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  1. #31

    Default Re: Beauty Encounter - Highly recommended

    I've had good and bad experiences with them. Their customer service can be dreadful. They have not returned emails or took several calls to refund my money on an order they cancelled. I've had other problems I won't go into here. I haven't had any issues with fragrancenet or parfum1. They also tend to be cheaper.

  2. #32

    Default Re: Beauty Encounter - Highly recommended

    I had an infuriating experience with them that turned me off big time. Too tiresome for complete details, but it involved the wrong item being shipped twice. The second time I just kept the frag they sent, since it was of higher dollar value than the one I actually ordered. It came in handy as a birthday gift, to someone who loved it, so no loss to me. But my eagerness to deal with them was permanently cooled.

  3. #33

    Default Re: Beauty Encounter - Highly recommended

    Quote Originally Posted by Shaheen View Post
    I ordered Creed MI from them last year and the serial number was filed off the glass. When I pulled the bottle out of the box, I got glass dust on my fingers which pissed me off, so I sent it back to them. They wanted to charge me a high percentage restocking fee to return the product, but I called and raised hell so they waived the fee, which I was happy about. I just wasn't going to accept a new bottle with scratched up glass and glass dust all over it.
    This was just what happened to me a few months ago (I don't recall glass dust, just the defaced number), only they did NOT waive the fee for restocking the MI after several emails back and forth. I will never order from Beauty Encounter again and would encourage others not to either.

    My experiences have always been good with fragrancex.com, and never have I gotten a defaced serial number. That's where I order MI and other Creeds from, when they're in stock.
    Current Top Five:

    1. Creed Green Irish Tweed
    2. Tom Ford Neroli Portofino
    3. Hermes Concentre d'Orange Verte
    4. Bond No. 9 New Haarlem
    5. Creed Original Vetiver

  4. #34

    Default Re: Beauty Encounter - Highly recommended

    Beauty Encounter and Parfums1 are my two go-to's.

  5. #35

    Default Re: Beauty Encounter - Highly recommended

    Beauty Encounter is really good one.I bought three fragrances,very very fast...Highly recommended too...

  6. #36

    Default Re: Beauty Encounter - Highly recommended

    I just got some M.I from Beautyencounter. My box is also shrink wrapped, and the lot # on the box might indicate it's old juice. EMB 77477A is what's on the box, the LOT# on the bottle has been ground off.

    The atomizer does have the white ring around it and the box seems to be of the right quality as well as the card and creed history.. but I'm still a bit concerned this may be old?

  7. #37

    Angry Beauty Encounter not recommended

    I have been a member of Basenotes for sometime and like most we read and to a certain extent follow recommendations based on what we read. In the case of Beauty Encounter I have read they are highly recommended. On this basis I ordered a product from them on Sunday 25 November 2012 and paid immediately via Papal. Received the usual notification form Paypal which I will I will paste showing the transaction complete and the money being available for them to take. Two days later I see the item as being unpaid on EBAY. I call Beauty Encounter and left two messages. I emailed them twice showing them my Papal notification and requesting some action.. To date no one has contacted me or replied to my email,but this morning I get a notification from Ebay that I have an Unpaid item case. I called Ebay and they advised I should call Beauty encounter back once again and if I do not receive any action form them Ebay would remove the Unpaid Item case.
    The reason I make this public is the fact that this community has to be careful about what is written in praise of vendors. It is quite possible these said same vendors are praising themselves.
    If I am breaching any rules by posting the following information please remove. My thought is I just need to provide the proof of the ineptitude of this Outfit.

    Nov 25, 2012 00:40:41 PST
    Transaction ID:
    Hello

    You authorized a transaction to Beauty Encounter. Money won't leave your account until Beauty Encounter processes your order.
    ([email protected])
    Thanks for using PayPal. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear.



    Description Unit price Qty Amount

    $39.90 USD 1 $39.90 USD
    Subtotal $39.90 USD
    Total $39.90 USD
    Payment $39.90 USD

    Business Name:
    Beauty Encounter
    Email:
    [email protected]

    Authorized Amount:
    -$39.90 USD
    Fee amount:
    $0.00 USD
    Net amount:
    -$39.90 USD

    Item amount:
    $39.90 USD
    Sales Tax:
    $0.00 USD
    Shipping:
    $0.00 USD
    Handling:
    $0.00 USD
    Quantity:
    1

    Invoice ID:

    Date:
    Nov 25, 2012
    Time:
    00:40:41 PST
    Status:
    Completed
    Shipping Address:

    United States
    Confirmed



    For those who may answer before you do, know this..It can never be a case of my account not having enough money if you know what I mean...So this cannot be the reason.. This Outfit is the worst. Now return calls or answered E-mails.

  8. #38
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    Kiliwia's Avatar
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    Default Re: Beauty Encounter not recommended

    Try calling them directly again at 888-617-2488.

    I am not affiliated with Beauty Encounter. I've ordered from them approx. 12 times and I've never had a problem. I've only used a credit card, not Pay Pal.
    Last edited by Kiliwia; 29th November 2012 at 11:05 PM.

  9. #39

    Default Re: Beauty Encounter not recommended

    Called this morning for the 5th time as instructed by Ebay..No one mans any phone and another message was left. If they are away on vacation a message should be left saying so. At no time can you get someone answering a phone 24 hrs a day.

    - - - Updated - - -

    Called this morning for the 5th time as instructed by Ebay..No one mans any phone and another message was left. If they are away on vacation a message should be left saying so. At no time can you get someone answering a phone 24 hrs a day.

