a lot of interesting discontinued perfumes, especially the Serge Lutens.

    The fact that this seller is from Kuwait, which has really hot climate. I wonder if their storage room air conditioned. Some valuable old vintage could be terribly damaged in 'the oven atmosphere'.
    ***My favourite from my collection***

    -------- Amouage: Tribute Attar, Jubilation XXV, GoldMan
    ------ Serge Lutens: Chêne, Tubéreuse Criminell, Ambre Sultan
    -------- Les Exclusifs de Chanel: Sycamore, Coromandel
    ------ Tom Ford Private Blend: Noir de Noir, Tobacco Vanille
    ------- Hermès: Terre D'Hermès Parfum, Ambre Narguilé
    ------ EDP Frederic Malle: Carnal Flower
    -------- Neela Vermire Creations: Trayee
    ------ Parfum MDCI: Invasion Barbare
    Currently wearing: Ombré Leather by Tom Ford

  22. #52
    Dependent Wit_Siamese's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    I recently bought Aoud Café by Mancera from them. Really fast delivery and secured package.
    Last edited by Wit_Siamese; 27th December 2013 at 05:18 AM.
    ***My favourite from my collection***

    -------- Amouage: Tribute Attar, Jubilation XXV, GoldMan
    ------ Serge Lutens: Chêne, Tubéreuse Criminell, Ambre Sultan
    -------- Les Exclusifs de Chanel: Sycamore, Coromandel
    ------ Tom Ford Private Blend: Noir de Noir, Tobacco Vanille
    ------- Hermès: Terre D'Hermès Parfum, Ambre Narguilé
    ------ EDP Frederic Malle: Carnal Flower
    -------- Neela Vermire Creations: Trayee
    ------ Parfum MDCI: Invasion Barbare
    Currently wearing: Ombré Leather by Tom Ford

  23. #53

    Default Re: eBay Seller - Universal-Perfume

    im about to order from the website www.universalperfumesandcosmetics.com

    they have some D&G Masculine tester bottles for sale.

    do they look genuine ?

    http://www.universalperfumesandcosme...roduct_id=1010

    thanks

  24. #54
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    Default Re: eBay Seller - Universal-Perfume

    Why would they not be genuine?
    All of the stuff that I've bought there has been fine & people probably don't fake testers (AFAIK!).

  25. #55
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    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by jonnyv View Post
    im about to order from the website www.universalperfumesandcosmetics.com

    they have some D&G Masculine tester bottles for sale.

    do they look genuine ?

    http://www.universalperfumesandcosme...roduct_id=1010

    thanks
    Be at ease. They are completey on the level.

    (2308)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  26. #56

    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by Wit_Siamese View Post
    Congrats to you, danieq.


    That site has a lot of interesting discontinued perfumes, especially the Serge Lutens.

    The fact that this seller is from Kuwait, which has really hot climate. I wonder if their storage room air conditioned. Some valuable old vintage could be terribly damaged in 'the oven atmosphere'.
    My Jub. XXV was terribly damaged somehow. Kinda hard to explain. I'm pretty sure it was real, but most of the notes were gone. It had turned bad. They fought me about getting my funds back. I returned it for a refund, he refused it and I never got my money back. What a shit way to run a business.
    Last edited by cwill; 29th December 2013 at 09:29 PM.

  27. #57

    Default Re: eBay Seller - Universal-Perfume

    I bought 12 Generic perfume samples from Universal Perfumes. They arrived within 10 days and I was pleased with most of them. However, one of the ones I had ordered was Opium vintage and what I received was the current Opium formula. I pointed this out politely in an email to Mohsen and from then on the customer service went down hill. No apology, no offer to rectify it, and when pushed, a vague promise to look into it and then a long silence with no replies to my email queries. The website still advertises the perfume as Opium Vintage. I am not impressed with their customer service and my experience makes me hesitant to order from them again. In my opinion if things go wrong - this is not a good company to deal with.

  28. #58

    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by jorou61 View Post
    I bought 12 Generic perfume samples from Universal Perfumes. They arrived within 10 days and I was pleased with most of them. However, one of the ones I had ordered was Opium vintage and what I received was the current Opium formula. I pointed this out politely in an email to Mohsen and from then on the customer service went down hill. No apology, no offer to rectify it, and when pushed, a vague promise to look into it and then a long silence with no replies to my email queries. The website still advertises the perfume as Opium Vintage. I am not impressed with their customer service and my experience makes me hesitant to order from them again. In my opinion if things go wrong - this is not a good company to deal with.
    Welcome jorou61! What were the other scents that smelled good to you?
    Currently wearing: The Wendol by Blackbird

  29. #59
    hednic's Avatar
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    Default Re: eBay Seller - Universal-Perfume

    Cwill & Jorou61

    Sorry you had bad experiences with Universal. It's never pleasant whoever the vendor is when things don't turn out right.

    (2417)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  30. #60

    Default Re: eBay Seller - Universal-Perfume

    Quote Originally Posted by socalwoman View Post
    Welcome jorou61! What were the other scents that smelled good to you?
    The one I really loved was the generic oil of Amouage Ubar. At first it smelled like bug spray for the first 15 minutes and then gradually morphed into a long lasting gorgeous smell that bought tears to my eyes! Because I've never tried most of the originals I don't know how the generic oils compare. I got some other Amouage ones - gold, Jubilation and Epic - Epic didn't smell nice at all - just a sullen spice mix with none of the floral notes it's supposed to have. I like spicy perfumes but this was hideous as though half the perfume was missing. I'm going to try a sample of the real stuff to see if its a skin chemistry thing or if the generic oil was a bad copy. Gold and Jubiliation were also not very nice on my skin. The other ones were various rose/oud combos which are pleasant when applied in moderation - otherwise too oudy for my taste. Encens Mythique (Guerlain) and Santal Blush (Tom Ford) were Ok but probably not my cup of tea. Noir de Noir (Tom Ford) smelt very sharp and not blended very well - once again don't know what the original smells like - will have to try this as well. The opium (current formula) was a very good rendition and a lot longer lasting than the original.




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