It's funny you post this thread now, I've been having problems too. I wonder what's going on over there. They sent me an order in August that was missing some oils I had ordered because they were backordered. I sent several emails asking about the status of the oils, and recently, I've been calling and leaving messages. No response. I was hoping to use them as my permanent supplier of perfume alcohol, and seeing as how I'm running low, it's a bit concerning.