  10. #40
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    PalmBeach's Avatar
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    Default Re: Beautyencounter.com - HIGHLY Recommended !

    I can understand your frustration. It is very possible there was a glitch with Paypal transmitting the payment information to BE. I had that happen with me a couple of months ago after placing an order with Beautyhabit. Paypal did not transmit the payment to them.

    Have you tried contacting Paypal?

    In regards to contacting them, have you tried 888.617.2488? Keep in mind, they are a West Coast company, and their hours of operation are 8AM - 5PM PST.
    Last edited by PalmBeach; 29th November 2012 at 04:00 PM.

  11. #41
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    Default Re: Beautyencounter.com - HIGHLY Recommended !

    Quote Originally Posted by PalmBeach View Post
    I can understand your frustration. It is very possible there was a glitch with Paypal transmitting the payment information to BE. I had that happen with me a couple of months ago after placing an order with Beautyhabit. Paypal did not transmit the payment to them.

    Have you tried contacting Paypal?

    In regards to contacting them, have you tried 888.617.2488? Keep in mind, they are a West Coast company, and thier hours of operation are 8AM - 5PM PST.
    I've had that happen too...I didn't receive my product for several weeks nor shipping notice (this was from another company, unrelated to fragrances. And a very good company that I happily order from often.) so I emailed to see what was up. They told me they had never received payment, when I told them I used Paypal they asked me if the payment number (the invoice number) was 0000000000000 (however many digits.) It was.

    She told me for some reason that happens sometimes, it's a glitch with Paypal. I paid again and no problem (I don't remember if I canceled that paypal order or what...but I never did get charged twice whatever I did.)

  12. #42

    Default Re: Beautyencounter.com - HIGHLY Recommended !

    Before they were called beautyencounter.com, they were perfumebay.com:

    http://www.internetlibrary.com/cases/lib_case523.cfm

    In future, I'll avoid using them on eBay, and stick to their online store.

  13. #43

    Default Re: Beautyencounter.com - HIGHLY Recommended !

    I now need to report on where I have reached with Beauty Encounter. I used the number given by Palm Beach and was able to reach a live person..the situation is as follows. Beauty encounter has been paid and have shipped off the article. they provided me with a tracking number. The information as I have provided here is correct and accurate. My query of why have I not been answered via e-mails or phone were met with let's deal with one thing at a time. Further they see no order on my behalf via their Ebay store so are at a loss as to why it reflects unpaid. They confirm my order was made online at their store and not Ebay. I vouchsafe to say there is a problem here. Poor communication and the number that appears as their contact number is not answered,another forum members gives me a live number...Some things need to be changed and explanations given.

  14. #44
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    Default Re: Beautyencounter.com - HIGHLY Recommended !

    I can't help but wonder if someone in there is running a scam with a fake ebay store and your info? It's possible...maybe i'm being cynical.

  15. #45
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    Default Re: Beautyencounter.com - HIGHLY Recommended !

    Not to give you a hard time, but think about it. You ordered over the biggest shopping weekend of the year, they are probably inundated with e-mails from people, including yourself.

    Bottom line, they got your order, and shipped your order in a timely manner.

    The rest, is up to you if you want to do business with them again or not based on the past couple of days, but judge them better when it is not so wildly crazy with Black Friday through Cyber Monday.

    By the way, the phone number was listed on their website under Customer Care . . Order Inquiry. You were calling their order line.

  16. #46
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    Default Re: Beautyencounter.com - HIGHLY Recommended !

    Customer Service is not the best at this outfit for sure.

  17. #47

    Default Re: Beautyencounter.com - HIGHLY Recommended !

    I have had similar horror stories from Beauty Encounter. Never again!

  18. #48
    Basenotes Junkie VintagePoison's Avatar
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    Default Re: Beauty Encounter - Highly recommended

    Quote Originally Posted by Oupavoc View Post
    to bad they dont ship USPS to Canada
    This is the ONLY reason that I do not buy from Beauty Encounter. I hate UPS with a passion, and will not buy from anybody that usese them.

  19. #49

    Default Re: Beauty Encounter - Highly recommended

    beauty encounter is a super site i like http://www.fragrancepanda.com and amcosmetics.com too

  20. #50
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    Default Re: Beautyencounter.com - HIGHLY Recommended !

    Recently I ordered Dior Homme Parfum from BE. What arrived appeared to be either tampered with or a "second'. The box was pieced together from parts, and the bottle had been previously sprayed. I called the phone number on my order receipt during their business hours. A live person answered right away, and she immediately issued an RMA number. She offered to exchange for another, and wrote a note in my file to inspect before shipping due to the "used" status of the first bottle. They shipped out the replacement before they got the first one back, and it arrived very quickly.

    Unfortunately, the second bottle I got had the same problems as the first, so I followed the same procedure and was able to return the 2nd bottle for a refund.

    In the past, items I received from BE were authentic, new and didn't have dicey packaging. This is the first time I've had to request a replacement/refund, and so far I'm pretty happy with how smoothly it has gone.
    I'm rejiggering my fragrance wardrobe and am selling some things in the marketplace.
    Chanel, Guerlain, Jean Deprez, Estee Lauder, L'Artisan, Tom Ford
    http://www.basenotes.net/threads/402...ED-2-June-2015

  21. #51
    hednic's Avatar
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    Default Re: Beautyencounter.com - HIGHLY Recommended !

    How strange that it would have happened twice with the same item. Good that they were quick to give you the refund.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

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